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The field service challenge
Meanwhile, management has little insight into field service performance and how to improve productivity. The result is a poor customer or employee experience, potential negative impact on customer loyalty and company revenue, and an inefficient use of time for customers and workers.
The ServiceNow solutionServiceNow® Field Service Management helps manage location-based work efficiently and is designed to work seamlessly with ServiceNow® Customer Service Management and ServiceNow® IT Service Management to connect customer service and the help desk with field service processes, or it can be used stand-alone.
With Field Service Management the user can:
- Complete work the first time by scheduling the most qualified worker for the task.
- Manual or automated scheduling considers their skills, location, parts on hand, and availability.
- Fix problems before your customers know they have them with preventive maintenance and asset management.
- Improve mobile worker efficiency to meet service level agreements with a native mobile app for iOS or Android with work order information, directions, parts locations, knowledge base articles, and safety checklists.