Skip to main content
TrustRadius
Service Fusion

Service Fusion

Overview

What is Service Fusion?

Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.

Read more
Recent Reviews

TrustRadius Insights

Service Fusion is a versatile software that has proven to be essential in various areas of business management. Users have reported that …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing

Starter

$99.00

Cloud
per month

Plus

$199.00

Cloud
per month

Pro

$349.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is Service Fusion?

Service Fusion Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(8)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Service Fusion is a versatile software that has proven to be essential in various areas of business management. Users have reported that one of the key benefits of Service Fusion is its ability to track jobs entered by multiple people, improving job tracking efficiency. This feature allows one person to easily track all the jobs, eliminating confusion and ensuring that nothing falls through the cracks. Additionally, Service Fusion streamlines scheduling and dispatching, making it easy to solve conflicts and notify the crew of their schedules. Users appreciate how this feature reduces scheduling conflicts and ensures efficient utilization of resources.

Another important use case of Service Fusion is its capability to eliminate the need for a pen and paper system. Users have found that the software provides an easy way to keep track of customer calls, information, and payments. By digitizing these processes, Service Fusion prevents errors and simplifies record-keeping, resulting in improved customer service and satisfaction. Moreover, Service Fusion's organized record of every call for service ensures that no customer is overlooked or forgotten.

The software also offers valuable features for invoicing and appointment management. Users have praised how Service Fusion streamlines invoicing by making it easier to create and track unpaid invoices. The software's calendar provides a centralized platform for scheduling and managing appointments efficiently. These features not only save time but also contribute to accurate billing and financial management.

Service Fusion is highly beneficial for company organization as well. Users have reported reduced overhead and operation costs due to the software's ability to streamline various tasks such as teaching new staff members. The intuitive interface enhances efficiency by reducing paperwork and eliminating the need for multiple systems.

Furthermore, users have found that Service Fusion helps businesses ensure profitability by tracking profit margins effectively. The ability to attach photos and documents to jobs prevents follow-ups from falling through the cracks, enhancing communication between different stakeholders.

While there have been some initial issues with functionality, users have mentioned that Service Fusion is adaptable and can be customized to fit specific needs. This flexibility allows businesses to tailor the software to their unique requirements, ultimately supporting growth and prosperity.

In summary, Service Fusion's key use cases include improved job tracking efficiency, elimination of paper-based systems, streamlined scheduling and dispatching, organized record-keeping, simplified invoicing and appointment management, enhanced company organization, effective profit margin tracking, and adaptability to meet specific business needs.

Users have made the following recommendations about Service Fusion:

  1. Implementing Service Fusion has greatly improved communication and collaboration within the company. Users have praised the platform for its ability to streamline communication between different departments, from accounting to technicians in the field. This has resulted in enhanced efficiency and productivity throughout the organization.

  2. Several users have highlighted the usefulness of Service Fusion's scheduling and dispatching features. They appreciate the ease with which they can assign jobs to technicians based on availability, location, and skill set. This has allowed for better management of work orders and optimized resource allocation, leading to quicker response times and improved customer satisfaction.

  3. The reporting and analytics capabilities of Service Fusion have garnered positive feedback from users. They find the built-in reporting tools to be comprehensive and customizable, allowing them to track important metrics, generate insightful reports, and make data-driven decisions. Users also appreciate the integration with popular accounting software, which simplifies financial reporting and analysis.

Overall, users recommend Service Fusion for its ability to improve communication, streamline scheduling and dispatching processes, and provide robust reporting and analytics features.

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
As a provider of Equipment Repair Services, we utilize Service Fusion to schedule and route our Repair Technicians to their jobs. We manage the whole schedule through the Service Fusion Application. When an inquiry comes in, we immediately enter the ticket into the application including all details gathered from the customer, assign a technician based on skill/experience, and then issue the ticket. Service Fusion has an integrated GPS program that our technicians use to chart the route to their destination as well! Lastly, we use the Service Fusions reporting tool to document any actions taken onsite and send the report directly post-job completion to the customer for reference/record.
  • GPS Integration for routing agents/technicians to job sites.
  • Reporting, especially post-ticket completion.
  • Customer Management - containing all pertinent files and information for a given customer.
  • Integrations with 3rd Party Applications - especially CRM.
  • Access permissions are complicated and somewhat unnecessary.
Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
  • GPS Integration.
  • Customer Information Database.
  • App-integration to push tickets/jobs to field service staff.
  • Postive ROI.
  • Streamlined scheduling process for field service calls.
  • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
Return to navigation