Question 1

What is ServiceNow IT Asset Management?

Accepted Answer

ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017.  Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.

Question 2

What is ServiceNow IT Asset Management's best feature?

Accepted Answer

Reviewers rate License management and Asset lifecycle monitoring and Contract management highest, with a score of 8.2.

Question 3

Who uses ServiceNow IT Asset Management?

Accepted Answer

The most common users of ServiceNow IT Asset Management are from Enterprises (1,001+ employees).