ServiceNow IT Service Management

ServiceNow IT Service Management

ServiceNow IT Service Management

Overview

Reviews

ServiceNow: Perfect for large IT Departments

10
ServiceNow is being used across the whole IT division of the organization. Outside of the IT department, outside staff doesn't have a way …
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SNOW ITSM needs simplification

7
Being used across the organization for everything that falls under the IT portfolio. For anything that involves IT requests, for all range …
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Service Now--at your service

7
We use ServiceNow IT Service Management for change, asset, incident, and problem management. It’s used by the IT department though we have …
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ServiceNow - At your Service

9
ServiceNow has been an integral part of our Service desk, used by tech and non-tech customer service team
This is used by most of the …

How ServiceNow fits our ITSM needs

9
ServiceNow is our incident, change and problem management tool. It also serves many other functions throughout the organization and it …
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Good for Ticketing and Efficiency

9
ServiceNow is used as the main way to source and distribute our tickets and requests for our service desk. It is used by the entire IT …
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Great Software for any IT organization

10
ServiceNow is being used in the IT Department as a way to manage Incidents and Change Requests at this time. It allowed us to put all the …
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ServiceNow - Great Features, but Pricey.

10
ServiceNow is being used extensively through out our whole firm. We utilize the tool to manage requests. We have a portal built that …
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Great for large scale orgs 10k plus

9
Everyone in my organization uses ServiceNow. High level: some people complain about the performance or features but to be honest, there's …
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ServiceNow - the hard to use workhorse

5
ServiceNow is used for knowledge-base management (help articles), incident/ticket management (help desk), and lots of internal processes …
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Powerful yet Clunky

6
ServiceNow is used at my business organization across the entire organization for CI (Configuration Item) inventory, service desk …

Popular Features

View all 13 features

Organize and prioritize service tickets (64)

8.6
86%

ITSM reports and dashboards (59)

8.0
80%

Subscription-based notifications (60)

8.0
80%

Self-service tools (62)

7.2
72%

Reviewer Pros & Cons

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Pricing

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Starting Price

$10,000.00

Cloud
per year

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Incident and problem management

7.9
79%

ITSM asset management

7.6
76%

Change management

7.9
79%

Product Details

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

ServiceNow IT Service Management Integrations

ServiceNow IT Service Management Competitors

ServiceNow IT Service Management Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

What is ServiceNow IT Service Management's best feature?

Reviewers rate Organize and prioritize service tickets highest, with a score of 8.6.

Who uses ServiceNow IT Service Management?

The most common users of ServiceNow IT Service Management are from Enterprises and the Information Technology & Services industry.

Reviews

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