ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus Reviews

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Reviews
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Score 9 out of 10
Vetted Review
Verified User
Review Source
As any other feature-rich software package, starting out with ManageEngine ServiceDesk Plus has a little bit of a learning curve, but it usually doesn't take very long until you can use the basic features. Training new technicians on the use of the software does not take very long, and for users to submit tickets it is as easy as sending an email.
Kayla Streeter | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
It is still very cumbersome, lots of data entry on the back end to build how we want it but it is still not completely user friendly. Many functions still dont work and contacting someone for help isnt always easy or we get told solutions for issues we have just arent built yet.

ManageEngine ServiceDesk Plus Scorecard Summary

Feature Scorecard Summary

Incident and problem management (7)
81%
8.1
Organize and prioritize service tickets (20)
88%
8.8
Expert directory (13)
75%
7.5
Service restoration (15)
90%
9.0
Self-service tools (18)
77%
7.7
Subscription-based notifications (14)
80%
8.0
ITSM collaboration and documentation (16)
89%
8.9
ITSM reports and dashboards (18)
72%
7.2
ITSM asset management (3)
73%
7.3
Configuration mangement (14)
90%
9.0
Asset management dashboard (14)
70%
7.0
Policy and contract enforcement (10)
61%
6.1
Change management (3)
84%
8.4
Change requests repository (15)
88%
8.8
Change calendar (11)
81%
8.1
Service-level management (14)
84%
8.4

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. The vendor says due to its advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance.

Additionally, the vendor says this solution is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models! The vendor offers a 30-day free trial.

ManageEngine ServiceDesk Plus Competitors

ManageEngine ServiceDesk Plus Pricing

More Pricing Information

On-premise Editions Pricing
Pricing DetailsTerms
Standard$10.00Starting Price Per Month
Professional$21.00Starting Price Per Month
Enterprise$50.00Starting Price Per Month

ManageEngine ServiceDesk Plus Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone
Supported LanguagesChinese, English, French, German, Japanese, Portuguese, Spanish, Swedish, Brazilian Portuguese, Danish, Dutch, Italian, Norwegian, Polish, Russian, Serbian, and Vietnamese

Frequently Asked Questions

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

What is ManageEngine ServiceDesk Plus's best feature?

Reviewers rate Service restoration and Configuration mangement highest, with a score of 9.

Who uses ManageEngine ServiceDesk Plus?

The most common users of ManageEngine ServiceDesk Plus are from Mid-size Companies and the Information Technology & Services industry.