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ServiceNow IT Service Management

ServiceNow IT Service Management

Overview

What is ServiceNow IT Service Management?

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

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Learn from top reviewers

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Pricing

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ITSM Standard

Custom Quote

Cloud

ITSM Pro

Custom Quote

Cloud

ITSM Enterprise

Custom Quote

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.servicenow.com/products/its…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Get started with ITSM Pro

YouTube

ServiceNow ITSM Demo | Put ServiceNow ITSM to Work

YouTube
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.8
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

8.3
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8.9
Avg 8.5
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Product Details

What is ServiceNow IT Service Management?

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

ServiceNow IT Service Management Screenshots

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ServiceNow IT Service Management Videos

ServiceNow IT Service Management Overview
ServiceNow IT Service Management Enterprise Overview Video

ServiceNow IT Service Management Integrations

ServiceNow IT Service Management Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

Agiloft Service Desk (discontinued), IFS Assyst, and CA Service Management, with CA Service Desk Manager are common alternatives for ServiceNow IT Service Management.

Reviewers rate Organize and prioritize service tickets and Self-service tools highest, with a score of 9.9.

The most common users of ServiceNow IT Service Management are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 70)

ServiceNow IT Service Management - Leagues above the competition!

Rating: 10 out of 10
December 19, 2024
Vetted Review
Verified User
ServiceNow IT Service Management
1 year of experience
ServiceNow got it's start from former employees of BMC and it's easy to see where they tailored the tool to utilize the strengths of Remedy/Helix. But at the same time, steered away from the pitfalls that BMC has ran into. I think ServiceNow IT Service Management is LEAGUES above Remedy/Helix at this point in time.

ServiceNow IT Service Management Review

Rating: 8 out of 10
April 14, 2023
Hk
Vetted Review
Verified User
ServiceNow IT Service Management
4 years of experience
ServiceNow IT Service Management license cost very cheap compared to other tools available in the market. It is easy to manage records and information with in the seperate tables. User interface made simple and easy to access. Okta integration available to manage employee data and personal information. Incident, problem and change have associated parent and clild relationship with in the same records. Automated process for every application.

Tech guy with 15 years of experience annoyed with ServiceNow.

Rating: 9 out of 10
July 04, 2022
ML
Vetted Review
Verified User
ServiceNow IT Service Management
1 year of experience
Our Company uses Service now for a long time. I have seen the evolution and honestly the product has recently surprised me. The improvements have been incredible in terms of speed and ease of use. My team is very happy with the product. The interaction has improved remarkably between our work groups thanks to Service Now, the current product stands out from all the other products present in the market.

ServiceNow really does provide service NOW

Rating: 9 out of 10
July 01, 2021
JR
Vetted Review
Verified User
ServiceNow IT Service Management
1 year of experience
We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
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