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ServiceChannel is widely used by the retail portion of the company for uploading and reviewing work orders, making it the go-to platform …
Overview
What is ServiceChannel?
ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all…
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What is ServiceChannel?
ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all…
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
ServiceChannel Site Audit Manager
YouTube
ServiceChannel Analytics Premium
YouTube
ServiceChannel | Supply Manager - Ordering Process
YouTube
ServiceChannel Provider Search Feature Demo (3-parts)
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ServiceChannel?
ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all trades, locations, and contractors, allowing facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure.
ServiceChannel Service Automation is an integrated suite of web- and mobile-based solutions to help manage the entire process of facilities management, including finding contractors and suppliers, entering all planned and demand service requests, tracking work orders, and processing payments. There are currently two different packages: Service Automation Essentials and Service Automation Professional.
ServiceChannel Features
- Supported: Work Order Management
- Supported: Spend Management
- Supported: Contractor Management
ServiceChannel Screenshots
ServiceChannel Videos
Facilities Management - ServiceChannel Customers Tell How
ServiceChannel Asset Manager
ServiceChannel Refrigerant Tracking Manager
ServiceChannel GPS Check-In App for Contractors
ServiceChannel Mobile App
How ServiceChannel keeps contractors and Facilities Managers on the same page.
How Panda restaurants keeps 2,000+ locations cooking with the ServiceChannel Facilities Management Platform
ServiceChannel Competitors
- Corrigo
- Verisae
- Outsourcing
ServiceChannel Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States, United Kingdom, Canada, Mexico, Europe |
| Supported Languages | English, French, Spanish, German, Italian, Russian, Chinese, Japanese, Korean |
Frequently Asked Questions
Corrigo are common alternatives for ServiceChannel.
Reviewers rate Implementation Rating highest, with a score of 8.4.
The most common users of ServiceChannel are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ServiceChannel is widely used by the retail portion of the company for uploading and reviewing work orders, making it the go-to platform for identifying and resolving issues within store locations. Users across the US, Canada, and Hawaii rely on ServiceChannel to manage the physical structure of their stores. It serves as a comprehensive solution for vendor management, data digging, and invoice oversight. The facilities department and accounting department are the primary users of the platform, while the construction department is in the process of migrating to ServiceChannel for gathering invoices. By utilizing ServiceChannel, businesses are able to efficiently gather and manage new vendors, streamline invoicing processes, and ensure effective communication with customers for repairs and new orders.
The versatility of ServiceChannel goes beyond typical maintenance tasks. It handles a range of functions such as scheduling preventative maintenance, emergency repairs, handyman services, small remodel projects, and kitchen equipment repairs. Moreover, it acts as a central database/CMMS for work order creation, dispatching, and record keeping for both retail and corporate facilities. Vendors can conveniently submit their invoices online, integrating them with the ERP system for streamlined payment. With approximately 180 locations already serviced through ServiceChannel and the goal of expanding its usage across the entire team in mind, this platform has proven to be an invaluable asset in managing work orders, tracking data, generating reports, and overseeing budgets.
Users have made several recommendations about the software based on their experiences. The three most common recommendations are:
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Reach out for support and training: Users suggest reaching out to the software's support team for assistance, especially when building reports or configuring the software. They also recommend going through the training offered to better utilize the software's features.
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Utilize the software for specific purposes: Many users highly recommend the software for various purposes such as maintaining records for contracts or facility management, streamlining processes and communications, organizing repair and maintenance needs, and tracking invoices and work orders. They believe that the software saves time, money, and holds vendors accountable.
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Set up the software correctly and gather data points: Users emphasize the importance of setting up the software correctly during implementation to avoid future complications. They also advise gathering relevant data points before implementing the software to ensure its effectiveness in meeting organizational requirements.
Overall, users have found value in the software's functionalities and recommend leveraging support and training resources while utilizing it for specific purposes.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
August 30, 2019
Great vendor side solution.
We use Service Channel in our Store Engineering Department to issue work orders to our outside vendors. They also can submit their invoices online which we have integrated with our ERP to streamline the payment process. The sites also use it to submit work requests as needed and allow them to view their request.
January 21, 2019
ServiceChannel works and it works well.
ServiceChannel is being used by the construction department for the repair and maintenance for the retail stores and restaurants at Tommy Bahama. The scope includes scheduling all the preventative maintenance (store and window cleaning, annual fire inspections and annual fire extinguisher services), emergency repairs, handyman type services, Small remodel products and kitchen equipment repairs. We also use ServiceChannel for approval of all work orders, proposals, and invoices. Currently, about 180 locations are being serviced via ServiceChannel.
January 21, 2019
ServiceChannel Review in a Flash
We currently use it for facilities, but just started using it with our IT Department.
January 10, 2019
ServiceChannel Will Make You Better
We are using a ServiceChannel to invoice one of our customers for their repairs and new orders. They are using ServiceChannel to receive quotes and communicate needs to my company. We have expedited communication between the two companies and also have made invoicing easier.
September 13, 2018
No Frills review
We use ServiceChannel for all of our facilities, both retail and corporate. It is our main database/CMMS for work order placement, dispatch, and record keeping.
We use ServiceChannel (SC) to create service requests at a restaurant level and to track those calls into proposals for larger projects, as well as small issues that need no more input. All invoicing is done thru SC, At this time our facilities department is the only active department, other than accounting who are using this on a daily basis.
Our construction department is somewhat small and is still gathering invoices via mail, fax and e-mails. I am trying to get that construction department as well as our purchasing department to start migrating over to the SC system.
The gathering and managing of new vendors as well as invoicing are the main problems that have been resolved by using SC.
Our construction department is somewhat small and is still gathering invoices via mail, fax and e-mails. I am trying to get that construction department as well as our purchasing department to start migrating over to the SC system.
The gathering and managing of new vendors as well as invoicing are the main problems that have been resolved by using SC.
April 25, 2018
An honest review of the Service Channel platform by a multi-site facilities professional.
The entire retail portion of our company uses ServiceChannel (SC) to upload and review work orders. It's our number one platform to identify and resolve issues within a store's physical footprint. I use the platform to manage the physical structure of all of our stores across the US, Canada, and Hawaii. I also use it for vendor management, data digging, and invoice oversight.
Currently, it is only being used by facilities but I am working on rolling it out to the entire team. ServiceChannel is one-stop shopping. It manages everything from work order creation to invoicing and provides multiple avenues to track data, pull reports and even manage my budget. I will also begin to use their Asset Management section. I have been using ServiceChannel for so long and have yet to utilize its full potential.