ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

About TrustRadius Scoring
Score 8.8 out of 100
ManageEngine ServiceDesk Plus

Overview

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
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Recent Reviews

Win with ServiceDesk

9 out of 10
November 16, 2017
We use ServiceDesk extensively for our ticketing and inventory of computer equipment. The entire organization uses it to submit tickets to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Organize and prioritize service tickets (21)
    9.6
    96%
  • ITSM reports and dashboards (19)
    8.6
    86%
  • ITSM collaboration and documentation (17)
    8.6
    86%
  • Self-service tools (19)
    8.3
    83%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of ManageEngine ServiceDesk Plus, and make your voice heard!

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Pricing

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Standard

$10.00

On Premise
Starting Price Per Month

Professional

$21.00

On Premise
Starting Price Per Month

Enterprise

$50.00

On Premise
Starting Price Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

ServiceDesk Plus overview demo
01:17:13
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Features Scorecard

Incident and problem management

9.0
90%

ITSM asset management

8.9
89%

Change management

9.4
94%
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Product Details

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. The vendor says due to its advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance.

Additionally, the vendor says this solution is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models! The vendor offers a 30-day free trial.

ManageEngine ServiceDesk Plus Video

Learn how the ITSM landscape has changed over the past two years. Download the survey report at https://mnge.it/DOWNLOAD-as-PDF. We surveyed 437 IT professionals on a range of topics to understand how well IT organizations have coped amid the pandemic, how operations have been...
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ManageEngine ServiceDesk Plus Competitors

ManageEngine ServiceDesk Plus Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone
Supported LanguagesChinese, English, French, German, Japanese, Portuguese, Spanish, Swedish, Brazilian Portuguese, Danish, Dutch, Italian, Norwegian, Polish, Russian, Serbian, and Vietnamese

Frequently Asked Questions

ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

Freshservice, Cherwell Service Management, and BMC Helix ITSM (Remedy) are common alternatives for ManageEngine ServiceDesk Plus.

Reviewers rate Service restoration highest, with a score of 9.8.

The most common users of ManageEngine ServiceDesk Plus are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (88)

Ratings

Reviews

(1-3 of 3)
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Score 9 out of 10
Vetted Review
Verified User
As any other feature-rich software package, starting out with ManageEngine ServiceDesk Plus has a little bit of a learning curve, but it usually doesn't take very long until you can use the basic features. Training new technicians on the use of the software does not take very long, and for users to submit tickets it is as easy as sending an email.
Kayla Streeter | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
It is still very cumbersome, lots of data entry on the back end to build how we want it but it is still not completely user friendly. Many functions still dont work and contacting someone for help isnt always easy or we get told solutions for issues we have just arent built yet.
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