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https://dudodiprj2sv7.cloudfront.net/product-logos/Wm/IR/OG8U8XKLHZIV.pngService...that really works... Now (for $$$, of course).This is a tool that's being used by the entire company. It has helped the entire company understand and have knowledge about incidents, problems, as well as other stuff that is happening in the different areas of the company. All in a single web interface, easy to use and for all users.,Integrate teams of your company. Ticket information is spread quickly Web interface is quick and has all the information needed. You define it You have free and paid user options.,You need to have a ServiceNow partner to work with you The free option for users doesn't require payment, but depends on the partners.,9,Everyone knows what's happening. No excuses. Quick to connect people, to vote for a change to be applied, for example. Lots of information in the technician interface.,,JIRA Software, Bitbucket, Site24x7ServiceNow GRCServiceNow was already a product being used by my company. Within Information Security, we had a need for a GRC platform. It came to our attention ServiceNow offered this. Out of the box there was very little that could be leveraged to support a robust GRC platform. However, all the functionality was there to be used after extensive configuration, etc. Some custom code was required although we tried to limit wherever possible. After approximately 8 - 10 months of designing and developing our requirements into the tool, we had a program that could be supported by a GRC tool, that was largely built in a way that would fit our needs and current processes. The only cost was the additional license. The only frustration that comes from choosing ServiceNow, is that it took several months to get what other GRC tools (e.g. Modulo, MetricStream, etc) offer out of the box. However, that comes at a much higher cost. I would recommend ServiceNow Governance, Risk and Compliance (GRC) to anyone already using ServiceNow for Service Management and has a limited security budget. The other benefit is the integration with an existing CMDB or asset inventory where ServiceNow is the record of reference.,ServiceNow GRC is easily configurable. It does not require an extremely large team to support a decent size company. While out of the box it does not deliver functionality offered by other GRC competitors, it can easily be designed. And by giving you the ability to design, you can make it fit your program with relative ease. Cost benefit if ServiceNow is already leveraged within the environment. Deploying GRC capabilities comes at the cost of extra licenses.,Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes. Easier way to implement workflow. Offering better metrics without buying add-on tools.,9,It provided a polished look on our risk program that Excel and PPT could not provide. Made it much easier to manage hundreds of risks at any given time. Provided clear view of ownership of risks with risk impact, etc.,
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ServiceNow Governance, Risk, and Compliance
23 Ratings
Score 7.3 out of 101
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ServiceNow Governance, Risk, and Compliance Reviews

ServiceNow Governance, Risk, and Compliance
23 Ratings
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Score 7.3 out of 101
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Germano da Cunha Diogo Saffier profile photo
August 21, 2018

ServiceNow Governance, Risk, and Compliance Review: "Service...that really works... Now (for $$$, of course)."

Score 9 out of 10
Vetted Review
Verified User
Review Source
This is a tool that's being used by the entire company. It has helped the entire company understand and have knowledge about incidents, problems, as well as other stuff that is happening in the different areas of the company. All in a single web interface, easy to use and for all users.
  • Integrate teams of your company. Ticket information is spread quickly
  • Web interface is quick and has all the information needed. You define it
  • You have free and paid user options.
  • You need to have a ServiceNow partner to work with you
  • The free option for users doesn't require payment, but depends on the partners.
Well suited for companies that already know the benefits of joining different areas in a single view. If you have this knowledge, you'll benefit as quickly as you want. But, if you don't have experience with this, I do recommend that you begin with a smaller tool, then integrate the areas, and after that, you could decide if ServiceNow is the right tool for you.
Read Germano da Cunha Diogo Saffier's full review
Nick Bettes, CRISC, MBA profile photo
February 23, 2016

ServiceNow Governance, Risk, and Compliance Review: "ServiceNow GRC"

Score 9 out of 10
Vetted Review
Verified User
Review Source
ServiceNow was already a product being used by my company. Within Information Security, we had a need for a GRC platform. It came to our attention ServiceNow offered this. Out of the box there was very little that could be leveraged to support a robust GRC platform. However, all the functionality was there to be used after extensive configuration, etc. Some custom code was required although we tried to limit wherever possible. After approximately 8 - 10 months of designing and developing our requirements into the tool, we had a program that could be supported by a GRC tool, that was largely built in a way that would fit our needs and current processes. The only cost was the additional license. The only frustration that comes from choosing ServiceNow, is that it took several months to get what other GRC tools (e.g. Modulo, MetricStream, etc) offer out of the box. However, that comes at a much higher cost. I would recommend ServiceNow Governance, Risk and Compliance (GRC) to anyone already using ServiceNow for Service Management and has a limited security budget. The other benefit is the integration with an existing CMDB or asset inventory where ServiceNow is the record of reference.
  • ServiceNow GRC is easily configurable. It does not require an extremely large team to support a decent size company.
  • While out of the box it does not deliver functionality offered by other GRC competitors, it can easily be designed. And by giving you the ability to design, you can make it fit your program with relative ease.
  • Cost benefit if ServiceNow is already leveraged within the environment. Deploying GRC capabilities comes at the cost of extra licenses.
  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
It is well suited when you already have ServiceNow installed in the environment. You can benefit from a budgetary perspective as there's no need to buy another tool that requires support, cost, etc. You can also benefit as there is easy integration with your asset library if you leverage for your CMDB, etc.

It is less appropriate if there are adequate resources (people and money) and you want to quickly hit the ground running with a more enhanced, robust GRC platform. Other products would require less development as industry processes are delivered out of the box for systems that are truly GRC tools.
Read Nick Bettes, CRISC, MBA's full review

ServiceNow Governance, Risk, and Compliance Scorecard Summary

Feature Scorecard Summary

Common repository of GRC items (1)
10
Risk management (1)
6
Integration with Corporate Performance Management (CPM) systems (1)
7
GRC policy management (1)
8
Incident management (1)
9

About ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance provides the tools businesses use to proactively manage risk by measuring, testing and auditing internal processes. This solution helps business users ensure compliance to regulations, policies, standards and frameworks.

ServiceNow Governance, Risk, and Compliance Technical Details

Operating Systems: Unspecified
Mobile Application:No