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ServiceNow IT Service Management

ServiceNow IT Service Management

Overview

What is ServiceNow IT Service Management?

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

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Learn from top reviewers

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Pricing

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Starting Price

$10,000.00

Cloud
per year

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.7
Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

8.3
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8.7
Avg 8.4
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Product Details

What is ServiceNow IT Service Management?

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

ServiceNow IT Service Management Integrations

ServiceNow IT Service Management Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

Agiloft Service Desk (discontinued), IFS Assyst, and CA Service Management, with CA Service Desk Manager are common alternatives for ServiceNow IT Service Management.

Reviewers rate Self-service tools highest, with a score of 9.7.

The most common users of ServiceNow IT Service Management are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 79)

ServiceNow IT Service Management - Leagues above the competition!

Rating: 10 out of 10
December 19, 2024
Vetted Review
Verified User
ServiceNow IT Service Management
1 year of experience
ServiceNow IT Service Management is great for any situation where you need to have a ticketing tool for intake and work tracking purposes. It is created on the ITIL v4 framework and it incorporates it beautifully.

ServiceNow IT Service Management Review

Rating: 8 out of 10
April 14, 2023
Hk
Vetted Review
Verified User
ServiceNow IT Service Management
4 years of experience
I have faced laptop vpn issue and i have raised request in ServiceNow IT Service Management and changed priority as critical. Then with in 4 hours my issue resolved because of SLA timeframe mentioned 4 hours for critical request. I have raised admin credentials request for one of new memeber in my project and i have used requested for option To provide new employee name and id instead of mine. For every update related to my request we have received email notifications and status of the request.

ServiceNow IT Service Management Review for TrustRadius

Rating: 8 out of 10
March 01, 2023
Vetted Review
Verified User
ServiceNow IT Service Management
5 years of experience
With the scale of our company ServiceNow IT Service Management performance & option go above our expectation. There is many enhance feature and SN keep improving. Self-Service Portal is the most useful of many feature of ServiceNow IT Service Management

Tech guy with 15 years of experience annoyed with ServiceNow.

Rating: 9 out of 10
July 04, 2022
ML
Vetted Review
Verified User
ServiceNow IT Service Management
1 year of experience
The latest versions greatly improved my previous experience. I had the opportunity to learn management modules and we need to improve and reduce the size of our database to improve performance. But it is excellent what they have achieved in these times. With my experience from many years in different countries I have to admit that the Catalog builder tool saves a lot of time. It's excellent.

ServiceNow really does provide service NOW

Rating: 9 out of 10
July 01, 2021
JR
Vetted Review
Verified User
ServiceNow IT Service Management
1 year of experience
I think [ServiceNow IT Service Management is] best suited for very straight-forward customer support type ticketing. If the problem can't be solved by the customer support team, then the ticket likely is a larger issue (ie: a bug) and then likely a Jira ticket would need to be created for more robust documentation.
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