ServiceNow DevOps: A great tool for IT management services.
ServiceNow DevOps is an IT service management tool. It has good searching capabilities, it lets us create custom reports. It is a very …
ServiceNow DevOps
ServiceNow DevOps
ServiceNow DevOps
Overview
What is ServiceNow DevOps?
ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.
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Pricing
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What is ServiceNow DevOps?
ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Tech Details
What is ServiceNow DevOps?
ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.
ServiceNow DevOps Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
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ServiceNow DevOps is an IT service management tool. It has good searching capabilities, it lets us create custom reports. It is a very user-friendly tool to be used in IT offices. It provides a dashboard for each user. ServiceNow DevOps in our sector especially manages problems, incidents, changes, etc. is excellent for assigning works and getting approvals, it is flexible in creating tickets, it does not require a lot of information, and it gives an alert very quickly when a ticket is created.IT also helps in organizing changes and understanding impacts. It has become very easy to search for any information with ServiceNow DevOps. It is also good for keeping a record of activities going on. We can manage all tasks at once using this very tool. Overall it's a great tool.
- It helps us create tickets with no efforts, and that too very quickly.
- It keeps a track of all the activities.
- We can manage all tasks in a single platform using ServiceNow DevOps.
- it does incident management, change management .
- It has a simple and dashboard for every user.
- It runs a little slow Sometimes.
- I face a bit of issues in searching tickets.
- Initial setup requires time.
- Incident management.
- Tracking activities.
- Creating tickets.
- It has made easy to keep record of all work.
- It has consumed less time for creating tickets.
- It has done change management and incident management.
ServiceNow DevOps is easier to use and understand, and we can manage everything in comparatively less amount of time. It's very user-friendly. Tracking activities and ticket creation is a lot better in ServiceNow DevOps
April 26, 2022
Service now Devops review
DevOps application collects data across lifecycle activities so that any team can have a clear picture about end-to-end processes like planning, developing, building, deploying, and operating in a safer environment. Since we were segregating all the network based on users and multiple teams had to be involved in getting up to speed hence the service now DevOps tool helped us to plan and execute all the operations effectively. The application can also automatically create tickets for our support Teams to work on it.
- Plan develop, build, test, deploy and operate any applications in a safer environment.
- Evaluating and monitoring improvements
- Connects with third party and existing applications
- None
- Automatically monitor and improving recommendations
- Automatic creation of tickets
- N/A
April 26, 2022
A clean and clear way to handle IT issues
ServiceNow is used by our business to handle general IT requests or issues, such as printing issues, software updates, or access problems. It's used as well as help with onboarding and off-boarding the team members and their assigned equipment. It's a helpful place to keep all requests of hardware and software in one easy space.
- Ease of navigation.
- Space to add a good level of detail.
- No drop-down option is available to click when requesting specific software or hardware.
- Provides a great framework for requests.
- Keeps requestor up to date.
- Cohesive and efficient communication.
I think both pieces of software have their positives and negatives. In some ways I preferred ATOS as it had a lot more complex options for selecting what you were looking for, however, I found it more difficult to navigate. ServiceNow DevOps has felt a lot cleaner to move around in my experience and has all the options I need.
April 26, 2022
ServiceNow DevOps
We use ServiceNow DevOps as a ticketing system and a repository for all the company's knowledge base.
- Knowledge base is central to all internal and external.
- Easy to add articles to the KB.
- The ticketing system is central to all internal and external.
- The ticketing system is easy to use.
- The ticketing system makes it easy to ticketing data for analysis.
- Consider images for help articles in storage. This is discouraged because of space.
- The KB.
- Ticketing
- ROI
- Increased the NPR score.
- Central locale for information and troubleshooting.
April 26, 2022
Honest Review of ServiceNow (as a ticketing system)
ServiceNow DevOps is used to open tickets related to IT Production support. Also, generic tickets to handle requests between different IT functions (i.e. between Networking and Engineering). Change requests to promote development changes from Non Production to Production environments were also handled with ServiceNow DevOps. I was able to submit all kinds of tickets within the software and also approve certain tickets that were specifically directed to my IT team
- Change Requests tickets
- Production support tickets
- Tickets among different business units or within IT functions to request work to be done
- I'd like to see more interaction with email. Once a ticket is closed I'd like to have an email come to me automatically and just be able to click on something to effectively close the ticket in ServiceNow DevOps after providing closing details
- I'd like in certain exceptions to be able to open tickets with time in past.
- Ticketing system
- Change Control scheduling
- email integration
- It increased coordination between teams when handling Production support tickets
- It increased the speed to react and handle Production support tickets
- OpsGenie and Atlassian JIRA Align (formerly AgileCraft)
As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them