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ServiceNow IT Service Management Reviews

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364 Ratings
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Score 8.1 out of 100
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Reviews (1-12 of 12)

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Akil Franklin | TrustRadius Reviewer
August 06, 2014

ServiceNow = Satisfied Customers

Akil Franklin
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
At the moment, ServiceNow provides the best offering in the space and our customers are very happy with their current portals. We recently conducted an ROI review of the ServiceNow product with a client that was very favorable to the product. We keep our options open, but as of right now, we don't see a reason to change.
Read Akil Franklin's full review
Anonymous | TrustRadius Reviewer
August 05, 2014

Disgruntled IT Lead Finally Finds Product Worth Using

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
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ServiceNow IT Service Management Scorecard Summary

Likelihood to Recommend (364)
8.1
Likelihood to Renew (12)
10.0
Usability (7)
10.0
Availability (2)
10.0
Performance (2)
9.0
Support Rating (36)
8.3
Online Training (1)
1.0
Implementation Rating (6)
10.0
Product Scalability (1)
10.0

Feature Scorecard Summary

Organize and prioritize service tickets (56)
8.8
Expert directory (43)
7.9
Service restoration (47)
7.9
Self-service tools (53)
8.2
Subscription-based notifications (53)
8.2
ITSM collaboration and documentation (50)
8.8
ITSM reports and dashboards (53)
8.6
Configuration mangement (50)
8.2
Asset management dashboard (50)
8.0
Policy and contract enforcement (44)
7.6
Change requests repository (50)
8.8
Change calendar (47)
8.5
Service-level management (48)
8.6

About ServiceNow IT Service Management

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
Categories:  Change and Configuration Management,  IT Asset Management,  Knowledge Management,  Software Asset Management,  IT Service Management (ITSM)

ServiceNow IT Service Management Integrations

Yurbi, Planview PPM Pro (formerly Innotas)

ServiceNow IT Service Management Competitors

Agiloft Flexible Service Desk Suite, Axios Assyst, CA Service Desk Manager, Cherwell Service Management, Hornbill Supportworks ITSM, IBM Control Desk, ChangeGear Service Desk, Freshservice, BMC Helix ITSM (Remedy), Solarwinds Service Desk (formerly Samanage), Ivanti Service Manager (powered by Heat)

ServiceNow IT Service Management Technical Details

Operating Systems: Unspecified
Mobile Application:No