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ServiceNow IT Service Management Reviews

382 Ratings
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Score 8.1 out of 100
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Reviews (1-12 of 12)

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May 27, 2016

ServiceNow, Service Tomorrow, Service Forever

Michael Sypes | TrustRadius Reviewer
Michael Sypes
Score 5 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Our organization seems to be committed to using this powerful software tool. I am not involved in any of the decision making process for this. The primary users and administrators are very happy with ServiceNow's utility.
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February 08, 2019

The Next Generation IT Service Management

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Supports all ITIL processes and easy to manage. Good Return on Investment for our organization.
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April 08, 2015

ServiceNow Pros and Cons

Anusha Jampala | TrustRadius Reviewer
Anusha Jampala
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
It does the ITIL management perfectly well. There is no other product that allows for customization. It is a cloud based product so we can access it anywhere.
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August 06, 2014

ServiceNow = Satisfied Customers

Akil Franklin | TrustRadius Reviewer
Akil Franklin
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
At the moment, ServiceNow provides the best offering in the space and our customers are very happy with their current portals. We recently conducted an ROI review of the ServiceNow product with a client that was very favorable to the product. We keep our options open, but as of right now, we don't see a reason to change.
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August 05, 2014

Disgruntled IT Lead Finally Finds Product Worth Using

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
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July 30, 2014

ServiceNow the ITSM tool of Gen Z

Anonymous | TrustRadius Reviewer
Verified User
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

7
We already own licenses for up to 10 years and after that porting users to a newer tool maybe considered a hassle.
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ServiceNow IT Service Management Scorecard Summary

Likelihood to Recommend (382)
8.1
Likelihood to Renew (12)
10.0
Usability (11)
6.6
Availability (2)
10.0
Performance (2)
9.0
Support Rating (40)
8.1
Online Training (1)
1.0
Implementation Rating (6)
10.0
Product Scalability (1)
10.0

Feature Scorecard Summary

Incident and problem management
8.1
Organize and prioritize service tickets (61)
8.5
Expert directory (46)
7.7
Service restoration (50)
7.6
Self-service tools (58)
7.8
Subscription-based notifications (57)
8.2
ITSM collaboration and documentation (55)
8.4
ITSM reports and dashboards (56)
8.3
ITSM asset management
7.6
Configuration mangement (55)
7.9
Asset management dashboard (55)
7.7
Policy and contract enforcement (48)
7.3
Change management
8.4
Change requests repository (55)
8.5
Change calendar (50)
8.3
Service-level management (51)
8.3

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
Categories:  Change and Configuration Management,  IT Asset Management,  Knowledge Management,  Software Asset Management,  IT Service Management (ITSM)

ServiceNow IT Service Management Integrations

ServiceNow IT Service Management Competitors

ServiceNow IT Service Management Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starting Price$10,000.00Per Year

ServiceNow IT Service Management Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No