ServiceNow IT Service Management Reviews

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364 Ratings
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Score 8.1 out of 100

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Reviews (1-3 of 3)

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Anonymous | TrustRadius Reviewer
February 08, 2019

The Next Generation IT Service Management

Score 10 out of 10
Vetted Review
Verified User
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Implementation Rating

10
ServiceNow implements its solutions for customers using the Start Now Implementation Methodology. The StartNow (STrategicAlignment and drive Rapid Transformation) Implementation Methodology include five deployment stages Plan, Discover, Prepare, Deploy, and Operate. Follow these steps for smooth implementation.
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Randall Hodgins | TrustRadius Reviewer
September 26, 2015

ServiceNow is engineered for your success.

Score 10 out of 10
Vetted Review
Verified User
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Implementation Rating

10
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
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Feature Scorecard Summary

Organize and prioritize service tickets (56)
8.8
Expert directory (43)
7.9
Service restoration (47)
7.9
Self-service tools (53)
8.2
Subscription-based notifications (53)
8.2
ITSM collaboration and documentation (50)
8.8
ITSM reports and dashboards (53)
8.6
Configuration mangement (50)
8.2
Asset management dashboard (50)
8.0
Policy and contract enforcement (44)
7.6
Change requests repository (50)
8.8
Change calendar (47)
8.5
Service-level management (48)
8.6

About ServiceNow IT Service Management

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

ServiceNow IT Service Management Integrations

Yurbi, Planview PPM Pro (formerly Innotas)

ServiceNow IT Service Management Competitors

Agiloft Flexible Service Desk Suite, Axios Assyst, CA Service Desk Manager, Cherwell Service Management, Hornbill Supportworks ITSM, IBM Control Desk, ChangeGear Service Desk, Freshservice, BMC Helix ITSM (Remedy), Solarwinds Service Desk (formerly Samanage), Ivanti Service Manager (powered by Heat)

ServiceNow IT Service Management Technical Details

Operating Systems: Unspecified
Mobile Application:No