ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the…
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- Premium Consulting / Integration Services
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- Tech Details
ServiceMax is a cloud-based field service management solution delivering an integrated suite of applications for managing employees and customers. It is suitable for growing and small-scale businesses across various industries including medical, energy, mining, manufacturing and utilities.
ServiceMax addresses some key functionalities including, contract management, task scheduling, social collaboration and customer service. The system manages current customer contracts in a user-friendly format, ensuring that information is accurate and accessible for employees. Their scheduling matrices help manage technician’s time and efficiency. Inventory management features help track parts, returns, and repairs.
Built on the Salesforce.com Chatter platform, ServicePulse is the social network available through ServiceMax. Technicians can troubleshoot issues by posting pictures and questions, and then collaborate with each other in real-time. Developed on HTML5, the ServiceMax mobile site connects those in the field around the clock. They also have native mobile apps available for the iPad and other devices.
- Supported: Billing & Invoicing, Call Center Management, Contractor Management, Customer Database,
- Supported: End Customer App, Entitlements, Field Service Analytics, Installed Base Management, Inventory Control,
- Supported: Job Management, Job Tracking, Mobile Technician App, Proactive Maintenance, Remote Service App Routing,
- Supported: Scheduling, Self Service Portal, Service History Tracking, Technician Management, Warranty Management, Work Order Management
|Deployment Types||Software as a Service (SaaS), Cloud, or Web-Based|
|Mobile Application||Apple iOS, Android, Windows Phone, Blackberry, Other|