ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance

About TrustRadius Scoring
Score 8.6 out of 100
ServiceNow Governance, Risk, and Compliance

Overview

Recent Reviews

Service now GRC review

8 out of 10
September 19, 2020
Being used in one of our departments to manage the GRC needs related to incident management of IT and non-IT applications and devices. SN …
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Great software for GRC

5 out of 10
September 17, 2020
As our company looked to assess and document our Internal Controls Environment and management, we looked to ServiceNow and other vendors …
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Popular Features

View all 5 features
  • Risk management (6)
    7.4
    74%
  • Common repository of GRC items (6)
    7.2
    72%
  • GRC policy management (6)
    6.7
    67%
  • Integration with Corporate Performance Management (CPM) systems (6)
    6.4
    64%

Reviewer Pros & Cons

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Pricing

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What is ServiceNow Governance, Risk, and Compliance?

ServiceNow Governance, Risk, and Compliance provides the tools businesses use to proactively manage risk by measuring, testing and auditing internal processes. This solution helps business users ensure compliance to regulations, policies, standards and frameworks. It is available via the Standard,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

Governance, Risk & Compliance

7.1
71%

Product Details

What is ServiceNow Governance, Risk, and Compliance?

ServiceNow Governance, Risk, and Compliance provides the tools businesses use to proactively manage risk by measuring, testing and auditing internal processes. This solution helps business users ensure compliance to regulations, policies, standards and frameworks. It is available via the Standard, Professional, and Enterprise editions, the latter two supporting GRC and internal auditing processes.

ServiceNow Governance, Risk, and Compliance Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ServiceNow Governance, Risk, and Compliance provides the tools businesses use to proactively manage risk by measuring, testing and auditing internal processes. This solution helps business users ensure compliance to regulations, policies, standards and frameworks. It is available via the Standard, Professional, and Enterprise editions, the latter two supporting GRC and internal auditing processes.

Reviewers rate Incident management highest, with a score of 7.7.

The most common users of ServiceNow Governance, Risk, and Compliance are from Enterprises (1,001+ employees) and the Unknown industry.

Comparisons

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Reviews and Ratings

 (41)

Ratings

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Sawan Joshi - CISSP CISM CIPPE TOGAF | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Finding a good GRC or governance and risk tool to track and monitor continuous improvement is difficult especially when you are managing an ISMS or other management system that needs to meet ISO compliance. ServiceNow manages to support workflows and gives good dashboards which is exactly what was needed when I worked with the platform.
September 19, 2020

Service now GRC review

Score 8 out of 10
Vetted Review
Verified User
Review Source
Being used in one of our departments to manage the GRC needs related to incident management of IT and non-IT applications and devices. SN BCM is being used to automate and manage the disaster recovery planning for critical IT applications serving the healthcare needs. This helped us lower the administration cost and also ensure the consistent uptime of applications helping us deliver patient care. Also, bringing everything in one place and automating helped us maintain a single source of truth to be leveraged across other enterprise applications.
September 18, 2020

Great but could be better

Rajat Wadhwani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
ServiceNow Governance, Risk, and Compliance is our central request management system along with tools to generate value out of the data. It helps to keep track of requests within a huge organization and has options to archive them. Dashboards are very intuitive in nature and add value.
September 17, 2020

Great software for GRC

Score 5 out of 10
Vetted Review
Verified User
Review Source
As our company looked to assess and document our Internal Controls Environment and management, we looked to ServiceNow and other vendors to provide us with a framework/baseline starting point. We carefully compared features/capabilities of ServiceNow, Metric Stream, Modulo, and others and really benefited from the software demos offered by each company. We chose ServiceNow because of our already positive experience with their IT helpdesk software (was already used in our company) and how intuitively the GRC software appeared to operate. We understood that some customization was necessary, but felt it would more easily be adapted to our business versus the other options. Our experience, so far, has been positive; however, we feel we are still in the configuration/expansion phase. The challenges we are still overcoming are in our understanding of GRC attributes of our Oracle EBS R12 system, Active Directory access controls, and change control over these and other IT systems.

Our experience has been positive, and we appreciate the level of reporting and insight we gained by selecting a software like ServiceNow GRC instead of trying to handle this ourselves with documents and spreadsheets. As with most implementations, the costs occur up front, but we do expect an ROI in the next few years as we establish processes of administration, assessment, and remediation.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I was on the team that implemented this at my former company and we are implementing this at my current company. On the security and risk teams, it is an absolute must to have a simple, repeatable way of mapping, tracking, and resolving security and risk issues. This is extremely valuable for us when we have our audits and need to provide evidence that we are adhering to what we say we do. ServiceNow GRC is very scalable and customizable which helped us meet both industry-standards and internal classification requirements in our organization.
Score 9 out of 10
Vetted Review
Verified User
Review Source
This is a tool that's being used by the entire company. It has helped the entire company understand and have knowledge about incidents, problems, as well as other stuff that is happening in the different areas of the company. All in a single web interface, easy to use and for all users.
February 23, 2016

ServiceNow GRC

Nick Bettes, CRISC, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
ServiceNow was already a product being used by my company. Within Information Security, we had a need for a GRC platform. It came to our attention ServiceNow offered this. Out of the box there was very little that could be leveraged to support a robust GRC platform. However, all the functionality was there to be used after extensive configuration, etc. Some custom code was required although we tried to limit wherever possible. After approximately 8 - 10 months of designing and developing our requirements into the tool, we had a program that could be supported by a GRC tool, that was largely built in a way that would fit our needs and current processes. The only cost was the additional license. The only frustration that comes from choosing ServiceNow, is that it took several months to get what other GRC tools (e.g. Modulo, MetricStream, etc) offer out of the box. However, that comes at a much higher cost. I would recommend ServiceNow Governance, Risk and Compliance (GRC) to anyone already using ServiceNow for Service Management and has a limited security budget. The other benefit is the integration with an existing CMDB or asset inventory where ServiceNow is the record of reference.