ServiceNow IT Service Management Reviews

382 Ratings
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Score 8.1 out of 100

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TrustRadius Top Rated for 2020

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Reviews (1-11 of 11)

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December 21, 2020
Saul Sanchez | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

8
Even when the user interface is friendly user, some requests have too many steps to complete simple requests, in the other hand it is a great tool to handle incidents and to prioritize production live problems. It also brings a lot of visibility while sumitting change requests and to track it progress from day one to deployment
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February 13, 2021
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

5
The platform needs a lot of improvement at various levels. Some complex process flows can easily be simplified. The GUI can be more user friendly. Features like searches, filtering need to be looked at from scratch. They are quite horrible. Even basic settings for individual contributors especially from within the IT org—they are quite complex and need simplification. If SNOW can simplify some of these, this would be a much better platform than it is today.
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February 10, 2021
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

7
I would say my biggest complaint is about navigating to the pages you need which is either right there for you to click on, or you need to keep a link saved to get to portions. When I don't have any issues finding the page I need, everything is straight forward and creating/updating tickets is as easy as it should be.
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December 21, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

6
While it’s fairly easy to use, there is a lot to take in for someone using it for the first time. It does take a bit to set it up and customize the dashboards, save the favorites, and prioritize pages. Actual use of the different modules is a lot easier
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January 03, 2017
Max Lewenhaupt | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Usability

2
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
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February 08, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
Easy to Use and plenty of Options to support your business processes. Very good documentation available.
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September 25, 2015
Paul Trupka | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Usability

8
I have used Service Now with two different companies and found in both instances that it was very easy to use and get comfortable with. I like the fact that it is web-based, providing an opportunity to use from home when needed. I also have used other forms of service delivery software and so far have found Service Now to be far and away the easiest to use.
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October 03, 2016
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

8
The Geneva version has improved overall usability a lot, but would still be overwhelming for new users. Much like SAP or other large-scale applications- it can be very daunting when you get the first glance of all the modules, but you'll get the hang of it after some training and strong discipline.
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December 23, 2015
Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Usability

1
Performance is generally poor and sometimes very poor. Users call it Service-Later. This is probably the most user unfriendly system ever created. The database structure is so complex (read chaotic) that reporting is extremely difficult to manage. I wish they could get a refund.
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Feature Scorecard Summary

Organize and prioritize service tickets (61)
8.5
Expert directory (46)
7.7
Service restoration (50)
7.6
Self-service tools (58)
7.8
Subscription-based notifications (57)
8.2
ITSM collaboration and documentation (55)
8.4
ITSM reports and dashboards (56)
8.3
Configuration mangement (55)
7.9
Asset management dashboard (55)
7.7
Policy and contract enforcement (48)
7.3
Change requests repository (55)
8.5
Change calendar (50)
8.3
Service-level management (51)
8.3

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

ServiceNow IT Service Management Integrations

ServiceNow IT Service Management Competitors

ServiceNow IT Service Management Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starting Price$10,000.00Per Year

ServiceNow IT Service Management Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No