Name: Service Management Group (SMG)
Author: Service Management Group (SMG)

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Development

Board Management

Business Intelligence (BI)

Collaboration

Facility Management

Operational Analytics

Privacy Policy Generators

Enterprise

Accounting

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

Employee Scheduling

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Archiving

Build Automation

Cloud Cost Management

Cloud Storage

Data Collaboration

Data Mapping

Density-Optimized Servers

Email Encryption

Fraud Detection

IT Service Providers

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Network Simulation

Platform-as-a-Service (PaaS)

Robotic Process Automation (RPA)

Telecom Expense Management (TEM)

Web Scraping

Workload Automation

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Email Marketing

Employee Advocacy

Local Marketing

Marketing Automation

Mobile Analytics

Screen and Video Capture

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Job Site Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Revenue Operations

Sales Engagement

Social Commerce

Sales

File Integrity Monitoring

Security

Camp Management

Chargeback Management

Dental

ID Card

Laboratory Information Management

Nonprofit CRM

Vertical-Specific

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The smg360® platform, developed by Service Management Group (SMG), is an experience management platform designed to help businesses drive meaningful change. According to the vendor, this platform is utilized by professionals and industries such as retail, restaurant, consumer services, grocery, and C-Store/Fuel.

## Key Features

**Intuitive XM Technology**: According to the vendor, SMG offers an intuitive and easy-to-use portfolio of XM products, analytics technologies, and reporting tools. The platform combines self-service and managed-service options for a seamless user experience, providing a range of XM solutions to drive meaningful change.

**Integrations + Connectors**: The smg360® platform seamlessly integrates with existing technology ecosystems, offering hundreds of integration types, out-of-the-box platform connectors, and an API developer portal. According to the vendor, this allows businesses to connect their experience management data with other applications and data sources.

**Security + Compliance**: According to the vendor, SMG's platform is built with air-tight protocols to ensure data security and compliance with GDPR legislation. Leveraging industry-leading technologies, the platform provides state-of-the-art protection, secure data storage and access, along with role-based access controls and encryption.

**Partners**: SMG partners with innovative leaders across industries to enhance the capabilities of the smg360® platform. These strategic partnerships offer a broad range of capabilities, services, and solutions to enhance customer, patient, employee, and brand experience programs.

**Data Management**: The smg360® platform efficiently manages massive datasets and handles complex analytics. According to the vendor, it can handle tens of thousands of concurrent users performing real-time data validation, ensuring data integrity and providing a single source of truth for experience management programs.

**Reporting + Analytics**: The platform offers easy-to-read visualizations of real-time data, providing intuitive navigation to uncover actionable insights from customer feedback. According to the vendor, the reporting and analytics tools help businesses make informed strategic improvements across every touchpoint.

**18B+ active + passive signals per year**: According to the vendor, the smg360® platform processes a massive volume of active and passive signals annually, providing valuable feedback and insights for businesses to drive improvements.

**200+ API/out-of-the-box integrations**: The platform offers a wide range of API and out-of-the-box integration options, allowing businesses to connect the smg360® platform with various applications and data sources.

**85,000 daily active users**: According to the vendor, the platform has a large user base, with 85,000 daily active users, demonstrating its popularity and usability among businesses and professionals.


SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution that combines technology with hands-on professional services to help organizations reduce churn and detractors and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, SMG offers a partnership model helps clients change the way they do business.

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