ServiceNow HR Service Delivery

ServiceNow HR Service Delivery

Score 8.7 out of 10
ServiceNow HR Service Delivery

Overview

What is ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery contains a full HRSD suite of applications, supporting HR case management, HR document retention, enterprise onboarding and transition support, and also employee self-service with intelligence agent.
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Recent Reviews

Saves your time

7 out of 10
November 22, 2021
I was using ServiceNow HR Service Delivery as [a] best-practices approach for automating and standardizing HR processes within a legal …
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Pricing

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What is ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery contains a full HRSD suite of applications, supporting HR case management, HR document retention, enterprise onboarding and transition support, and also employee self-service with intelligence agent.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery contains a full HRSD suite of applications, supporting HR case management, HR document retention, enterprise onboarding and transition support, and also employee self-service with intelligence agent.

ServiceNow HR Service Delivery Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (13)

Reviews

(1-3 of 3)
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Score 10 out of 10
Vetted Review
Verified User
ServiceNow HR was integrated with the aim of streamlining IT problem-solving processes with more practicality. We manage to create a call very quickly when any machine or equipment has a problem. So, the team gets into action quickly.
  • Open IT tickets in a practical way.
  • Customer service with fast support.
  • Low cost.
  • The tool is sometimes slow.
  • I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
  • Add more languages ​​to the tool.
I really like the layout and organization of each item, but some features are complex, there is a great need to have tutorials and areas to teach some people with usability difficulties. Like a page within the tool itself with explanations on how to use each of the features.
  • Fast customer service.
  • Practical real-time analysis and reporting.
  • Low cost and excellent quality.
  • Practicality in solving important problems that need quick resolution.
Gustavo Alves | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
ServiceNow HR is used in the organization to solve a big problem, allow us to solve IT problems much more quickly and easily. Opening tickets for troubleshooting just got a lot easier. Of course, this is just one of the most important points. Outside it helps to replace unstructured work patterns in business processes with smarter workflows.
  • Better support for your customers at a low cost
  • On-demand IT service management;
  • Low configuration requirement for fast execution.
  • Ease of customization;
  • Loading time can sometimes be a little slow
  • The tool stops working if we do not use it for a long time inside the login, it ends up falling due to inactivity.
  • I believe search filtering can be better
The service request management function is excellent, but the system misses a bit in the UI (user interface) issue, which ends up being somewhat complex. So I believe there could be a tab on the platform with video tutorials to help with the experience, I don't know if it has, and if it does, it could have easier access so that all users know what it has and how to see it.
  • Customer support
  • IT Service Request Management
  • Real-time analytics and reporting
  • Practicality of solving critical problems quickly and quickly
  • The cost is low and the service is excellent, so the ROI ends up feeling great.
  • It is practical to be able to create reports
November 22, 2021

Saves your time

Score 7 out of 10
Vetted Review
Verified User
I was using ServiceNow HR Service Delivery as [a] best-practices approach for automating and standardizing HR processes within a legal firm. Through this tool, we were able to provide engaging HR services to employees. It was good because the tool eliminated many of the manual tasks performed by HR representatives, helping us to focus on more important tasks.
  • Give up the routine transactional tasks
  • Develop employee engagement programs
  • Save time every day
  • Learning curve
  • Add more languages
  • Improve auto cleanup and defragmentation (overall performance)
The tool is so good when you need to save time, avoiding routine mistakes. In fact, it can easily automate [repetitive things], helping you [work] faster and [maximize] your time spent on a certain job to concentrate on approach and other bigger range of HR jobs. Basically, the best scenario: you could utilize the tool automation to help you perform better, naturally, and faster.
  • Access point for employees to access HR services
  • Eliminates inefficient manual HR workflows and processes
  • Hours saved daily by automating onboarding activities
  • It frees your time and makes you more productive every day
  • It enables you to rapidly find and eliminate all the unnecessary things
  • It permits you to analyze more robust collections of info
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