ServiceNow IT Service Management

ServiceNow IT Service Management

About TrustRadius ScoringScore 8.4 out of 100
ServiceNow IT Service Management

Overview

Recent Reviews

Great Service Management Tool

9 out of 10
April 08, 2022
ServiceNow is our primary ITSM tool, we use the modules like Change Management, Incident Management and Problem Management extensively. …
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Verified User
Engineer

Best ITSM Tool in the Market

10 out of 10
April 06, 2022
we use it as a single point of management system for all kinds of IT services. I use it almost every day and the best part is you can keep …
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Verified User
Engineer

SNOW ITSM needs simplification

7 out of 10
February 13, 2021
Being used across the organization for everything that falls under the IT portfolio. For anything that involves IT requests, for all range …
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Verified User
Engineer

Service Now--at your service

7 out of 10
December 21, 2020
We use ServiceNow IT Service Management for change, asset, incident, and problem management. It’s used by the IT department though we have …
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Verified User
Engineer

Reviewer Sentiment

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Awards

TrustRadius Best of Award, Best Of Customer Support 2021
TrustRadius Best of Award, Best Of Feature Set 2021
TrustRadius Award Top Rated 2020
TrustRadius Award Top Rated 2019

Popular Features

View all 13 features

Organize and prioritize service tickets (67)

8.9
89%

ITSM reports and dashboards (62)

8.4
84%

Self-service tools (65)

7.6
76%

Subscription-based notifications (63)

7.4
74%

Reviewer Pros & Cons

View all pros & cons
Verified User
Technician in Information Technology
Transportation/Trucking/Railroad Company, 1001-5000 employees
Verified User
Engineer in Finance and Accounting
Financial Services Company, 5001-10,000 employees

Video Reviews

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Pricing

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Starting Price

$10,000.00

Cloud
per year

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Incident and problem management

8.1
81%

ITSM asset management

7.8
78%

Change management

8.1
81%

Product Details

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

ServiceNow IT Service Management Integrations

ServiceNow IT Service Management Competitors

ServiceNow IT Service Management Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

What is ServiceNow IT Service Management's best feature?

Reviewers rate Organize and prioritize service tickets highest, with a score of 8.9.

Who uses ServiceNow IT Service Management?

The most common users of ServiceNow IT Service Management are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings

 (438)

Ratings

Likelihood to Renew (12)

10.0
100%

Usability (11)

6.4
64%

Availability (2)

10.0
100%

Performance (2)

9.0
90%

Support Rating (40)

7.5
75%

Online Training (1)

1.0
10%

Implementation Rating (6)

10.0
100%

Product Scalability (1)

10.0
100%

Reviews

(1-12 of 12)
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August 06, 2014

ServiceNow = Satisfied Customers

Akil Franklin | TrustRadius Reviewer
Akil Franklin
Technology Director
Fenway Group (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
At the moment, ServiceNow provides the best offering in the space and our customers are very happy with their current portals. We recently conducted an ROI review of the ServiceNow product with a client that was very favorable to the product. We keep our options open, but as of right now, we don't see a reason to change.
August 05, 2014

Disgruntled IT Lead Finally Finds Product Worth Using

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.