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ServiceNow IT Service Management Reviews

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392 Ratings
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Score 8.2 out of 100

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ServiceNow IT Service Management Scorecard Summary

Likelihood to Recommend (392)
8.2
Likelihood to Renew (12)
10.0
Usability (11)
6.5
Availability (2)
10.0
Performance (2)
9.0
Support Rating (40)
8.2
Online Training (1)
1.0
Implementation Rating (6)
10.0
Product Scalability (1)
10.0

Feature Scorecard Summary

Incident and problem management
8.0
Organize and prioritize service tickets (66)
8.6
Expert directory (50)
7.8
Service restoration (54)
7.6
Self-service tools (63)
7.5
Subscription-based notifications (61)
8.1
ITSM collaboration and documentation (59)
8.4
ITSM reports and dashboards (61)
8.3
ITSM asset management
7.7
Configuration mangement (59)
7.9
Asset management dashboard (58)
7.8
Policy and contract enforcement (52)
7.4
Change management
8.2
Change requests repository (60)
8.4
Change calendar (54)
8.0
Service-level management (56)
8.2

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
Categories:  Change and Configuration Management,  IT Asset Management,  Knowledge Management,  Software Asset Management,  IT Service Management (ITSM)

ServiceNow IT Service Management Integrations

ServiceNow IT Service Management Competitors

ServiceNow IT Service Management Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starting Price$10,000.00Per Year

ServiceNow IT Service Management Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

What is ServiceNow IT Service Management's best feature?

Reviewers rate Organize and prioritize service tickets highest, with a score of 8.6.

Who uses ServiceNow IT Service Management?

The most common users of ServiceNow IT Service Management are from Enterprises and the Information Technology & Services industry.