ServiceNow IT Service Management Reviews

382 Ratings
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Score 8.1 out of 100

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September 26, 2015
Randall Hodgins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

10
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Read Randall Hodgins's full review
February 08, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Implementation Rating

10
ServiceNow implements its solutions for customers using the Start Now Implementation Methodology. The StartNow (STrategicAlignment and drive Rapid Transformation) Implementation Methodology include five deployment stages Plan, Discover, Prepare, Deploy, and Operate. Follow these steps for smooth implementation.
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Feature Scorecard Summary

Organize and prioritize service tickets (61)
8.5
Expert directory (46)
7.7
Service restoration (50)
7.6
Self-service tools (58)
7.8
Subscription-based notifications (57)
8.2
ITSM collaboration and documentation (55)
8.4
ITSM reports and dashboards (56)
8.3
Configuration mangement (55)
7.9
Asset management dashboard (55)
7.7
Policy and contract enforcement (48)
7.3
Change requests repository (55)
8.5
Change calendar (50)
8.3
Service-level management (51)
8.3

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

ServiceNow IT Service Management Integrations

ServiceNow IT Service Management Competitors

ServiceNow IT Service Management Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starting Price$10,000.00Per Year

ServiceNow IT Service Management Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No