Name: Serviceaide Intelligent Service Management (former CA Cloud Service Management)
Rating: 7 (2 reviews)
Author: Serviceaide

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Development

Association Management

Business Intelligence (BI)

Calibration Management

Collaboration

Facility Management

PDF Editors

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

Accounting and Tax Services

Cryptocurrency Wallets

Hedge Fund

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

International Payroll

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Complex Event Processing

Component Content Management

Converged Network Adapters (CNAs)

Density-Optimized Servers

Disk Based Backup

Disk Cloning

Extended Detection and Response (XDR)

Fraud Detection

IT Alert Management

Identity Governance and Administration

Infrastructure Capacity Planning

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Load Testing

Mainframe Monitoring

Managed File Transfer (MFT)

Metadata Management

Network Access Control (NAC)

Network Performance Monitoring

OpenStack Cloud

Relational Databases

Test Management

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Loyalty Program

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Pipeline

Sales

Antivirus

Security Information and Event Management (SIEM)

Security

Car Rental

Catering

Inventory Management

Retail Execution

Vertical-Specific

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Freshdesk

Serviceaide Intelligent Service Management is an ITSM solution acquired by Serviceaide from their partner CA Technologies (now a Broadcom company) in October 2016. The product is based on the former CA Cloud Service Management product.

Free

Standard

Premium

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

Serviceaide Intelligent Service Management (former CA Cloud Service Management)

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Serviceaide

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

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IT Service Management (ITSM) Tools

Serviceaide Intelligent Service Management (former CA Cloud Service Management)

Overview

What is Serviceaide Intelligent Service Management (former CA Cloud Service Management)?