ServiceMax

ServiceMax

About TrustRadius Scoring
Score 7.9 out of 100
ServiceMax

Overview

Recent Reviews

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of ServiceMax, and make your voice heard!

Pricing

View all pricing

Subscription

$100.00

Cloud
per month

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is ServiceMax?


ServiceMax is a cloud-based field service management solution delivering an integrated suite of applications for managing employees and customers. It is suitable for growing and small-scale businesses across various industries including medical, energy, mining, manufacturing and utilities.

ServiceMax addresses some key functionalities including, contract management, task scheduling, social collaboration and customer service. The system manages current customer contracts in a user-friendly format, ensuring that information is accurate and accessible for employees. Their scheduling matrices help manage technician’s time and efficiency. Inventory management features help track parts, returns, and repairs.

Built on the Salesforce.com Chatter platform, ServicePulse is the social network available through ServiceMax. Technicians can troubleshoot issues by posting pictures and questions, and then collaborate with each other in real-time. Developed on HTML5, the ServiceMax mobile site connects those in the field around the clock. They also have native mobile apps available for the iPad and other devices.



ServiceMax Features

  • Supported: Billing & Invoicing, Call Center Management, Contractor Management, Customer Database,
  • Supported: End Customer App, Entitlements, Field Service Analytics, Installed Base Management, Inventory Control,
  • Supported: Job Management, Job Tracking, Mobile Technician App, Proactive Maintenance, Remote Service App Routing,
  • Supported: Scheduling, Self Service Portal, Service History Tracking, Technician Management, Warranty Management, Work Order Management

ServiceMax Screenshots

Asset 360 for Salesforce Field ServiceEntitlements, Contracts & WarrantiesScheduling & OptimizationsPowerful Asset DataMobile Suite: Zinc, Engage, Service Board, GoPartner, RMA, Depot RepairServiceMax Core Architecture

ServiceMax Videos

Who is ServiceMax? Every day service happens around us – powering the very things that make our lives both meaningful and purposeful.
ServiceMax and Salesforce are combining 3 decades of expertise to deliver the world’s most complete field service offering: Asset 360.

Watch ServiceMax Asset 360 for Salesforce Demo

Watch Eastman Kodak Talks Customer-Centricity & Harnessing Asset Data with ServiceMax and Salesforce

ServiceMax Downloadables

ServiceMax Integrations

ServiceMax Competitors

ServiceMax Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Other
Supported CountriesGLOBAL
Supported LanguagesALL

Comparisons

View all alternatives

Frequently Asked Questions

What is ServiceMax?

ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

Who uses ServiceMax?

The most common users of ServiceMax are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings

 (13)

Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
Review Source
ServiceMax is used by our Field Services organization to track field service requests and the subsequent reports. It is also used by our operations to track locations of install base by serial number and process return materials authorizations. Quality organization uses it to track failure rates. Further, we use it to interface repair orders of the returned hardware to our contract manufacturers.
  • As it's built on Salesforce, the reporting tools are fairly robust
  • The service flow managers can be setup to easily lead technicians to entering data in the right place
  • They are still using Flash for the dispatch console, even though Flash will soon be deprecated in many browsers
  • Configuration remains esoteric, especially that you have to hit save button in several places just to make one change in the service flow manager
  • Can only tell user usages based on Salesforce logins, cannot tell actual usage of Servicemax itself if you have other SFDC based applications sharing same SFDC org
ServiceMax is well suited for service requests that last on the scale of hours. Once service requests span multiple days it becomes more difficult.
Engaged account management. Support is based worldwide but handoffs have not been too painful.
Hans Hong | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
We are using ServiceMax for our entire North America team of 200+ field service technicians. Backoffice support and technical support teams are also using it to support field service operations. This unifies us all into one system where a customer can smoothly talk to tech support, open a service call, be scheduled, and have a technician show up on site. The technician can then close the work order and report back into the system the results of the service call, and the call can then be billed out by our ERP system (we are integrated with Oracle).
  • Offline support is there, but with many catches and caveats.
  • A separate engine for the mobile app that runs and can be designed separately from Salesforce.
  • Integration with Salesforce is decent.
  • The offline sync is very buggy and has many limitations. Recovery of the sync if it fails because of technicalities is in many ways, unrecoverable and unexplainable by the user.
  • No integration with Salesforce knowledge articles.
  • Support is limited and usually not knowledgeable about their own products.
Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
Score 5 out of 10
Vetted Review
Verified User
Review Source
Service Max is being used as the O&M extension to SalesForce. It currently is the platform for creating service tickets and handling the data entry for service tickets. ServiceMax also becomes the basis for accounting and billing from the service ticket information. Future plans are for it to handle inventory.
  • ServiceMax easily creates service tickets and tracking information.
  • Dispatch console seems slow and the data is more of a pull than a push into the database.
  • It seems to be a Ferrari and takes a lot of labor hours to configure.
  • Still does not integrate with Apple's products very well.
ServiceMax tends to be for larger organizations that would have an IT department dedicated to integration and development. Reports are not easy to configure and depending on what database table the information resides in, you can not add fields that are not on the same database.