Name: ServiceNow DevOps
Rating: 8.6 (21 reviews)
Author: ServiceNow

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

Alumni Management

School Management

Education

Association Management

Business Intelligence (BI)

Collaboration

Enterprise Resource Planning (ERP)

Environmental, Social, and Governance (ESG)

Facility Management

Meeting Management

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Cloud Storage

Continuous Delivery

Data Center Backup

Data Governance

Fraud Detection

Graph Database

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Managed Print

Master Data Management (MDM)

Message Oriented Middleware

Metadata Management

Network Function Virtualization (NFV)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Robotic Process Automation (RPA)

SQL Server Performance Monitoring

Security Validation

Software-Defined WAN

Virtual Private Network (VPN)

Web Scraping

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Contest Management

Customer Loyalty Program

Email Marketing

Location Intelligence

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Job Site Management

Project Management

Transcription

Waste Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales

Automotive

Car Rental

Clinical Data Management

Equation Editors

Healthcare Learning Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

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GitHub

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Azure Test Plans

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PagerDuty

### Incident Management
Users generally praise ServiceNow DevOps's ticketing and incident management capabilities. Reviewers consistently highlight the efficiency and ease of creating tickets for incident management within the platform. The tool's incident management functionality is commended for streamlining processes and facilitating quick resolution of issues. While some users have reported minor issues with ticket search functionality and occasional system lag, overall, ServiceNow DevOps is recognized for its robust incident management features that enhance operational efficiency and team collaboration. (Source Reviews: [1](https://www.trustradius.com/reviews/servicenow-devops-2022-04-25-09-07-30), [2](https://www.trustradius.com/reviews/servicenow-devops-2022-07-01-08-35-02), [3](https://www.trustradius.com/reviews/servicenow-devops-2022-04-25-09-13-36), [4](https://www.trustradius.com/reviews/servicenow-devops-2022-04-25-12-35-48))

### Change Management
Users consistently praise ServiceNow DevOps for its efficient incident and change management capabilities. The reviews highlight that the platform excels in streamlining change requests, managing production support tickets, and facilitating communication between different IT functions. Users appreciate the ease of creating and tracking tickets, particularly for change management purposes. The tool's ability to handle change requests for promoting development changes and its integration with email systems are also noted as strengths. Additionally, ServiceNow DevOps is commended for providing a centralized space to manage hardware and software requests, contributing to a more organized and efficient workflow. (Source Reviews: [1](https://www.trustradius.com/reviews/servicenow-devops-2022-07-01-08-35-02), [2](https://www.trustradius.com/reviews/servicenow-devops-2022-04-25-09-07-30), [3](https://www.trustradius.com/reviews/servicenow-devops-2022-04-25-09-13-36))

### Ticket Management
Users generally praise ServiceNow DevOps for its efficient ticket management capabilities. They appreciate the ease of creating and tracking tickets, especially for incidents, changes, and general IT requests. Some users find the tool to be user-friendly and efficient in handling various types of tickets within their IT operations. However, there are occasional concerns about the tool running slow at times and minor issues with ticket search functionality. Despite these minor drawbacks, users overall find ServiceNow DevOps to be a valuable asset for managing and tracking tickets effectively within their organizations. (Source Reviews: [1](https://www.trustradius.com/reviews/servicenow-devops-2022-07-01-08-35-02), [2](https://www.trustradius.com/reviews/servicenow-devops-2022-04-25-09-13-36), [3](https://www.trustradius.com/reviews/servicenow-devops-2022-04-25-09-07-30), [4](https://www.trustradius.com/reviews/servicenow-devops-2022-04-25-12-35-48), [5](https://www.trustradius.com/reviews/servicenow-devops-2022-04-25-09-17-12))

### Production Support
Users have praised ServiceNow DevOps for its ability to enhance coordination and speed in handling production support tickets. The tool's capacity to facilitate communication and collaboration among different IT functions has been particularly lauded. Additionally, the automatic ticket creation feature for support teams has been noted as a valuable asset in ensuring efficient operations. Despite some mixed opinions, the consensus leans towards recognizing ServiceNow DevOps as a valuable tool for optimizing production support processes. (Source Reviews: [1](https://www.trustradius.com/reviews/servicenow-devops-2022-04-25-09-07-30), [2](https://www.trustradius.com/reviews/servicenow-devops-2022-04-25-12-35-48))

### Knowledge Base Management
Users generally praise ServiceNow DevOps for its efficient knowledge base management capabilities. They appreciate the centralization of knowledge base information, making it easily accessible for both internal and external users. The platform's user-friendly interface allows for quick and hassle-free addition of articles to the knowledge base, enhancing the overall user experience. Despite some concerns regarding image storage limitations, the general consensus is that ServiceNow DevOps effectively serves as a reliable repository for company knowledge, supporting the organization's transition towards self-service solutions. (Source Reviews: [1](https://www.trustradius.com/reviews/servicenow-devops-2022-04-25-09-17-12), [2](https://www.trustradius.com/reviews/servicenow-devops-2022-07-01-08-35-02))

Straightforward and easy-to-use dashboard: Several users have found the ServiceNow DevOps dashboard to be straightforward and easy-to-use for data analysis and monitoring. This user-friendly interface allows them to navigate through the platform effortlessly, enhancing their overall experience.

Automation capabilities: Many reviewers appreciate the automation capabilities of ServiceNow DevOps, such as continuous integration, continuous delivery, and automated deployments. These automation features not only speed up procedures but also reduce errors, leading to more efficient software development and operation processes.

Effective collaboration between teams: Users have mentioned that ServiceNow provides a comprehensive platform that integrates various tools and processes, facilitating collaboration between development and operations teams. By breaking down silos and promoting cross-functional communication, ServiceNow fosters a culture of collaboration which enhances productivity and efficiency in project management.

High Price: Some users have expressed concern over the price of ServiceNow DevOps, stating that it is too high and may not be affordable for all organizations. They feel that the cost of the software is prohibitive, particularly for smaller businesses with limited budgets.

Customer Support Issues: Users have raised concerns about the customer support service provided by ServiceNow. They believe there is room for improvement in terms of response time and problem resolution. Some customers have experienced delays in getting assistance or felt that their issues were not adequately resolved, leading to frustration.

Steep Learning Curve: The complexity of ServiceNow DevOps has been mentioned as a challenge, especially for new users. Several reviewers have found that there is a steep learning curve associated with understanding and effectively utilizing this software solution. It requires extensive knowledge and understanding to navigate its features successfully, which can be overwhelming for individuals without prior experience or technical expertise.

ServiceNow DevOps is a highly efficient tool that offers a wide range of use cases, significantly benefiting users across various departments. Users appreciate the ease with which they can monitor data and track problems and stories based on sprints. With the help of filters and seamless integration with powerBI for live data visualization, teams can gain valuable insights and make data-driven decisions. The centralized platform provided by ServiceNow DevOps solves the problem of fragmented and disconnected development and operations processes. This results in improved collaboration between teams, streamlined software delivery, and automated workflows, ultimately leading to faster and more efficient software development.

One of the key use cases of ServiceNow DevOps is its ability to help organizations organize and efficiently manage time during the release of new application versions. By providing a single source of information, stakeholders gain visibility into each step of the development process, helping to solve business problems effectively. Additionally, automation plays a vital role in reducing the risk of human errors and accelerating software delivery. ServiceNow DevOps functions as both a ticketing tool and a knowledge management tool, facilitating easy data analysis and issue resolution. It also helps teams find and solve problems faced by employees, integrate with third-party tools seamlessly, and provides a smoother connection to deployment environments.

The DevOps API simplifies integration with other tools, enabling easier implementation of changes while effectively tracking bugs and user stories. Another use case is managing the progress of multiple stage projects and supply management, helping teams stay on top of their tasks efficiently. A common challenge in software development is tracking changes in different platforms, but with ServiceNow DevOps acting as a single way to track and deploy changes, this problem is easily solved.

With its user-friendly interface, good searching capabilities, custom report creation options, and personalized dashboards for each user, ServiceNow DevOps ensures an enjoyable experience throughout the development process. It excels in managing various aspects such as problems, incidents, changes, work assignments, and approvals. Not limited to development teams, ServiceNow is also extensively utilized for general IT requests, onboarding and offboarding team members, and managing hardware and software requests in one centralized platform.

Furthermore, ServiceNow DevOps handles the management of IT production support tickets, facilitates communication between different IT functions, and enables change requests for promoting development changes. The comprehensive data collection across lifecycle activities provides a clear picture of end-to-end processes. Thanks to this rich information, effective planning and execution of operations become possible. In conclusion, ServiceNow DevOps offers a versatile range of use cases, making it a valuable tool for organizations seeking to streamline their development and operations processes.

Another key use case of ServiceNow DevOps is its ability to help teams track the progress of multiple stage projects and manage supply management. By providing a centralized platform, teams can easily collaborate and stay organized, ensuring that projects stay on track and are delivered on time. Additionally, ServiceNow DevOps solves the challenge of tracking changes in different platforms by offering a single way to track and deploy changes, eliminating the need for manual tracking and reducing the risk of errors.

ServiceNow DevOps is known for its user-friendly interface and robust features. Users appreciate its good searching capabilities, which allow them to quickly find the information they need. The ability to create custom reports and personalized dashboards for each user provides a tailored experience, enabling teams to access the data and insights that are most relevant to them.

The tool's versatility extends beyond software development, as it is widely used for managing general IT requests, such as onboarding and offboarding team members, and handling hardware and software requests in one centralized place. It also serves as a ticketing tool and a knowledge management tool, making it easy for users to resolve issues efficiently.

Furthermore, ServiceNow DevOps helps organizations in effectively managing problems, incidents, changes, work assignments, and approvals. For IT departments, it handles IT production support tickets and facilitates communication between different IT functions. The platform also allows for change requests to promote development changes seamlessly.

By collecting data across lifecycle activities, ServiceNow DevOps provides a comprehensive view of end-to-end processes. This enables effective planning and execution of operations while ensuring that all stakeholders have visibility into each step of the development process. With these powerful features, ServiceNow DevOps becomes an invaluable asset in driving collaboration, efficiency, and productivity across an organization's development and operations teams.

Azure DevOps (formerly VSTS, Microsoft Visual Studio Team System) is an agile development product that is an extension of the Microsoft Visual Studio architecture. Azure DevOps includes software development, collaboration, and reporting capabilities.

Basic Plan

Basic + Test Plan

Azure Artifacts

Azure Pipelines - Microsoft Hosted

Azure Pipelines - Self-Hosted

Australian company Atlassian offers Bamboo, a continuous integration server.

1 Remote Agent

5 Remote Agents

10 Remote Agents

25 Remote Agents

100 Remote Agents

250 Remote Agents

500 Remote Agents

1000 Remote Agents

2000 Remote Agents

Atlassian Bamboo

ServiceNow DevOps

DevOps

Likelihood to Recommend

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: <a href="https://www.servicenow.com/" rel="">www.servicenow.com</a>.

ServiceNow

Snagit

SumTotal (legacy)

Articulate 360

Sr LxD

ServiceNow DevOps 2022-04-25 09:17:12

ServiceNow DevOps 2022-07-01 08:35:02

ServiceNow DevOps 2022-04-25 12:35:48

monday.com

Atos Service Desk Outsourcing

LastPass for Business

ServiceNow DevOps 2022-04-25 09:13:36

ServiceNow DevOps 2022-04-25 09:07:30

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Search functionality

Extensive knowledge

Administration side

Different roles

Help articles

Drop down

Open tickets

Ticketing system

Ease of navigation

Third party

Level of detail

Existing applications

Ci cd

Knowledge base

Ticket management

Change requests

Easy to use

Home

DevOps Tools

We use ServiceNow DevOps as a ticketing system and a repository for all the company's knowledge base.

Knowledge base is central to all internal and external.
Easy to add articles to the KB.
The ticketing system is central to all internal and external.
The ticketing system is easy to use.
The ticketing system makes it easy to ticketing data for analysis.

Consider images for help articles in storage. This is discouraged because of space.

ROI
Increased the NPR score.
Central locale for information and troubleshooting.

Snagit, Articulate 360, SumTotal Talent Development

ServiceNow DevOps is an IT service management tool. It has good searching capabilities, it lets us create custom reports. It is a very user-friendly tool to be used in IT offices. It provides a dashboard for each user. ServiceNow DevOps in our sector especially manages problems, incidents, changes, etc. is excellent for assigning works and getting approvals, it is flexible in creating tickets, it does not require a lot of information, and it gives an alert very quickly when a ticket is created.IT also helps in organizing changes and understanding impacts. It has become very easy to search for any information with ServiceNow DevOps. It is also good for keeping a record of activities going on. We can manage all tasks at once using this very tool. Overall it's a great tool.

It helps us create tickets with no efforts, and that too very quickly.
It keeps a track of all the activities.
We can manage all tasks in a single platform using ServiceNow DevOps.
it does incident management, change management .
It has a simple and dashboard for every user.

It runs a little slow Sometimes.
I face a bit of issues in searching tickets.
Initial setup requires time.

Incident management.
Tracking activities.
Creating tickets.

It has made easy to keep record of all work.
It has consumed less time for creating tickets.
It has done change management and incident management.

DevOps application collects data across lifecycle activities so that any team can have a clear picture about end-to-end processes like planning, developing, building, deploying, and operating in a safer environment. Since we were segregating all the network based on users and multiple teams had to be involved in getting up to speed hence the service now DevOps tool helped us to plan and execute all the operations effectively. The application can also automatically create tickets for our support Teams to work on it.

Plan develop, build, test, deploy and operate any applications in a safer environment.
Evaluating and monitoring improvements
Connects with third party and existing applications

Automatically monitor and improving recommendations
Automatic creation of tickets

ServiceNow is used by our business to handle general IT requests or issues, such as printing issues, software updates, or access problems. It's used as well as help with onboarding and off-boarding the team members and their assigned equipment. It's a helpful place to keep all requests of hardware and software in one easy space.

Ease of navigation.
Space to add a good level of detail.

No drop-down option is available to click when requesting specific software or hardware.

Provides a great framework for requests.
Keeps requestor up to date.

ServiceNow DevOps is used to open tickets related to IT Production support. Also, generic tickets to handle requests between different IT functions (i.e. between Networking and Engineering). Change requests to promote development changes from Non Production to Production environments were also handled with ServiceNow DevOps. I was able to submit all kinds of tickets within the software and also approve certain tickets that were specifically directed to my IT team

Change Requests tickets
Production support tickets
Tickets among different business units or within IT functions to request work to be done

I'd like to see more interaction with email. Once a ticket is closed I'd like to have an email come to me automatically and just be able to click on something to effectively close the ticket in ServiceNow DevOps after providing closing details
I'd like in certain exceptions to be able to open tickets with time in past.

Ticketing system
Change Control scheduling
email integration

It increased coordination between teams when handling Production support tickets
It increased the speed to react and handle Production support tickets

OpsGenie and Atlassian Jira Align (formerly AgileCraft)

OpsGenie, Atlassian Jira Align (formerly AgileCraft), Aprimo, Microsoft SharePoint

ServiceNow DevOps

Overview

What is ServiceNow DevOps?