ServiceNow IT Service Management Reviews

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366 Ratings
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Score 8.1 out of 100

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Anonymous | TrustRadius Reviewer
December 23, 2015

Service-Later

Score 1 out of 10
Vetted Review
Verified User
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Online Training

1
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
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Feature Scorecard Summary

Organize and prioritize service tickets (56)
8.8
Expert directory (43)
7.9
Service restoration (47)
7.8
Self-service tools (53)
8.2
Subscription-based notifications (53)
8.2
ITSM collaboration and documentation (50)
8.8
ITSM reports and dashboards (53)
8.6
Configuration mangement (50)
8.2
Asset management dashboard (50)
8.0
Policy and contract enforcement (44)
7.6
Change requests repository (50)
8.8
Change calendar (47)
8.5
Service-level management (48)
8.6

About ServiceNow IT Service Management

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

ServiceNow IT Service Management Integrations

Yurbi, Planview PPM Pro (formerly Innotas)

ServiceNow IT Service Management Competitors

Agiloft Flexible Service Desk Suite, Axios Assyst, CA Service Desk Manager, Cherwell Service Management, Hornbill Supportworks ITSM, IBM Control Desk, ChangeGear Service Desk, Freshservice, BMC Helix ITSM (Remedy), Solarwinds Service Desk (formerly Samanage), Ivanti Service Manager (powered by Heat)

ServiceNow IT Service Management Technical Details

Operating Systems: Unspecified
Mobile Application:No