Overview
What is ServiceNow IT Service Management?
Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.
Learn from top reviewers
Pricing
ITSM Standard
Custom Quote
Cloud
ITSM Pro
Custom Quote
Cloud
ITSM Enterprise
Custom Quote
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.servicenow.com/products/its…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Get started with ITSM Pro
YouTube
ServiceNow ITSM Demo | Put ServiceNow ITSM to Work
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ServiceNow IT Service Management?
Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
ServiceNow IT Service Management Screenshots
ServiceNow IT Service Management Videos
ServiceNow IT Service Management Overview
ServiceNow IT Service Management Enterprise Overview Video
ServiceNow IT Service Management Integrations
ServiceNow IT Service Management Competitors
ServiceNow IT Service Management Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.
Agiloft Service Desk (discontinued), IFS Assyst, and CA Service Management, with CA Service Desk Manager are common alternatives for ServiceNow IT Service Management.
Reviewers rate Organize and prioritize service tickets and Self-service tools highest, with a score of 9.9.
The most common users of ServiceNow IT Service Management are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 70)
Rating: 10 out of 10
December 19, 2024
Vetted Review
Verified User
1 year of experience
ServiceNow got it's start from former employees of BMC and it's easy to see where they tailored the tool to utilize the strengths of Remedy/Helix. But at the same time, steered away from the pitfalls that BMC has ran into. I think ServiceNow IT Service Management is LEAGUES above Remedy/Helix at this point in time.
ServiceNow IT Service Management Review
Rating: 8 out of 10
April 14, 2023
Hk
Vetted Review
Verified User
4 years of experience
ServiceNow IT Service Management license cost very cheap compared to other tools available in the market. It is easy to manage records and information with in the seperate tables. User interface made simple and easy to access. Okta integration available to manage employee data and personal information. Incident, problem and change have associated parent and clild relationship with in the same records. Automated process for every application.
Tech guy with 15 years of experience annoyed with ServiceNow.
Rating: 9 out of 10
July 04, 2022
ML
Vetted Review
Verified User
1 year of experience
Our Company uses Service now for a long time. I have seen the evolution and honestly the product has recently surprised me. The improvements have been incredible in terms of speed and ease of use. My team is very happy with the product. The interaction has improved remarkably between our work groups thanks to Service Now, the current product stands out from all the other products present in the market.
ServiceNow really does provide service NOW
Rating: 9 out of 10
July 01, 2021
JR
Vetted Review
Verified User
1 year of experience
ServiceNow IT: The Best ITSM Tool You Must Have!
Rating: 9 out of 10
May 17, 2021
SS
Vetted Review
Verified User
5 years of experience
Very few or not used in my current organization, so I can't comment much on it.