ServiceNow Overall a wonderful tool!
We used it to handle IT issues and based on SLA times we solved tickets. We also used it as an IT asset management tool.
ServiceNow IT Service Management
ServiceNow IT Service Management
Starting at $10,000 per year
View PricingOverview
Recent Reviews
Awards
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Best of
2021
Best of
2021
Popular Features
View all 13 featuresOrganize and prioritize service tickets (67)
9.0
90%
ITSM reports and dashboards (62)
8.4
84%
Self-service tools (65)
7.6
76%
Subscription-based notifications (63)
7.4
74%
Reviewer Pros & Cons
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Pricing
View all pricingStarting Price
$10,000.00
Cloud
per year
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Incident and problem management
8.1
81%
ITSM asset management
7.8
78%
Change management
8.1
81%
Product Details
What is ServiceNow IT Service Management?
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
ServiceNow IT Service Management Integrations
ServiceNow IT Service Management Competitors
- Agiloft Flexible Service Desk Suite
- IFS Assyst
- CA Service Management, with CA Service Desk Manager
- Cherwell Service Management
- Hornbill Supportworks ITSM
- IBM Control Desk
- ChangeGear Service Desk
- Freshservice
- BMC Helix ITSM (Remedy)
- Ivanti Service Manager (powered by Heat)
- Solarwinds Service Desk (formerly Samanage)
ServiceNow IT Service Management Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
View all alternatives
Frequently Asked Questions
What is ServiceNow IT Service Management?
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
What are ServiceNow IT Service Management's top competitors?
Agiloft Flexible Service Desk Suite, IFS Assyst, and CA Service Management, with CA Service Desk Manager are common alternatives for ServiceNow IT Service Management.
What is ServiceNow IT Service Management's best feature?
Reviewers rate Organize and prioritize service tickets highest, with a score of 9.
Who uses ServiceNow IT Service Management?
The most common users of ServiceNow IT Service Management are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
Reviews and Ratings
(441)
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