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ServiceChannel is widely used by the retail portion of the company for uploading and reviewing work orders, making it the go-to platform …
Overview
What is ServiceChannel?
ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all…
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What is ServiceChannel?
ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
ServiceChannel Site Audit Manager
YouTube
ServiceChannel Analytics Premium
YouTube
ServiceChannel | Supply Manager - Ordering Process
YouTube
ServiceChannel Provider Search Feature Demo (3-parts)
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ServiceChannel?
ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all trades, locations, and contractors, allowing facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure.
ServiceChannel Service Automation is an integrated suite of web- and mobile-based solutions to help manage the entire process of facilities management, including finding contractors and suppliers, entering all planned and demand service requests, tracking work orders, and processing payments. There are currently two different packages: Service Automation Essentials and Service Automation Professional.
ServiceChannel Features
- Supported: Work Order Management
- Supported: Spend Management
- Supported: Contractor Management
ServiceChannel Screenshots
ServiceChannel Videos
Facilities Management - ServiceChannel Customers Tell How
ServiceChannel Asset Manager
ServiceChannel Refrigerant Tracking Manager
ServiceChannel GPS Check-In App for Contractors
ServiceChannel Mobile App
How ServiceChannel keeps contractors and Facilities Managers on the same page.
How Panda restaurants keeps 2,000+ locations cooking with the ServiceChannel Facilities Management Platform
ServiceChannel Competitors
- Corrigo
- Verisae
- Outsourcing
ServiceChannel Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States, United Kingdom, Canada, Mexico, Europe |
| Supported Languages | English, French, Spanish, German, Italian, Russian, Chinese, Japanese, Korean |
Frequently Asked Questions
Corrigo are common alternatives for ServiceChannel.
Reviewers rate Implementation Rating highest, with a score of 8.4.
The most common users of ServiceChannel are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ServiceChannel is widely used by the retail portion of the company for uploading and reviewing work orders, making it the go-to platform for identifying and resolving issues within store locations. Users across the US, Canada, and Hawaii rely on ServiceChannel to manage the physical structure of their stores. It serves as a comprehensive solution for vendor management, data digging, and invoice oversight. The facilities department and accounting department are the primary users of the platform, while the construction department is in the process of migrating to ServiceChannel for gathering invoices. By utilizing ServiceChannel, businesses are able to efficiently gather and manage new vendors, streamline invoicing processes, and ensure effective communication with customers for repairs and new orders.
The versatility of ServiceChannel goes beyond typical maintenance tasks. It handles a range of functions such as scheduling preventative maintenance, emergency repairs, handyman services, small remodel projects, and kitchen equipment repairs. Moreover, it acts as a central database/CMMS for work order creation, dispatching, and record keeping for both retail and corporate facilities. Vendors can conveniently submit their invoices online, integrating them with the ERP system for streamlined payment. With approximately 180 locations already serviced through ServiceChannel and the goal of expanding its usage across the entire team in mind, this platform has proven to be an invaluable asset in managing work orders, tracking data, generating reports, and overseeing budgets.
Users have made several recommendations about the software based on their experiences. The three most common recommendations are:
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Reach out for support and training: Users suggest reaching out to the software's support team for assistance, especially when building reports or configuring the software. They also recommend going through the training offered to better utilize the software's features.
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Utilize the software for specific purposes: Many users highly recommend the software for various purposes such as maintaining records for contracts or facility management, streamlining processes and communications, organizing repair and maintenance needs, and tracking invoices and work orders. They believe that the software saves time, money, and holds vendors accountable.
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Set up the software correctly and gather data points: Users emphasize the importance of setting up the software correctly during implementation to avoid future complications. They also advise gathering relevant data points before implementing the software to ensure its effectiveness in meeting organizational requirements.
Overall, users have found value in the software's functionalities and recommend leveraging support and training resources while utilizing it for specific purposes.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
August 30, 2019
Great vendor side solution.
- Streamlined the invoice process
- Reduced calls from sites for work orders
- Increased verification process of vendor visit
January 21, 2019
ServiceChannel works and it works well.
- At anytime you can see the running total of the invoices so it gives you an idea as to where you are with the facility budget.
- The program allows you to analyze the vendors' performance as far as response times, time to complete a job, average cost of a job and also their fee compared other vendors doing the same type of work. This type of info allows you to better negotiate with your vendors and let them know you are monitoring the performance, overall it leads to greater transparency and reduced costs.
- The system works well so the ratio of stores each facility manager can manage is very high which ultimately saves having extra personal managing the facility process.
January 21, 2019
ServiceChannel Review in a Flash
- It increased visibility on how much we were spending on HVAC repairs/replacements and allowed us to make changes to reduce costs
- Before we were using paper invoices from the vendors, which creates a scenario of losing/missing invoices into AP. Then we start using the Service Channel invoicing and reduce errors to below 1%.
- Gives you the capability to add trades and adjust to your needs, so you can get better tracking of specific items.
January 10, 2019
ServiceChannel Will Make You Better
- The time it takes to process invoices and send/receive work orders is decreased as it is now automated.
- This simple system requires minimal input, reducing the time it takes to process orders.
- Manages users and locations, helps to quickly identify proper channels.
September 13, 2018
No Frills review
- I do not have access to this info, out of my scope.
- It is increased Viability, no longer do VPs call their RMs who then call me or their operators to see what is the status of a particular project? anyone who wants to look can see and be heard via notes.
- Also in the gathering and processing of invoices, this used to be a very intensive job handled by many folks printing invoices and trying to send in and get approvals etc, all by hand.. the time and aggravation saved by going to this system has been well received and is worth every penny we paid, to end the madness.
April 25, 2018
An honest review of the Service Channel platform by a multi-site facilities professional.
- SC allowed me to come into a new position with a territory that I was unfamiliar with and totally understand my market and needs within hours of starting my new job. I used the skills acquired from my former job to understand what I needed to know, and than I used the SC format to find the answers to my questions.
- SC allowed me to come into my new position 2 years ago and dramatically reduce my R&M costs in under a month. SC allowed me the opportunity to review total costs historically, and from there I was able to identify under-performing and over charging vendors. Once identified I was able to make the changes to get the appropriate vendors in the right spots for success.
- SC allows for very easy vendor change out. I was able to make mass changes to the entire portfolio in minutes rather than hours.
- ServiceChannel has allowed me to manage my vendors in a more efficient manner by providing scorecards which in return allows me to provide the best service to my field team.