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Service Fusion

Service Fusion

Overview

What is Service Fusion?

Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.

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Recent Reviews
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Pricing

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Starter

$99.00

Cloud
per month

Plus

$199.00

Cloud
per month

Pro

$349.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is Service Fusion?

Service Fusion Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(8)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
February 24, 2022

A Great Tool for Field Service

BW
Braden Woods
Director of Business Development and Marketing
Best Packaging, Inc. (Machinery, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
As a provider of Equipment Repair Services, we utilize Service Fusion to schedule and route our Repair Technicians to their jobs. We manage the whole schedule through the Service Fusion Application. When an inquiry comes in, we immediately enter the ticket into the application including all details gathered from the customer, assign a technician based on skill/experience, and then issue the ticket. Service Fusion has an integrated GPS program that our technicians use to chart the route to their destination as well! Lastly, we use the Service Fusions reporting tool to document any actions taken onsite and send the report directly post-job completion to the customer for reference/record.
Pros and Cons
  • GPS Integration for routing agents/technicians to job sites.
  • Reporting, especially post-ticket completion.
  • Customer Management - containing all pertinent files and information for a given customer.
  • Integrations with 3rd Party Applications - especially CRM.
  • Access permissions are complicated and somewhat unnecessary.
Likelihood to Recommend
Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
Most Important Features
  • GPS Integration.
  • Customer Information Database.
  • App-integration to push tickets/jobs to field service staff.
Return on Investment
  • Postive ROI.
  • Streamlined scheduling process for field service calls.
  • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
Other Software Used
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