ServiceNow IT Service Management Reviews

383 Ratings
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Score 8.1 out of 100

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July 23, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Other Software Used

Microsoft Power BI, Microsoft Office 365, JIRA Software, Microsoft Teams, IBM Cognos Planning, BlueJeans, OneNote, OneDrive, Box, Slack, Camtasia, Snagit, Microsoft SQL Server, Microsoft Visio
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February 06, 2019
Jesse Bickel, MS - PMP | TrustRadius Reviewer
Score 7 out of 10
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Verified User
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Feature Scorecard Summary

Organize and prioritize service tickets (61)
8.5
Expert directory (46)
7.7
Service restoration (50)
7.5
Self-service tools (58)
7.8
Subscription-based notifications (57)
8.3
ITSM collaboration and documentation (55)
8.3
ITSM reports and dashboards (56)
8.3
Configuration mangement (55)
7.9
Asset management dashboard (55)
7.7
Policy and contract enforcement (48)
7.3
Change requests repository (55)
8.5
Change calendar (50)
8.3
Service-level management (51)
8.3

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

ServiceNow IT Service Management Integrations

ServiceNow IT Service Management Competitors

ServiceNow IT Service Management Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starting Price$10,000.00Per Year

ServiceNow IT Service Management Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No