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ServiceNow DevOps

Score8.6 out of 10

21 Reviews and Ratings

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What is ServiceNow DevOps?

ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.

Categories & Use Cases

Reviews

What users are saying about ServiceNow DevOps.
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ServiceNow DevOps

Incentivized
Sonya Jackson
Sr LxD in Human Resources at PSCU (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use ServiceNow DevOps as a ticketing system and a repository for all the company's knowledge base.

Pros

  • Knowledge base is central to all internal and external.
  • Easy to add articles to the KB.
  • The ticketing system is central to all internal and external.
  • The ticketing system is easy to use.
  • The ticketing system makes it easy to ticketing data for analysis.

Cons

  • Consider images for help articles in storage. This is discouraged because of space.

Most Important Features

  • The KB.
  • Ticketing

Return on Investment

  • ROI
  • Increased the NPR score.
  • Central locale for information and troubleshooting.

Other Software Used

Snagit, Articulate 360, SumTotal Talent Development

ServiceNow DevOps: A great tool for IT management services.

Incentivized
Verified User
Employee in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

ServiceNow DevOps is an IT service management tool. It has good searching capabilities, it lets us create custom reports. It is a very user-friendly tool to be used in IT offices. It provides a dashboard for each user. ServiceNow DevOps in our sector especially manages problems, incidents, changes, etc. is excellent for assigning works and getting approvals, it is flexible in creating tickets, it does not require a lot of information, and it gives an alert very quickly when a ticket is created.IT also helps in organizing changes and understanding impacts. It has become very easy to search for any information with ServiceNow DevOps. It is also good for keeping a record of activities going on. We can manage all tasks at once using this very tool. Overall it's a great tool.

Pros

  • It helps us create tickets with no efforts, and that too very quickly.
  • It keeps a track of all the activities.
  • We can manage all tasks in a single platform using ServiceNow DevOps.
  • it does incident management, change management .
  • It has a simple and dashboard for every user.

Cons

  • It runs a little slow Sometimes.
  • I face a bit of issues in searching tickets.
  • Initial setup requires time.

Most Important Features

  • Incident management.
  • Tracking activities.
  • Creating tickets.

Return on Investment

  • It has made easy to keep record of all work.
  • It has consumed less time for creating tickets.
  • It has done change management and incident management.

Alternatives Considered

Microsoft SQL Server

Other Software Used

Microsoft SQL Server

Service now Devops review

Incentivized
Verified User
Team Lead in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

DevOps application collects data across lifecycle activities so that any team can have a clear picture about end-to-end processes like planning, developing, building, deploying, and operating in a safer environment. Since we were segregating all the network based on users and multiple teams had to be involved in getting up to speed hence the service now DevOps tool helped us to plan and execute all the operations effectively. The application can also automatically create tickets for our support Teams to work on it.

Pros

  • Plan develop, build, test, deploy and operate any applications in a safer environment.
  • Evaluating and monitoring improvements
  • Connects with third party and existing applications

Cons

  • None

Most Important Features

  • Automatically monitor and improving recommendations
  • Automatic creation of tickets

Return on Investment

  • N/A

A clean and clear way to handle IT issues

Incentivized
Verified User
Administrative Assistant (51-200 employees employees)

Use Cases and Deployment Scope

ServiceNow is used by our business to handle general IT requests or issues, such as printing issues, software updates, or access problems. It's used as well as help with onboarding and off-boarding the team members and their assigned equipment. It's a helpful place to keep all requests of hardware and software in one easy space.

Pros

  • Ease of navigation.
  • Space to add a good level of detail.

Cons

  • No drop-down option is available to click when requesting specific software or hardware.

Most Important Features

  • Provides a great framework for requests.
  • Keeps requestor up to date.

Return on Investment

  • Cohesive and efficient communication.

Alternatives Considered

Atos Service Desk Outsourcing

Other Software Used

monday.com, LastPass for Business

Honest Review of ServiceNow (as a ticketing system)

Incentivized
Verified User
Engineer in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

ServiceNow DevOps is used to open tickets related to IT Production support. Also, generic tickets to handle requests between different IT functions (i.e. between Networking and Engineering). Change requests to promote development changes from Non Production to Production environments were also handled with ServiceNow DevOps. I was able to submit all kinds of tickets within the software and also approve certain tickets that were specifically directed to my IT team

Pros

  • Change Requests tickets
  • Production support tickets
  • Tickets among different business units or within IT functions to request work to be done

Cons

  • I'd like to see more interaction with email. Once a ticket is closed I'd like to have an email come to me automatically and just be able to click on something to effectively close the ticket in ServiceNow DevOps after providing closing details
  • I'd like in certain exceptions to be able to open tickets with time in past.

Most Important Features

  • Ticketing system
  • Change Control scheduling
  • email integration

Return on Investment

  • It increased coordination between teams when handling Production support tickets
  • It increased the speed to react and handle Production support tickets

Alternatives Considered

OpsGenie and Atlassian Jira Align (formerly AgileCraft)

Other Software Used

OpsGenie, Atlassian Jira Align (formerly AgileCraft), Aprimo, Microsoft SharePoint