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ServiceChannel

ServiceChannel

Overview

What is ServiceChannel?

ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all…

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Recent Reviews

TrustRadius Insights

ServiceChannel is widely used by the retail portion of the company for uploading and reviewing work orders, making it the go-to platform …
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Pricing

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What is ServiceChannel?

ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

ServiceChannel Site Audit Manager

YouTube

ServiceChannel Analytics Premium

YouTube

ServiceChannel | Supply Manager - Ordering Process

YouTube

ServiceChannel Provider Search Feature Demo (3-parts)

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Product Details

What is ServiceChannel?

ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all trades, locations, and contractors, allowing facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure.

ServiceChannel Service Automation is an integrated suite of web- and mobile-based solutions to help manage the entire process of facilities management, including finding contractors and suppliers, entering all planned and demand service requests, tracking work orders, and processing payments. There are currently two different packages: Service Automation Essentials and Service Automation Professional.

ServiceChannel Features

  • Supported: Work Order Management
  • Supported: Spend Management
  • Supported: Contractor Management

ServiceChannel Screenshots

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ServiceChannel Videos

Facilities Management - ServiceChannel Customers Tell How
ServiceChannel Asset Manager
ServiceChannel Refrigerant Tracking Manager
ServiceChannel GPS Check-In App for Contractors
ServiceChannel Mobile App
How ServiceChannel keeps contractors and Facilities Managers on the same page.
How Panda restaurants keeps 2,000+ locations cooking with the ServiceChannel Facilities Management Platform

ServiceChannel Competitors

ServiceChannel Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, United Kingdom, Canada, Mexico, Europe
Supported LanguagesEnglish, French, Spanish, German, Italian, Russian, Chinese, Japanese, Korean

Frequently Asked Questions

Corrigo are common alternatives for ServiceChannel.

Reviewers rate Implementation Rating highest, with a score of 8.4.

The most common users of ServiceChannel are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(15)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ServiceChannel is widely used by the retail portion of the company for uploading and reviewing work orders, making it the go-to platform for identifying and resolving issues within store locations. Users across the US, Canada, and Hawaii rely on ServiceChannel to manage the physical structure of their stores. It serves as a comprehensive solution for vendor management, data digging, and invoice oversight. The facilities department and accounting department are the primary users of the platform, while the construction department is in the process of migrating to ServiceChannel for gathering invoices. By utilizing ServiceChannel, businesses are able to efficiently gather and manage new vendors, streamline invoicing processes, and ensure effective communication with customers for repairs and new orders.

The versatility of ServiceChannel goes beyond typical maintenance tasks. It handles a range of functions such as scheduling preventative maintenance, emergency repairs, handyman services, small remodel projects, and kitchen equipment repairs. Moreover, it acts as a central database/CMMS for work order creation, dispatching, and record keeping for both retail and corporate facilities. Vendors can conveniently submit their invoices online, integrating them with the ERP system for streamlined payment. With approximately 180 locations already serviced through ServiceChannel and the goal of expanding its usage across the entire team in mind, this platform has proven to be an invaluable asset in managing work orders, tracking data, generating reports, and overseeing budgets.

Users have made several recommendations about the software based on their experiences. The three most common recommendations are:

  1. Reach out for support and training: Users suggest reaching out to the software's support team for assistance, especially when building reports or configuring the software. They also recommend going through the training offered to better utilize the software's features.

  2. Utilize the software for specific purposes: Many users highly recommend the software for various purposes such as maintaining records for contracts or facility management, streamlining processes and communications, organizing repair and maintenance needs, and tracking invoices and work orders. They believe that the software saves time, money, and holds vendors accountable.

  3. Set up the software correctly and gather data points: Users emphasize the importance of setting up the software correctly during implementation to avoid future complications. They also advise gathering relevant data points before implementing the software to ensure its effectiveness in meeting organizational requirements.

Overall, users have found value in the software's functionalities and recommend leveraging support and training resources while utilizing it for specific purposes.

Attribute Ratings

Reviews

(1-8 of 8)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Service channel is a great portal for vendor issuance of work orders and tracking the check-in and check-out. It is also great for them on the invoicing side. The site portal is also an area where it is well suited. It is not suited as well to be an asset management solution.
Jon Nivison | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal.

There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.
James Mouland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ServiceChannel is well suited for both the small 5-10 location chain and the large 100+ chains because it is so user-friendly and useful. For the smaller chains the sooner you get used to using the system, the easier it is as your brand grows; it is also easier for an FM to find a great list of vendors (already in the SC System) via Fixxbook to help with establishing vendors at new locations that are maybe not near your present group of vendors. For a larger chain that is perhaps migrating away from an old CMMS platform, or who is looking to upgrade to a new one, SC offers the real world fact that most likely your vendors are already doing business with others who are using SC, this helps in the onboarding like nothing else.
Eric R Korth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's very well suited for the multi-site facilities professional that needs to run a large market from a remote location. It enables the user to upload all the vendors and elements per site and then sit back and only adjust as emergency situations dictate. I'm currently running all my retail stores throughout the US, Canada, and Hawaii from a desk in Greenland, NH. For any facilities professional that needs to organize their portfolio to allow for more free time, clearer communication, and less confusion than I would highly recommend ServiceChannel.
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