Overview
What is ServiceNow IT Asset Management?
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows…
Easy and Time Saving
ServiceNow IT Asset Management is a Good Concept
Preeminent with inventory costing and asset tracking.
Solid platform for Asset Management
Super incredible with inventory tracking.
Review For Service Now
IT Service Management Tool Review
ServiceNow - One stop solution for IT Asset Management
Manage your assets in a way that is integrated with your ticketing system
Perfect for help desk management
Super terrific with asset tracking.
ServiceNow is great tool for incident and change management
A very useful tool
IT asset management made easy
Good concept. Needs improvement.
Awards
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Popular Features
- Asset lifecycle monitoring (16)8.989%
- License management (15)8.888%
- Software and hardware inventory tracking (17)8.282%
- Asset relationship management (16)8.181%
Pricing
What is ServiceNow IT Asset Management?
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
IT Asset Management
IT Asset Management software is designed to inventory all the hardware and software within an organization to aid decision-making
- 8.2Software and hardware inventory tracking(17) Ratings
Discovery and management of hardware and software inventory
- 8.8License management(15) Ratings
Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed
- 8.9Asset lifecycle monitoring(16) Ratings
Monitoring asset lifecycle from acquisition to retirement
- 8.6Contract management(15) Ratings
Tools to assist in managing purchase orders and contracts
- 8.1Asset relationship management(16) Ratings
Asset relationship management is the ability to see relationships between assets to help with troubleshooting
Product Details
- About
- Tech Details
- FAQs
What is ServiceNow IT Asset Management?
ServiceNow IT Asset Management Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
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Reviews and Ratings
(44)Community Insights
- Business Problems Solved
ServiceNow has become a go-to solution for managing IT resources and activities, providing users with a comprehensive platform to integrate people, systems, and resources. This versatile software caters to various use cases, making it a valuable tool for organizations across industries.
One of the primary use cases of ServiceNow is incident tracking and management. Users appreciate the centralized location it offers for reviewing and updating incidents, requests, and change management. By providing a streamlined process for tracking incidents, ServiceNow helps teams efficiently resolve issues and minimize downtime.
Another key use case of ServiceNow is its capability to manage new requests and problems effectively. Customers can open requests, describe their needs, and easily communicate with the team. The software facilitates collaboration among stakeholders, ensuring that requests are properly addressed and resolved in a timely manner.
ServiceNow also excels in IT asset management. Its dedicated module allows for efficient allocation of assets to employees, enabling them to raise tickets for new assets as needed. Managers have access to a portal where they can oversee organizational assets, ensuring that resources are allocated appropriately.
Workflow automation is another area where ServiceNow shines. The software streamlines processes through its automation capabilities, reducing manual effort and improving efficiency. With powerful search functionality and risk mitigation features, ServiceNow empowers organizations to optimize their workflows and enhance productivity.
Furthermore, ServiceNow proves invaluable in managing end-to-end IT assets and products through a single user interface. From requesting approvals to authorizing processes, ServiceNow simplifies complex workflows, making them more manageable and transparent.
Users appreciate the ease of use that ServiceNow brings as a ticketing tool. It allows them to create custom dashboards tailored to their roles and easily filter tickets based on specific criteria. This flexibility enhances user experience by providing a personalized view of ticketing data.
Apart from incident handling and reporting, ServiceNow finds utility in various other tasks such as ordering new hardware or software, troubleshooting jobs, change management, internal workflows, and managing IT assets and inventory. Its robustness and scalability make it a versatile solution that can adapt to the needs of different organizations.
Lastly, ServiceNow's reporting functionality is highly valued for its ability to quickly analyze data. It grants users valuable insights into their operations, enabling them to make data-driven decisions and optimize their processes.
Overall, ServiceNow serves as a comprehensive IT management solution, addressing various use cases from incident tracking to asset management and workflow automation. Its versatility and user-friendly interface make it a valuable tool for organizations looking to streamline their IT operations.
Reviews
(1-18 of 18)Easy and Time Saving
- Less time taking hence more productivity
- Able to finish and wrap up calls faster using this
- Easy to operate
ServiceNow IT Asset Management is a Good Concept
- Good concept
- Needs some improvement on features mentioned.
Preeminent with inventory costing and asset tracking.
- Excellent and very wonderful with workflow automation.
- Effectiveness with license management.
- Super fabulous with search and filter for records keeping.
- Magnificent with instant reporting on database incidents.
Solid platform for Asset Management
- Better tracking of assets and financially positive impact.
- Timely software renewals.
- Compliance.
Super incredible with inventory tracking.
- It's a magnificent with asset tracking especially on consumable assets.
- Excellent with licence management.
- Wonderful with SSL certification management
- Great with project management.
Review For Service Now
- Effective Incident management saves lot of time.
IT Service Management Tool Review
- I am always up to date with respect to the IT landscape that I have
- I always know which of my assets are expired or expiring
- I get to know the lifecycle of my end to end systems
ServiceNow - One stop solution for IT Asset Management
- Less manual intervention.
- Issue free provisioning.
- Complex workflow management of IT products.
- Save time.
- Increase the speed of referencing assets in tickets.
Perfect for help desk management
- IT department more pro-active on tickets.
- Follow-up notifications enables that nothing falls through the cracks.
- Reporting puts pressure on teams to close out tickets.
Super terrific with asset tracking.
- Is a superb with tracking cost on Asset.
- Electrifying with data visualization and replication
- Magnificent with automation of workflow
- Great with asset tracking.
ServiceNow is great tool for incident and change management
- Better tool to track incidents and requests
- Change management well tracked
- Knowledge base article is useful
A very useful tool
- Positive: manage ticket in a short time.
- Positive: relationship with customer.
- Negative: use two tools in order to manage internally by the team.
IT asset management made easy
- Engineers see an improvement in requesting assets, this can be done within 5 minutes in most cases
Good concept. Needs improvement.
- It is a good concept for sending work orders to different teams, but the interface needs to be more intuitive and user-friendly.
Employee user
- Organization
Powerful Asset Management, but you pay for it!
- The integrated search has allowed our engineers to find information much quicker
- The custom lifecycle rules allow us to see exactly where hardware stands
- The custom reports let us gain insight into our evironment.
- Efficiently handling of tickets
- Very helpful in reporting purposes
- Achieving SLA' and KPI's