Name: ServiceNow HR Service Delivery
Rating: 8.5 (22 reviews)
Author: ServiceNow

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Interactive Application Security Testing (IAST)

Service Mesh

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Management

Streaming Analytics

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Storage

Data Integration

Data Lakehouse

Data Mapping

Database Load Balancing

Database Performance Monitoring

Debugging

Edge Computing

Ethernet Switches

Event Monitoring

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

Internet Security

Managed Detection and Response (MDR)

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Packet Analyzer

SQL Server Performance Monitoring

Storage Management

Tape Storage

Threat Intelligence

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Management

Survey & Forms Building

Video

Video Collaboration

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Application Security

Microsegmentation

Security

3D Modeling

Animation

Computer-Aided Design (CAD)

Municipal

Vertical-Specific

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Users have made several recommendations for ServiceNow based on their experiences. The three most common recommendations are:

1. Get expert assistance: Many users recommend seeking the help of a ServiceNow expert during the setup process. They believe that having someone knowledgeable about the platform can greatly streamline the implementation and ensure that all necessary modules are purchased. 

2. Clarify requirements: Users suggest clearly defining the specific needs and requirements of the business before implementing ServiceNow. By doing so, companies can better tailor the system to meet their unique workflow and operational demands.

3. Invest in training: It is widely recommended to invest time and resources in learning ServiceNow, including scripting and taking available training courses. Users emphasize that by gaining a thorough understanding of the tool, businesses can fully leverage its capabilities and optimize their operations.

Overall, users find ServiceNow to be a valuable solution, especially for businesses with 100 employees or more. While it may take some time to learn, once mastered, it becomes a powerful tool that simplifies access to services, integrates across all units of a company, and keeps up with employees' day-to-day needs. However, users caution that implementing ServiceNow may require resolving initial issues and having a knowledgeable team administering the tool within the company.

No Free Trial or Freemium Model: Some users have mentioned that they were disappointed by the lack of a free trial or freemium model for the software, making it difficult to evaluate its suitability before making a purchase.

Slow Performance and System Issues: A few users have experienced slow performance and encountered system issues, particularly during upgrades. This has led to frustration and interruptions in their workflow.

Lack of Clarity on Ticket Closure Requirements: There have been complaints from several users about the lack of clarity regarding ticket closure requirements. Specifically, some reviewers felt that there was a need for more specific category details to be provided when closing tickets, causing confusion and inefficiency in the resolution process.

User-Friendly Interface: Users have found the user interface of ServiceNow to be intuitive and user-friendly, allowing for easy navigation and task completion. Some users mentioned that the interface is well-designed and visually appealing, making it a pleasant experience to use. The ease of navigating through different modules and features has been praised by multiple reviewers.

Effective Search Functionality: The AI search feature in ServiceNow has been widely praised for its fluidity and effectiveness in providing accurate and relevant search results. Several users have mentioned that the search feature helps them quickly find the information they need without having to navigate through multiple menus or pages. The accuracy of the search results has also been commended by reviewers.

Customization Options: Users appreciate the availability of various modules and features in ServiceNow, which make it easier for them to develop custom applications and tailor the system to their specific needs. Some reviewers mentioned that they were able to customize ServiceNow according to their ad-hoc requirements, enabling them to adapt the system as per their business processes. This flexibility in customization has been highly valued by multiple users.

ServiceNow HR Service Delivery is a powerful tool that has been praised by users and reviewers for its ability to streamline processes and improve efficiency in organizations. Users have found that the tool allows them to prioritize and solve tickets based on their opening time, ensuring timely resolution of issues. This feature has been particularly useful in managing employee lifecycle events and automating advanced incident response. Reviewers have mentioned that ServiceNow HR Service Delivery serves as the backbone of the organization, revolutionizing workflows and enhancing productivity in complex business environments.

One of the key benefits of this tool is its ability to simplify case management and facilitate the assignment of cases to consultants, making the process quick and easy. It also offers out-of-the-box features that can replace the entire HR custom application, reducing development time for HR portals. Users have reported significant time and effort savings in case management, especially in handling employee lifecycle management. 

Another important use case for ServiceNow HR Service Delivery is its ability to enable easy communication and resolution of cases from employees in different countries, ensuring timely and effective solutions. It provides a comprehensive solution for testing, implementation, and additional information management. The dedicated Employee Service Center portal consolidates all requests, eliminating the need for separate follow-ups. 

Furthermore, the tool improves communication and resolves delays in meeting SLAs by allowing direct contact and escalation of issues. It simplifies tracking of requests and eliminates constant follow-up with HR. The documentation capabilities of ServiceNow HR Service Delivery enhance overall organizational efficiency by enabling security issue documentation, patching, and HR process management.

In addition to these features, ServiceNow HR Service Delivery creates a centralized destination for employees by integrating various in-house software systems and improving accessibility. It enables efficient knowledge search for end-users, assists helpdesk in providing support, and centralizes case history globally. By providing a helpful tool for issue resolution without direct communication, it helps maintain efficiency and avoid interruptions.

Moreover, the tool streamlines the process of requesting mobile devices, software, and computers for large organizations. It provides a single access point for efficient and personalized HR services across the enterprise. The specific and restrictive fields ensure accurate and standardized data entry, while seamless integration with other systems through APIs allows for seamless consolidation of processes.

Overall, ServiceNow HR Service Delivery has proven to be a valuable tool for managing various aspects of HR and IT processes in organizations. It enhances productivity, efficiency, and communication while streamlining operations, improving problem-solving, and providing a centralized platform for tracking and managing requests, incidents, and issues. The product's usefulness extends beyond HR and IT departments, improving overall organizational efficiency by providing a centralized tool for problem management and new requests. It simplifies the recruitment process, assists in asset and service management, and reduces the number of cases through knowledge articles. It also provides visibility into current job opportunities within the company and automates onboarding processes.

ServiceNow HR Service Delivery contains a full HRSD suite of applications, supporting HR case management, HR document retention, enterprise onboarding and transition support, and also employee self-service with intelligence agent.

Zoho People is an efficient Human Resources Management System that automates daily tasks. It also offers Performance Management and Learning Management resources.

Essential HR

Professional

Premium

People Plus

Zoho People

Onboarding

WorkBright

ServiceNow HR Service Delivery

HR Service Delivery software provides a centralized, secure environment where employees, managers and HR professionals can access information regarding on-boarding, compensation, and corporate information and policies.

HR Service Delivery

Likelihood to Recommend

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: <a href="https://www.servicenow.com/" rel="">www.servicenow.com</a>.

ServiceNow

Técnico de Prevenção a Fraude

ServiceNow HR Service Delivery 2021-12-23 05:17:27

Fraud Prevention

ServiceNow HR Service Delivery 2021-12-31 05:43:12

ServiceNow HR Service Delivery 2021-11-22 03:26:31

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Loading time

Little slow

Stops working

User interface

Learning curve

Overall performance

Low cost

Service management

Ease of customization

Customer service

Individual tasks

Fast support

Employee engagement

Engagement programs

Home

HR Service Delivery Software

ServiceNow HR is used in the organization to solve a big problem, allow us to solve IT problems much more quickly and easily. Opening tickets for troubleshooting just got a lot easier. Of course, this is just one of the most important points. Outside it helps to replace unstructured work patterns in business processes with smarter workflows.

Better support for your customers at a low cost
On-demand IT service management;
Low configuration requirement for fast execution.
Ease of customization;

Loading time can sometimes be a little slow
The tool stops working if we do not use it for a long time inside the login, it ends up falling due to inactivity.
I believe search filtering can be better

Customer support
IT Service Request Management
Real-time analytics and reporting

Practicality of solving critical problems quickly and quickly
The cost is low and the service is excellent, so the ROI ends up feeling great.
It is practical to be able to create reports

ServiceNow HR was integrated with the aim of streamlining IT problem-solving processes with more practicality. We manage to create a call very quickly when any machine or equipment has a problem. So, the team gets into action quickly.

Open IT tickets in a practical way.
Customer service with fast support.
Low cost.

The tool is sometimes slow.
I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
Add more languages ​​to the tool.

Fast customer service.
Practical real-time analysis and reporting.

Low cost and excellent quality.
Practicality in solving important problems that need quick resolution.

I was using ServiceNow HR Service Delivery as [a] best-practices approach for automating and standardizing HR processes within a legal firm. Through this tool, we were able to provide engaging HR services to employees. It was good because the tool eliminated many of the manual tasks performed by HR representatives, helping us to focus on more important tasks.

Give up the routine transactional tasks
Develop employee engagement programs
Save time every day

Learning curve
Add more languages
Improve auto cleanup and defragmentation (overall performance)

Access point for employees to access HR services
Eliminates inefficient manual HR workflows and processes
Hours saved daily by automating onboarding activities

It frees your time and makes you more productive every day
It enables you to rapidly find and eliminate all the unnecessary things
It permits you to analyze more robust collections of info

ServiceNow HR Service Delivery

Overview

What is ServiceNow HR Service Delivery?