Name: Service iBot
Price: 39 USD
Author: Service iBot

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Development

Attendance Tracking

Career Center

Education

Association Management

Business Intelligence (BI)

Case Management

Collaboration

File Sharing

File Sync

Objectives and Key Results (OKR)

Office Suites

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Online Trading

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Debugging

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

In-Memory Databases

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Managed Private Cloud

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SSL Certificate

Secure Web Gateway

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Microsegmentation

Security Information and Event Management (SIEM)

Security

Automotive

Building Information Modeling (BIM)

Catering

Law Practice Management

Legal Research

Tour Operator

Vertical-Specific

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Service iBot, developed by Softworx Pro, LLC, is a field service management software designed to streamline operations and enhance communication for small to medium-sized businesses. According to the vendor, this solution caters to a wide range of professions and industries, including field service professionals, contractors, maintenance and repair services, cleaning services, and landscaping and construction companies.

## Key Features

**Enhanced Communication**: According to the vendor, Service iBot offers a chat feature that aims to improve communication and boost productivity by allowing teams to focus on being productive rather than being busy.

**Information at a Glance**: The vendor claims that this software enables easy tracking of customers, employees, equipment, vehicles, and more. It provides a snapshot of the company's financial health instantly and offers the ability to create custom reports relevant to the business.

**Customer Management**: The vendor states that with Service iBot, adding and tracking customers, leads, customer history, marketing, and contact points becomes effortless. It aims to streamline customer information management and automate communications and marketing.

**Operations Management**: According to the vendor, this software simplifies scheduling, dispatch, route management, crew and equipment management, and real-time location tracking. It aims to help prevent and predict issues before they happen and provides features for tracking the progress and performance of field staff.

**Administration**: The vendor claims that Service iBot simplifies administrative tasks such as invoicing, estimating, and adding payments, aiming to make them more efficient and time-saving.

**Communication**: According to the vendor, the software facilitates easy communication with staff through SMS, including the ability to send images and associate them with customer accounts. Additionally, it offers synchronization with current email and some VOIP phone systems.

**Reporting**: According to the vendor, Service iBot provides built-in reporting to stay in touch with the health of the business. It allows for customization of reports according to business preferences, ensuring the availability of valuable insights.

**Mobile App for Field Staff**: The vendor claims that the mobile app equipped with efficient routing and navigation features enhances field staff productivity. It enables viewing of customer notes and history, invoicing or collecting payments in the field, and provides the ability to create notes, attach images, and more.

**Customer Portal**: According to the vendor, Service iBot offers clients a customer portal where they can request additional services, add job notes, view account history, receive promotions/deals, make payments, and easily contact the company.

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Service iBot

Overview

What is Service iBot?