One of the best Incident Management tools
We are using Manage Engine ServiceDesk Plus as our incident management solution. Our users are opening tickets through ServiceDesk PLus …
Starting at $10 Starting Price Per Month
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What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
Recent Reviews
Awards
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Popular Features
- Organize and prioritize service tickets (19)10.0100%
- ITSM reports and dashboards (17)9.090%
- Self-service tools (17)8.080%
- ITSM collaboration and documentation (15)7.070%
Pricing
Standard
$10.00
On Premise
Starting Price Per Month
Professional
$21.00
On Premise
Starting Price Per Month
Enterprise
$50.00
On Premise
Starting Price Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. The vendor says due to its advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance.
Additionally, the vendor says this solution is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models! The vendor offers a 30-day free trial.
ManageEngine ServiceDesk Plus Competitors
ManageEngine ServiceDesk Plus Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Languages | Chinese, English, French, German, Japanese, Portuguese, Spanish, Swedish, Brazilian Portuguese, Danish, Dutch, Italian, Norwegian, Polish, Russian, Serbian, and Vietnamese |
Frequently Asked Questions
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
Freshservice, Cherwell Service Management, and BMC Helix ITSM (Remedy) are common alternatives for ManageEngine ServiceDesk Plus.
Reviewers rate Organize and prioritize service tickets and Service restoration and Change calendar highest, with a score of 10.
The most common users of ManageEngine ServiceDesk Plus are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(103)Attribute Ratings
Reviews
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August 01, 2022
One of the best Incident Management tools
Score 9 out of 10
Vetted Review
Verified User
Jira Service Management is one of the strongest rival of Manage Engine Service Desk Plus. If we compare, both of them are really good for incident management and workflows. But when time to decide, Manage Engine Service Desk Plus is front of Jira Service Management with a few more steps because of the lower cost.
April 28, 2021
A good all-round tool for any IT department
ManageEngine ServiceDesk just had the right combination of features available that our business required, and a more reasonable price than some of the other products that were looked at.
July 21, 2019
ServiceDesk Plus: fast but simple
Compared to Cherwell, SDP is much much faster, and easier to deploy, set up, and use. But it does not have automation, and has limited customization. Since it is smaller and easier, it does not require any development effort. On the other hand, it is far more expensive, considering its lower capabilities, and its licensing model is not concurrently based (each technician uses up a license, even if the technician is not actively logged in and using the tool).
We decided to make the change to move from ManageEngine Service Desk Plus to Spoke for our ticketing system solution. We have never looked back. Everything from the UI to the AI-driven auto responses is "night and day" better. It isn't even a question and we wouldn't be happier with our decision.
March 29, 2019
Best ITSM tool for Enterprises
January 31, 2019
Best ticketing system out there!
Spiceworks was free and was not a good looking interface. With ServiceDesk Plus we are able to brand it specifically for our company.
October 29, 2018
ServiceDesk is great for tracking tickets and managing SLA's
November 16, 2017
Win with ServiceDesk
November 14, 2017
Has what you need but it's rigid
We are actually moving away from ServiceDesk Plus to JIRA Service Desk. This is because of the flexibility that JIRA offers versus the more "locked in" fields in ServiceDesk. It also is going to allow us to better customize our requests and track our SLAs on different types of requests.
November 10, 2017
Service Desk Plus: Just the right fit
We use JIRA and Spiceworks in different departments in our company, but neither had the features we were looking for when it comes to end user facing help desk solutions. JIRA is great for our coding/development teams but it doesn't have the ease of use that service desk plus has. Spiceworks is pretty decent but doesn't have all the features that service desk plus has. It really is in the middleground with great features and ease of use.
November 09, 2017
Service Desk Plus
March 14, 2017
Service with a smile
Spent a lot of time reviewing these type of software packages, this one does more right in a webified package. GoToAssist has the remote capability but lacks the resolution tracking of ServiceDesk Plus.
May 14, 2016
Admin Assistants Review
- Trackit
We are able to do more things on SDP other than what TrackITcould do. And we went paperless, something TrackIT couldnt do.
April 01, 2016
Excellent Ticketing System
Great overall ticketing system. Everything is very organized. Easy for someone to learn quickly without even seeing the product before.
March 25, 2016
ServiceDesk Plus Rocks!!!
No contest. Remedyforce required a full time investment to understand the use of cryptically named variables, so all changes needed to be made by a specially trained administrator. Remedy had terrible problem handing capability. ServiceDesk Plus is a polar opposite - most customization is done using plain English and simple screens.