ServiceNow IT Asset Management

ServiceNow IT Asset Management

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
ServiceNow IT Asset Management

Overview

Recent Reviews

Solid platform for Asset Management

9
January 09, 2022
1) Tracking IT Hardware and software assets in the organization. 2) Managing Asset lifecycle from purchase until the end of life. 3) …
Read full review

Review For Service Now

8
December 25, 2021
We were using Service now for incident management and managing all new requests, any employee can open a request for it as we have …

Perfect for help desk management

9
December 12, 2021
It is used for incident ticketing and change management. Also, used for some of the internal workflows.
Read full review

ServiceNow

3
December 09, 2021
I have been using ServiceNow software to fill timesheets on weekly basis and I also believe it has been used across my organization. …

A very useful tool

9
December 08, 2021
We use ServiceNow in order to manage all new requests by my customer and all problems in the actual data management. A customer could open …

Good concept. Needs improvement.

5
December 08, 2021
We use it to create a ticket for the infrastructure team to install or troubleshoot software/hardware issues.
Read full review

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022

Popular Features

View all 5 features

Asset lifecycle monitoring (16)

8.2
82%

Software and hardware inventory tracking (17)

8.2
82%

License management (15)

8.1
81%

Asset relationship management (16)

7.9
79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of ServiceNow IT Asset Management, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is ServiceNow IT Asset Management?

ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

2 people want pricing too

Alternatives Pricing

What is Lansweeper?

Lansweeper - Network Discovery and IT Asset Management Software Lansweeper is an IT asset management solution that provides network discovery of all connected users, devices, and software within the IT estate. Lansweeper's advanced device recognition capabilities allow for complete visibility…

What is HaloITSM?

HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem…

Features Scorecard

IT Asset Management

7.9
79%

Product Details

What is ServiceNow IT Asset Management?

ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.

ServiceNow IT Asset Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Compare with

Frequently Asked Questions

What is ServiceNow IT Asset Management?

ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.

What is ServiceNow IT Asset Management's best feature?

Reviewers rate Software and hardware inventory tracking and Asset lifecycle monitoring highest, with a score of 8.2.

Who uses ServiceNow IT Asset Management?

The most common users of ServiceNow IT Asset Management are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings

 (35)

Reviews

(1-18 of 18)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use ServiceNow IT Asset Management to order new hardware or software installation and configuration from the IT infrastructure division. It's also used to create tickets for password reset or other troubleshooting jobs.
  • Order new hardware
  • Troubleshoot existing hardware
  • Order new software
  • Troubleshoot existing software
  • Order services
  • Edit existing ticket
  • Assign service team
  • Check status of ticket
  • Search my ticket using search string
ServiceNow IT Asset Management is well suited for creating tickets to get something done by another team. The UI is not intuitive creating difficulties for tasks like searching existing tickets without the ticket number or using some search string. It's also hard to check the status of tickets.
adam grant | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Wonderful for its efficiency to optimize risk on our hardware and software and reduce maintenance. Fantastic with credibility to manage project workflows. Robust and scalable with deployment to the cloud and on-premises. Powerful with the collection of data from storage devices.
  • Credibility with managing project workflows.
  • Excellent with tracking inventory on assets and getting great reports.
  • Time-saving for customers with audit reporting.
  • Allow organisations to reduce infrastructure costs by automating business processes.
  • It's amazing with effectiveness to reduce risk on data consistency.
  • Excellent with handling business scenarios and outcomes.
  • Magnificent with license management.
  • Excellent with real-time reporting on database incidents.
Incredible and admirable with license management. The efficiency with inventory costing is time and cost-saving. Magnificent with real-time reporting on database incidents. The search and filter are very friendly and easy to use.
Score 9 out of 10
Vetted Review
Verified User
Review Source
1) Tracking IT Hardware and software assets in the organization. 2) Managing Asset lifecycle from purchase until the end of life. 3) Manage Inventory of assets. 4) Software license management.
  • The normalization services works particularly well.
  • The content service provided by ServiceNow.
  • Supports compliance needs as well.
  • Asset lifecycle management.
  • Documentation on normalization services on software titles could be improved.
  • Data Loading and updates in the tool.
  • Improve the ability to manage costs.
Well suited for 1) Software License Management 2) Hardware Asset Management. Not suited in scenarios where you have complex licensing management of some software.
avishek dhar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It's very consistent with the reduction of risk-on assets. Efficient to track inventory. Magnificent with license management. Reliable with customization of handling business process
  • Reliable with customization of handling business process.
  • Terrific with workflow automation.
  • Excellent to track cost of consumable assets.
  • Efficient with inventory management.
  • It's takes long to learn.
  • Excellent with licence management.
  • Efficient with inventory tracking.
Effectiveness and reliability with automation of workflow. Terrific to customize the way to handle business scenarios. Excellent with reducing risk on consumable assets. Fabulous with license management.
December 25, 2021

Review For Service Now

Score 8 out of 10
Vetted Review
Verified User
Review Source
We were using Service now for incident management and managing all new requests, any employee can open a request for it as we have thousands of employees are working from home hence Service now works efficiently to work with, also it is easy to have the current status as we can have current comments and steps to be taken are clearly visible.
  • Incident Management
  • Reporting for Incident
  • Dashboards
  • UI can be better, It sometime hard to search the tickets
  • Learning curve is Long ,
Servicenow Is a great tool for asset management as during this condition of a remote working large pool of employees is working remotely, hence Managing them is a difficult task, Service now is easy to use application it has some learning curve but can be done, it easy efficient incident management and change management process and transparency in the process as end-user can view the step and problem and time to resolve
Score 10 out of 10
Vetted Review
Verified User
Review Source
ServiceNow is our ITIL-driven service management portal where we manage all our resources, activities on one hand and make use of ITIL to the best on the other hand. We use it as our inventory system maintaining the IT assets comprising of all the physical systems and the Configuration Items regarding the systems we have for our business. It's a one-stop shop for all the IT landscape integrating people to systems to resources.
  • Incident Management
  • Inventory Management
  • Change Management
  • Problem Management
  • Knowledge Management
  • One quick thing is integration to reporting platforms like MS Power BI
  • License levels because a normal user with an ITIL license cannot schedule reports..need another license there
  • Easy way to track SLA for incident Management
Incident Management where we can have support groups catering to the end-user community in terms of addressing issues with respect to a system. Change Management where it can be used to manage and plan and deploy changes to the systems in an organized way. Knowledge Management for any knowledge articles about system behavior and help documents pertaining to an IT system. Problem Management for understanding the root cause of the faults in the systems if any.
Uddipan Mukherjee | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
ServiceNow helps to manage end-to-end IT assets and products through the same Umbrella. Request for assets, approval, authorization is managed by a single UI. Approvers can share comments which can be addressed by stakeholders depending upon requirements. It is easy to navigate through different request forms and follow up until the completion of the request.
  • Approval management.
  • One view if ticket status with detailed comments and required attachments.
  • Automated Notification.
  • Integrated Mobile application.
  • Reopening a ticket.
  • Better mapping between requests and tasks.
ServiceNow IT Asset Management service is very well suited for workflow management of asset requests, procurement, distribution, and authorization. It helps a single bird eye view of status along with detailed comments. A list of products with life cycle management is the major focus for this product.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use ServiceNow IT Asset Management to keep an inventory of our assets. It saves us time during the lifecycle of tickets, optimizing the productivity of the team. It also reduces the risk of making mistakes. The CMDB is very flexible and can encompass different types of hardware and software assets.
  • Saves time while managing tickets.
  • Decreases the probability of making mistakes.
  • Scalable.
  • Integration with other assets managements platforms like Snipe-It.
ServiceNow is well suited for environments where there is a high number of assets and it is necessary to keep track of them in the tickets as well.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used for incident ticketing and change management. Also, used for some of the internal workflows.
  • Incident ticket management - very comprehensive.
  • Workflows.
  • Adequate reporting.
  • Initial setup can be onerous.
  • Support mostly Ok but some improvement possible.
  • Frequent updates - good thing but can be challenging for overworked staff.
It is perfect for helpdesk management and assignments/workflows are very easy to do once set up. On the flip side, configuration and initial set-up took longer than expected. Did not seem like the best product for a project management tool.
Anthony Kamau | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Mesmerized for its efficiency with workflow automation of business processes. Elegance and terrific with search which is magnificent. Great with mitigating risk.
  • Super elegant with mitigating risk.
  • Electrifying with network discovery
  • Magnificent with tracking asset in a most convenient way.
  • Easy to use.
  • It's super effective with workflow management
  • Helps alot to mitigate risk and elegant with asset tracking
  • I say it's might be costly for some small business
Elegance for which it amazes with asset tracking. Reliable for optimization of cost with effect to reduce cost. Magnificent with workflow and project management.
December 09, 2021

ServiceNow

Score 3 out of 10
Vetted Review
Verified User
Review Source
I have been using ServiceNow software to fill timesheets on weekly basis and I also believe it has been used across my organization. Servicenow has many inbuilt features to raise IT tickets to the relevant team and it's well organized. The only problem with ServiceNow is it's too slow.
  • Timesheets
  • Software installation
  • IT Tickets
  • We were extensively using this software for Timesheets and IT tickets.
  • Only concern with ServiceNow is its tool slow
  • IT Ticket management can be improved
As an employee, I am not a big fan of this software. it's always a bit frustrating to use this tool because it is dead slow. please improve the speed of the software. UI can be handled in a better way. IT ticket system is worse than the timesheet tab, we were not able to find related issues in the ticket system. generating new tickets is always challenging.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it to track our incidents, requests, and change management. It provides a better way to review and update incidents at a centralized location. It tracks our changes to environments including lower and prod. This also provides the interface for knowledge base articles which is very helpful for the team. Great tool.
  • Incident management
  • Change management
  • Knowledge base
  • Automated approval
  • Tableau API call improvement
  • Working with AppFlow seamless
This definitely helps track incidents and requests. Also helps for tracking our change going to lower environments and prod. Knowledge base article is very useful for the team for new joined and to provide better support. Automated emails and notifications are great ways to keep the team informed about the changes to track.
December 08, 2021

A very useful tool

Andrea Bardone | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use ServiceNow in order to manage all new requests by my customer and all problems in the actual data management. A customer could open a request on our queue, describe the needs, with a complete description, one or more attachments, and a priority. We could manage and solve the problem, or only analyze and move the request to another team/queue. We could send an update with the customer communication notes.
  • Manage request by different team.
  • Follow a workflow.
  • Create dashboards.
  • Simple search is working well. Sometime we need an advanced search.
  • Sometime it's quite slow. We need more responsive for first view of a ticket.
  • Complete export function with all data.
We use service now in order to manage problems by both internal business users and end customers from the call center. We appreciate the tool in these two projects. The ticket management is very easy: the workflow is clear and we have big pros using this tool. In order to manage a lot of tickets by a big team, we have to export data and manage internal status/notes from excel files. This is because there isn't an internal status and there aren't note fields only visible from the internal maintenance team
Parikshith Malalur Jagadeesh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have thousands of employees at work who are given various assets like monitors, work phones, laptops, and each department has its own rules for the allocation of these assets to employees, the service now IT asset management helps manage these effectively for the IT department at Yahoo. Employees can raise a ticket to request any new asset and it gets assigned to the managers for approval. Managers have their own portal to check his/her org assets.
  • Single place portal for employees and IT for assets assigned
  • Track the requests raised by employees and manage the historical record for reference
  • The UI could be better, the tab list column could be refreshed to more modern UX.
Perfect for the organization with hundreds or thousands of employees who need to manage the multiple assets to employees, in the majority of the cases these are not 1-1 assignments. The managers can track any pending approvals in case they have missed approving/denying any assets to his/her reporting org. This also can help customize [were] to say some org only uses Mac and not windows.
Score 5 out of 10
Vetted Review
Verified User
Review Source
We use it to create a ticket for the infrastructure team to install or troubleshoot software/hardware issues.
  • create a SNOW ticket to troubleshot problems on company provided laptop
  • create a SNOW ticket to install new software on company provided laptop
  • create a SNOW ticket to order new hardware like cellphone
  • It is hard to track changes to the ticket
  • It is hard to update the ticket
  • It is hard to search the ticket
It is a good concept for sending work orders to different teams, but the interface needs to be more intuitive and user-friendly.
December 08, 2021

Employee user

Score 6 out of 10
Vetted Review
Verified User
Review Source
We use ServiceNow to create, manage, and resolve all client tickets. When someone comes in with a problem, be it hardware or software, we have them send in an email, ServiceNow automatically creates a ticket and sends them back a ticket number, and then anyone who works for IT at our organization can access the service request, reply to the client, and resolve the issue.
  • Creating tickets
  • Organization
  • Site design
  • Improved search function
ServiceNow is most useful for questions that require follow-up or documentation. It makes it easier for supervisors to see exactly what work employees are doing and how, but it can be superfluous or annoying for clients if the issue is easy to resolve with a few words in person, especially for those who prefer not to use email.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We utilize this software to manage and categorize our configuration database and automate on top of that.
  • Flexible Fields
  • Custom Assets
  • Integration with other platforms
  • Pricing, the software is EXPENSIVE!
  • UI, their UI is very dull
  • API extensibility. The features available are great, but to truly make it what you want, you need to put in A LOT of work.
I think this software is well suited for organizations that have large and multitenant configuration databases. It really will allow you to be working more efficiently
Score 8 out of 10
Vetted Review
Verified User
Review Source
ServiceNow IT Asset Management is being used by us as a ticketing tool. Many projects in our organization use it for their respective clients due to the ease and convenience that it offers for incident handling and reporting purposes. It is mainly helpful for handling of tickets ( incidents, changes, service requests and Problem tickets) Daily tasks of creation of incidents, assigning them and working on them becomes easier and convenient. Reports functionality in ServiceNow IT Asset Management is an excellent feature that helps us to analyze the data quickly.
  • Incident Handling
  • Reports
  • Dashboards
  • Attachments functionality
  • Searches
ServiceNow IT Asset Management is very much recommended for handling tickets and reporting purposes. It helps is achieving SLA' and KPI's. The search functionality needs to be improved to give more accurate results.
And the attachments can be improved by allowing drag-drop etc .