Great tool to track and tackle down incidents
Rating: 7 out of 10
December 21, 2020
SS
Vetted Review
Verified User
3 years of experience
Starting at $10,000 per year
View Pricing Overview
What is ServiceNow IT Service Management?
Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.
Learn from top reviewers
ServiceNow IT Service Management - Leagues above the competition!
We use ServiceNow IT Service Management for all of the standard ITIL components. Change, Incident, Problem, Knowledge and Tasks. It is used by numerous departments in our orga...
Verified user
Analyst
1 year of experienceServiceNow IT Service Management Review
We are using ServiceNow IT Service Management to create requests, incidents, and change request. If a new employee onbaording to the project need to raise a credentials, lapto...
Harish kumar Vardineni
Project Manager - Information Technology
Technology Lead
Infosys Limited
4 years of experienceTech guy with 15 years of experience annoyed with ServiceNow.
It's being used across the whole organization. Our entire company sends and finishes tickets using the portal. We use each queue for IT, facilities, and others. Our business n...
Max Lewenhaupt
Employee - Information Technology
EMEA Enterprise Support Specialist
Discovery Networks International
1 year of experienceServiceNow really does provide service NOW
We use [ServiceNow IT Service Management] across our organization to handle all our our own internal support needs: IT issues and requests, employee assistance, etc. We used t...
ServiceNow IT: The Best ITSM Tool You Must Have!
ServiceNow IT Service Management is being used across the organization. It is a very user-friendly and lightweight application. It is accepted by most of our clients to run in...
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Pricing
Starting Price
$10,000.00
Cloud
per year
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ServiceNow IT Service Management?
Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
ServiceNow IT Service Management Integrations
ServiceNow IT Service Management Competitors
ServiceNow IT Service Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.
Agiloft Service Desk (discontinued), IFS Assyst, and CA Service Management, with CA Service Desk Manager are common alternatives for ServiceNow IT Service Management.
Reviewers rate Organize and prioritize service tickets and Self-service tools highest, with a score of 9.9.
The most common users of ServiceNow IT Service Management are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 22)
ServiceNow - At your Service
Rating: 9 out of 10
February 07, 2020
SR
Vetted Review
Verified User
7 years of experience
Powerful yet Clunky
Rating: 6 out of 10
October 24, 2019
GJ
Vetted Review
Verified User
5 years of experience
Fast And Easy To Use Service Request/Change/Incident Management Tool
Rating: 7 out of 10
February 12, 2020
PB
Vetted Review
Verified User
1 year of experience
Great information repository if configured correctly
Rating: 2 out of 10
December 12, 2019
MS
Vetted Review
Verified User
3 years of experience