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ServiceChannel

ServiceChannel

Overview

What is ServiceChannel?

ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all…

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Recent Reviews

TrustRadius Insights

ServiceChannel is widely used by the retail portion of the company for uploading and reviewing work orders, making it the go-to platform …
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Pricing

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What is ServiceChannel?

ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

ServiceChannel Site Audit Manager

YouTube

ServiceChannel Analytics Premium

YouTube

ServiceChannel | Supply Manager - Ordering Process

YouTube

ServiceChannel Provider Search Feature Demo (3-parts)

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Product Details

What is ServiceChannel?

ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all trades, locations, and contractors, allowing facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure.

ServiceChannel Service Automation is an integrated suite of web- and mobile-based solutions to help manage the entire process of facilities management, including finding contractors and suppliers, entering all planned and demand service requests, tracking work orders, and processing payments. There are currently two different packages: Service Automation Essentials and Service Automation Professional.

ServiceChannel Features

  • Supported: Work Order Management
  • Supported: Spend Management
  • Supported: Contractor Management

ServiceChannel Screenshots

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ServiceChannel Videos

Facilities Management - ServiceChannel Customers Tell How
ServiceChannel Asset Manager
ServiceChannel Refrigerant Tracking Manager
ServiceChannel GPS Check-In App for Contractors
ServiceChannel Mobile App
How ServiceChannel keeps contractors and Facilities Managers on the same page.
How Panda restaurants keeps 2,000+ locations cooking with the ServiceChannel Facilities Management Platform

ServiceChannel Competitors

ServiceChannel Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, United Kingdom, Canada, Mexico, Europe
Supported LanguagesEnglish, French, Spanish, German, Italian, Russian, Chinese, Japanese, Korean

Frequently Asked Questions

Corrigo are common alternatives for ServiceChannel.

Reviewers rate Implementation Rating highest, with a score of 8.4.

The most common users of ServiceChannel are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(15)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ServiceChannel is widely used by the retail portion of the company for uploading and reviewing work orders, making it the go-to platform for identifying and resolving issues within store locations. Users across the US, Canada, and Hawaii rely on ServiceChannel to manage the physical structure of their stores. It serves as a comprehensive solution for vendor management, data digging, and invoice oversight. The facilities department and accounting department are the primary users of the platform, while the construction department is in the process of migrating to ServiceChannel for gathering invoices. By utilizing ServiceChannel, businesses are able to efficiently gather and manage new vendors, streamline invoicing processes, and ensure effective communication with customers for repairs and new orders.

The versatility of ServiceChannel goes beyond typical maintenance tasks. It handles a range of functions such as scheduling preventative maintenance, emergency repairs, handyman services, small remodel projects, and kitchen equipment repairs. Moreover, it acts as a central database/CMMS for work order creation, dispatching, and record keeping for both retail and corporate facilities. Vendors can conveniently submit their invoices online, integrating them with the ERP system for streamlined payment. With approximately 180 locations already serviced through ServiceChannel and the goal of expanding its usage across the entire team in mind, this platform has proven to be an invaluable asset in managing work orders, tracking data, generating reports, and overseeing budgets.

Users have made several recommendations about the software based on their experiences. The three most common recommendations are:

  1. Reach out for support and training: Users suggest reaching out to the software's support team for assistance, especially when building reports or configuring the software. They also recommend going through the training offered to better utilize the software's features.

  2. Utilize the software for specific purposes: Many users highly recommend the software for various purposes such as maintaining records for contracts or facility management, streamlining processes and communications, organizing repair and maintenance needs, and tracking invoices and work orders. They believe that the software saves time, money, and holds vendors accountable.

  3. Set up the software correctly and gather data points: Users emphasize the importance of setting up the software correctly during implementation to avoid future complications. They also advise gathering relevant data points before implementing the software to ensure its effectiveness in meeting organizational requirements.

Overall, users have found value in the software's functionalities and recommend leveraging support and training resources while utilizing it for specific purposes.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
James Mouland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ServiceChannel (SC) to create service requests at a restaurant level and to track those calls into proposals for larger projects, as well as small issues that need no more input. All invoicing is done thru SC, At this time our facilities department is the only active department, other than accounting who are using this on a daily basis.

Our construction department is somewhat small and is still gathering invoices via mail, fax and e-mails. I am trying to get that construction department as well as our purchasing department to start migrating over to the SC system.

The gathering and managing of new vendors as well as invoicing are the main problems that have been resolved by using SC.
  • ServiceChannel listens to me the user more than any other product I have ever been involved with. It seems like every few months there are some upgrades and improvements to an already great system.
  • They have some great folks employed who are very accessible and very knowledgeable in this system, they are eager to help out and jump in, and they are never trying to up-sell me during these times.
  • I believe they have some of the best practices around for helping out new vendors, who have never been exposed to any CMMS system, they help to ease the fear that contractors/vendors have from the onboarding process thru system training.
  • I think that there is room to improve the contractor side of their mobile app, to be more content rich and have more features and custom ability.
  • I think there could be some use in setting up some regional training seminars across the country for both user and vendor to attend thru out the year.
  • I would like to be able to add several pictures from my phone at one time, via the mobile app, and be able to draw or write on them as well.
ServiceChannel is well suited for both the small 5-10 location chain and the large 100+ chains because it is so user-friendly and useful. For the smaller chains the sooner you get used to using the system, the easier it is as your brand grows; it is also easier for an FM to find a great list of vendors (already in the SC System) via Fixxbook to help with establishing vendors at new locations that are maybe not near your present group of vendors. For a larger chain that is perhaps migrating away from an old CMMS platform, or who is looking to upgrade to a new one, SC offers the real world fact that most likely your vendors are already doing business with others who are using SC, this helps in the onboarding like nothing else.
  • It is increased Viability, no longer do VPs call their RMs who then call me or their operators to see what is the status of a particular project? anyone who wants to look can see and be heard via notes.
  • Also in the gathering and processing of invoices, this used to be a very intensive job handled by many folks printing invoices and trying to send in and get approvals etc, all by hand.. the time and aggravation saved by going to this system has been well received and is worth every penny we paid, to end the madness.
Work Oasis and FM are both terrible and slow, no current features, no flexibility and no new additions or enhancements being worked on.

SC was and is the Cadillac of them all, I simply showed my VP how slow and old the other system was, and discussed how many options and ability to grow with us as we grow the SC system can be, and when it came in at less than what we had? it was a no brainer
I was very impressed with the young man they sent to Florida to work with myself and the other FM that was tasked to get this up and running along with me. We put in several long days and at times I thought we would never get through it all, but through his confidence and steadfastness we were able to go from "0" to Launch in 30-45 days, this was a good 30 days ahead of plan, and we had such a good build that there have only been a few tweaks we have needed to do, since the launch, it was truly amazing, They listen to you and get to know your culture and practices, and they find a way to incorporate a lot if not all of those into the new build, so that it makes the buy in and over all acceptance of the product much better, which helps the launch and transition go very smooth.
Yes
Work Oasis, it was just terrible, slow, choppy and no cool features or extra ability's. I was tasked to do a survey of one of our locations, and I would spend 5 minutes per picture just waiting for the upload to finish. we were told that they were no longer going to support their system and that they had been purchased by Another company, and it was their intention to migrate us over to that system, problem was it cost a ridiculous amount of money and IMHO, had no special features that compared to SC.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
The Positive feedback from My Peers and from the Bulk of my Trusted Vendors directed us to just one choice, and that was Service Channel, Hands Down
I'd like to see all of the top CMMS providers put together a simple sample for you to use, it would need to be on a scenario bases most likely, but being able to take some time and log into some different systems, and see how fast or not the info you want comes up, as well as getting used to thinking like the program does on your own time, might help you come to a conclusion quicker , as one will most likely stand out as a clear winner more than some others. And in the end, this is what you want, ease of use, and something that wont scare folks off, something friendly, yet effective
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