One of the best Incident Management tools
We are using Manage Engine ServiceDesk Plus as our incident management solution. Our users are opening tickets through ServiceDesk PLus …
Starting at $10 Starting Price Per Month
View PricingOverview
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Organize and prioritize service tickets (19)10.0100%
- ITSM reports and dashboards (17)9.090%
- Self-service tools (17)8.080%
- ITSM collaboration and documentation (15)7.070%
Pricing
Standard
$10.00
On Premise
Starting Price Per Month
Professional
$21.00
On Premise
Starting Price Per Month
Enterprise
$50.00
On Premise
Starting Price Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. The vendor says due to its advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance.
Additionally, the vendor says this solution is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models! The vendor offers a 30-day free trial.
ManageEngine ServiceDesk Plus Competitors
ManageEngine ServiceDesk Plus Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Languages | Chinese, English, French, German, Japanese, Portuguese, Spanish, Swedish, Brazilian Portuguese, Danish, Dutch, Italian, Norwegian, Polish, Russian, Serbian, and Vietnamese |
Frequently Asked Questions
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
Freshservice, Cherwell Service Management, and BMC Helix ITSM (Remedy) are common alternatives for ManageEngine ServiceDesk Plus.
Reviewers rate Organize and prioritize service tickets and Service restoration and Change calendar highest, with a score of 10.
The most common users of ManageEngine ServiceDesk Plus are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(103)Attribute Ratings
Reviews
(1-18 of 18)Companies can't remove reviews or game the system. Here's why
August 01, 2022
One of the best Incident Management tools
Score 9 out of 10
Vetted Review
Verified User
We are using Manage Engine ServiceDesk Plus as our incident management solution. Our users are opening tickets through ServiceDesk PLus with selecting right categories and options, then tickets are assigning to related technical support agents. With this workflow, we can control and monitoring our incident management process. Also this tool provide us a chance to show our effort on tickets.
April 28, 2021
A good all-round tool for any IT department
It is used by about 75% the organisation to log help requests with the IT department. It allows us to have a record of all of our in progress help requests, and assign them to the relevant technician. It also allows a record of fixes/changes to be kept where anyone in the IT dept can access.
January 04, 2021
Your ticket to user satisfaction with a side of SOX compliance
ManageEngine ServiceDesk Plus is used by our IT department primarily to track tickets/requests submitted by users via email from all our different company locations. In addition, we also use it as a knowledge garden for us in IT to store solutions to common problems so they can be easily retrieved using keywords if a similar problems occurs further down the road.
July 21, 2019
ServiceDesk Plus: fast but simple
It is being used as an ITSM system to provide support to end-users, change management, and problem management. It is used primarily by the IT department to service all the other departments.
At our organization, we used ManageEngine's Service Desk Plus for over two years. During that time it acted as our one and only Information Technology ticking system. The entire organization was instructed to put all Information Technology requests into Service Desk Plus either through the web portal or via an email that automatically generated a ticket.
March 29, 2019
Best ITSM tool for Enterprises
ServiceDesk is the best practice Information Technology management software. Its features allow it to easily integrate with most of our IT applications and automations, and it stands out among the best tool for Software management. It also allowed you to track all the software across the enterprise, and create a report on it. It gives you better visibility and insights into all the machines being used in the organization.
January 31, 2019
Best ticketing system out there!
We use ServiceDesk Plus for many reasons. Mainly as a point of contact for our end users to inform IT if there are any server, computer, network or software related issues. It is being used as our main ticketing system. We have five locations across the United States and this is used by everyone, with knowledge-based articles, videos, and various self-help accommodations.
ServiceDesk Plus has many other integrations that we utilize for end users to reset network passwords if needed, and for our daily, weekly, monthly and quarterly analytics. We can track problems as they come in and notice a "trend" of certain issues. We also use ServiceDesk Plus for our Asset management. Each computer and mobile device is managed through ServiceDesk Plus and can be monitored and tracked and even deploy software and patches.
ServiceDesk Plus has many other integrations that we utilize for end users to reset network passwords if needed, and for our daily, weekly, monthly and quarterly analytics. We can track problems as they come in and notice a "trend" of certain issues. We also use ServiceDesk Plus for our Asset management. Each computer and mobile device is managed through ServiceDesk Plus and can be monitored and tracked and even deploy software and patches.
October 29, 2018
ServiceDesk is great for tracking tickets and managing SLA's
It is being used by a subset of our IT and media department to handle tickets and manage incidents. We also use it for SLAs
November 29, 2017
ManageEngine ServiceDesk Plus Reviewed
We started using ServiceDesk Plus in one of our divisions. Since then, we upgraded to the MSP version and are now using it globally with in our enterprise. We use most of the features with in ServiceDesk Plus, including the Purchasing, CMDB, Asset Management, and Change Management features. We are looking to use the help desk feature to replace our current solution.
November 16, 2017
Win with ServiceDesk
We use ServiceDesk extensively for our ticketing and inventory of computer equipment. The entire organization uses it to submit tickets to our IT team and this helps with unnecessary calls to the Helpdesk. Users are able to submit a ticket along with the errors they are experiencing. We can quickly reply back with a resolution or triage the ticket. The system also allows us to set levels of importance to the tickets so high priority items are addressed quickly.
November 14, 2017
Has what you need but it's rigid
ServiceDesk Plus is being used across the entire organization. It allows each department to report issues and functions as a help desk. It also provides some reporting capability in order to improve our service to the organization. We also used to use it to manage all of our software contracts and expirations.
November 10, 2017
Service Desk Plus: Just the right fit
We use ServiceDesk for end user support, asset management, and for reminders/checklists.
End users are all able to submit and view tickets for themselves. They may either use the web interface or simply email an internal email address that will automatically create a ticket for them.
Asset management is probably the most robust feature the software provides. We are able to do absolutely everything we need with over 2000 IT assets in the company.
Finally, we use the recurring ticket feature and templates to assist the IT department with day to day tasks such as onboarding/offboarding, inventory reminders, health checks, etc.
November 09, 2017
Service Desk Plus
ServiceDesk Plus (SDP) is used in our IT department for incidents, services, and projects. We also use the Purchasing, Knowledge Base and change modules. We are slowly integrating into the purchasing department.
March 14, 2017
Service with a smile
[It] logs and manages service calls; provides solutions for troubleshooting. Users submit the tickets and they can be picked up by a technician or assigned to a technician. Solutions are posted to the call and to a solutions section.
June 08, 2016
Says it can do a lot - but try it first.
Score 6 out of 10
Vetted Review
Verified User
We use ServiceDesk Plus MSP to run our incident, request, problem and change management. We provide managed network and cloud services to multiple external customers, and need a system that can handle managing multiple customers with multiple services, whilst adhering to multiple SLAs.
May 14, 2016
Admin Assistants Review
I currently use ServiceDesk Plus for placing all orders for our department (IT). I also process tickets, run reports and track assets. It is being used organization wide for placing tickets for IT issues, asset tracking and multiple reports and projects. It has helped with streamlining our purchase requests and making it all electronic.
April 01, 2016
Excellent Ticketing System
ServiceDesk Plus is a great ticketing system for IT departments. It helps keep all service requests neat and organized, and also gives you the ability to search past issues for resolutions on reoccurring issues. The user management is very easy and a breeze to work with. I have used many ticketing systems throughout my IT career (Zendesk, ServiceDesk Plus, Outlook Email, etc.,) and ServiceDesk Plus is for sure my number one. I would recommend this product to any IT Department of any size company.
March 25, 2016
ServiceDesk Plus Rocks!!!
Servicedesk plus is currently being used by both the Desktop Support Team and the Application Support Team. It replaced Jira as our primary ticketing software in the IT department. Other departments are observing our use, and are strongly considering converting. We use it primarily as an incident and service request tracking system, as well as managing problems.