ServiceNow DevOps
- Knowledge base is central to all internal and external.
- Easy to add articles to the KB.
- The ticketing system is central to all internal and external.
- The ticketing system is easy to use.
- The ticketing system makes it easy to ticketing data for analysis.
Cons
- Consider images for help articles in storage. This is discouraged because of space.
- The KB.
- Ticketing
- ROI
- Increased the NPR score.
- Central locale for information and troubleshooting.