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ServiceNow DevOps

ServiceNow DevOps

Overview

What is ServiceNow DevOps?

ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.

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What is ServiceNow DevOps?

ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

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Product Details

What is ServiceNow DevOps?

ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.

ServiceNow DevOps Technical Details

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ServiceNow DevOps is a highly efficient tool that offers a wide range of use cases, significantly benefiting users across various departments. Users appreciate the ease with which they can monitor data and track problems and stories based on sprints. With the help of filters and seamless integration with powerBI for live data visualization, teams can gain valuable insights and make data-driven decisions. The centralized platform provided by ServiceNow DevOps solves the problem of fragmented and disconnected development and operations processes. This results in improved collaboration between teams, streamlined software delivery, and automated workflows, ultimately leading to faster and more efficient software development.

One of the key use cases of ServiceNow DevOps is its ability to help organizations organize and efficiently manage time during the release of new application versions. By providing a single source of information, stakeholders gain visibility into each step of the development process, helping to solve business problems effectively. Additionally, automation plays a vital role in reducing the risk of human errors and accelerating software delivery. ServiceNow DevOps functions as both a ticketing tool and a knowledge management tool, facilitating easy data analysis and issue resolution. It also helps teams find and solve problems faced by employees, integrate with third-party tools seamlessly, and provides a smoother connection to deployment environments.

The DevOps API simplifies integration with other tools, enabling easier implementation of changes while effectively tracking bugs and user stories. Another use case is managing the progress of multiple stage projects and supply management, helping teams stay on top of their tasks efficiently. A common challenge in software development is tracking changes in different platforms, but with ServiceNow DevOps acting as a single way to track and deploy changes, this problem is easily solved.

With its user-friendly interface, good searching capabilities, custom report creation options, and personalized dashboards for each user, ServiceNow DevOps ensures an enjoyable experience throughout the development process. It excels in managing various aspects such as problems, incidents, changes, work assignments, and approvals. Not limited to development teams, ServiceNow is also extensively utilized for general IT requests, onboarding and offboarding team members, and managing hardware and software requests in one centralized platform.

Furthermore, ServiceNow DevOps handles the management of IT production support tickets, facilitates communication between different IT functions, and enables change requests for promoting development changes. The comprehensive data collection across lifecycle activities provides a clear picture of end-to-end processes. Thanks to this rich information, effective planning and execution of operations become possible. In conclusion, ServiceNow DevOps offers a versatile range of use cases, making it a valuable tool for organizations seeking to streamline their development and operations processes.

Another key use case of ServiceNow DevOps is its ability to help teams track the progress of multiple stage projects and manage supply management. By providing a centralized platform, teams can easily collaborate and stay organized, ensuring that projects stay on track and are delivered on time. Additionally, ServiceNow DevOps solves the challenge of tracking changes in different platforms by offering a single way to track and deploy changes, eliminating the need for manual tracking and reducing the risk of errors.

ServiceNow DevOps is known for its user-friendly interface and robust features. Users appreciate its good searching capabilities, which allow them to quickly find the information they need. The ability to create custom reports and personalized dashboards for each user provides a tailored experience, enabling teams to access the data and insights that are most relevant to them.

The tool's versatility extends beyond software development, as it is widely used for managing general IT requests, such as onboarding and offboarding team members, and handling hardware and software requests in one centralized place. It also serves as a ticketing tool and a knowledge management tool, making it easy for users to resolve issues efficiently.

Furthermore, ServiceNow DevOps helps organizations in effectively managing problems, incidents, changes, work assignments, and approvals. For IT departments, it handles IT production support tickets and facilitates communication between different IT functions. The platform also allows for change requests to promote development changes seamlessly.

By collecting data across lifecycle activities, ServiceNow DevOps provides a comprehensive view of end-to-end processes. This enables effective planning and execution of operations while ensuring that all stakeholders have visibility into each step of the development process. With these powerful features, ServiceNow DevOps becomes an invaluable asset in driving collaboration, efficiency, and productivity across an organization's development and operations teams.

Straightforward and easy-to-use dashboard: Several users have found the ServiceNow DevOps dashboard to be straightforward and easy-to-use for data analysis and monitoring. This user-friendly interface allows them to navigate through the platform effortlessly, enhancing their overall experience.

Automation capabilities: Many reviewers appreciate the automation capabilities of ServiceNow DevOps, such as continuous integration, continuous delivery, and automated deployments. These automation features not only speed up procedures but also reduce errors, leading to more efficient software development and operation processes.

Effective collaboration between teams: Users have mentioned that ServiceNow provides a comprehensive platform that integrates various tools and processes, facilitating collaboration between development and operations teams. By breaking down silos and promoting cross-functional communication, ServiceNow fosters a culture of collaboration which enhances productivity and efficiency in project management.

High Price: Some users have expressed concern over the price of ServiceNow DevOps, stating that it is too high and may not be affordable for all organizations. They feel that the cost of the software is prohibitive, particularly for smaller businesses with limited budgets.

Customer Support Issues: Users have raised concerns about the customer support service provided by ServiceNow. They believe there is room for improvement in terms of response time and problem resolution. Some customers have experienced delays in getting assistance or felt that their issues were not adequately resolved, leading to frustration.

Steep Learning Curve: The complexity of ServiceNow DevOps has been mentioned as a challenge, especially for new users. Several reviewers have found that there is a steep learning curve associated with understanding and effectively utilizing this software solution. It requires extensive knowledge and understanding to navigate its features successfully, which can be overwhelming for individuals without prior experience or technical expertise.

(1-5 of 5)

ServiceNow DevOps

Rating: 10 out of 10
April 26, 2022
SJ
Vetted Review
Verified User
ServiceNow DevOps
1 year of experience
We use ServiceNow DevOps as a ticketing system and a repository for all the company's knowledge base.
  • Knowledge base is central to all internal and external.
  • Easy to add articles to the KB.
  • The ticketing system is central to all internal and external.
  • The ticketing system is easy to use.
  • The ticketing system makes it easy to ticketing data for analysis.
Cons
  • Consider images for help articles in storage. This is discouraged because of space.
It is well suited for our organization because we are moving to self-service internally and externally. ServiceNow DevOps provides a central place for our internal and external clients as a KB or repository of information. It acts in the same way for ticketing. We can also segment our users since some of them have different regulations with which they operate. It is convenient and easy to upload articles and make them immediately available to users.
  • The KB.
  • Ticketing
  • ROI
  • Increased the NPR score.
  • Central locale for information and troubleshooting.

ServiceNow DevOps: A great tool for IT management services.

Rating: 9 out of 10
July 02, 2022
Vetted Review
Verified User
ServiceNow DevOps
1 year of experience
ServiceNow DevOps is an IT service management tool. It has good searching capabilities, it lets us create custom reports. It is a very user-friendly tool to be used in IT offices. It provides a dashboard for each user. ServiceNow DevOps in our sector especially manages problems, incidents, changes, etc. is excellent for assigning works and getting approvals, it is flexible in creating tickets, it does not require a lot of information, and it gives an alert very quickly when a ticket is created.IT also helps in organizing changes and understanding impacts. It has become very easy to search for any information with ServiceNow DevOps. It is also good for keeping a record of activities going on. We can manage all tasks at once using this very tool. Overall it's a great tool.
  • It helps us create tickets with no efforts, and that too very quickly.
  • It keeps a track of all the activities.
  • We can manage all tasks in a single platform using ServiceNow DevOps.
  • it does incident management, change management .
  • It has a simple and dashboard for every user.
Cons
  • It runs a little slow Sometimes.
  • I face a bit of issues in searching tickets.
  • Initial setup requires time.
ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
  • Incident management.
  • Tracking activities.
  • Creating tickets.
  • It has made easy to keep record of all work.
  • It has consumed less time for creating tickets.
  • It has done change management and incident management.
ServiceNow DevOps is easier to use and understand, and we can manage everything in comparatively less amount of time. It's very user-friendly. Tracking activities and ticket creation is a lot better in ServiceNow DevOps

Service now Devops review

Rating: 10 out of 10
April 26, 2022
Vetted Review
Verified User
ServiceNow DevOps
1 year of experience
DevOps application collects data across lifecycle activities so that any team can have a clear picture about end-to-end processes like planning, developing, building, deploying, and operating in a safer environment. Since we were segregating all the network based on users and multiple teams had to be involved in getting up to speed hence the service now DevOps tool helped us to plan and execute all the operations effectively. The application can also automatically create tickets for our support Teams to work on it.
  • Plan develop, build, test, deploy and operate any applications in a safer environment.
  • Evaluating and monitoring improvements
  • Connects with third party and existing applications
Cons
  • None
Well suited to plan and apply any applications using the DevOps technology. The application keeps track of all the different stages of an application built and provides adequate support.
  • Automatically monitor and improving recommendations
  • Automatic creation of tickets
  • N/A

A clean and clear way to handle IT issues

Rating: 7 out of 10
April 26, 2022
Vetted Review
Verified User
ServiceNow DevOps
1 year of experience
ServiceNow is used by our business to handle general IT requests or issues, such as printing issues, software updates, or access problems. It's used as well as help with onboarding and off-boarding the team members and their assigned equipment. It's a helpful place to keep all requests of hardware and software in one easy space.
  • Ease of navigation.
  • Space to add a good level of detail.
Cons
  • No drop-down option is available to click when requesting specific software or hardware.
ServiceNow DevOps has been useful when handling onboarding processes as it has allowed me to track each request easily and reference it to our IT team when appropriate. It's an easy-to-navigate service tool that has a no-frills look to it and does exactly what our team needs it to do. The form that needs to be filled out on the ServiceNow DevOps page when onboarding a person is very self-explanatory which makes it a speedy process, but it has led to a small amount of user error (wrong supervisor assigned) which may have been a human error and not the system.
  • Provides a great framework for requests.
  • Keeps requestor up to date.
  • Cohesive and efficient communication.
I think both pieces of software have their positives and negatives. In some ways I preferred ATOS as it had a lot more complex options for selecting what you were looking for, however, I found it more difficult to navigate. ServiceNow DevOps has felt a lot cleaner to move around in my experience and has all the options I need.

Honest Review of ServiceNow (as a ticketing system)

Rating: 9 out of 10
April 26, 2022
Vetted Review
Verified User
ServiceNow DevOps
7 years of experience
ServiceNow DevOps is used to open tickets related to IT Production support. Also, generic tickets to handle requests between different IT functions (i.e. between Networking and Engineering). Change requests to promote development changes from Non Production to Production environments were also handled with ServiceNow DevOps. I was able to submit all kinds of tickets within the software and also approve certain tickets that were specifically directed to my IT team
  • Change Requests tickets
  • Production support tickets
  • Tickets among different business units or within IT functions to request work to be done
Cons
  • I'd like to see more interaction with email. Once a ticket is closed I'd like to have an email come to me automatically and just be able to click on something to effectively close the ticket in ServiceNow DevOps after providing closing details
  • I'd like in certain exceptions to be able to open tickets with time in past.
When it comes to tickets, I can't think of a scenario where ServiceNow DevOps is not well suited. We recently purchased an agile software to handle work tickets from there but not sure if ServiceNow could effectively monitor/track tickets adapted to Agile methodology.
  • Ticketing system
  • Change Control scheduling
  • email integration
  • It increased coordination between teams when handling Production support tickets
  • It increased the speed to react and handle Production support tickets
As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
OpsGenie, Atlassian JIRA Align (formerly AgileCraft), Aprimo, Microsoft SharePoint
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