ServiceNow Now Platform

We use ServiceNow Now Platform, particularly the app engine studio to create custom applications for the business and operations team. the applications have been a game changer as we can tap in to the low / no code platform and develope and build custom applications quickly, easily train users, and harness and leverage new data insights.

ServiceNow is used to solve HR, Facilities, IT, Procurement, Legal and Finance workflow needs, here at the company. The product addresses Incident, Problem, Change, HR Case, Legal Case, Finance Case, and Work Order Management across all Wayfair corporate, field, and supply chain locations. IntegrationHub spokes and Performance analytics are used as part of our ITSM Pro subscription. We have yet to implement Virtual Agent due to the LOE considerations to enable a level of maturity which MoveWorks Virtual Assistant currently provides (which places it below other priorities on the roadmap).

ServiceNow is used in our Organisation as a global ticketing tool in our Organisation which helps to track the work and provides an instant reports. Its recent feature of Performance Analytics has made reporting easy and helps to forecast. The new version of Service Now is compatible to integrate with other party tools. The virtual bot of ServiceNow has the ability to complete functions within the system.

Within our organisation we use the ServiceNow Platform extensively for several important IT service management processes including change management, incident management, problem management and configuration management. We also make use of additional modules for enterprise application management and service design. We are in the process of implementing a further module for IT Business Management, to replace an existing in-house tool for project portfolio management.

It is a fairly intuitive tool, easy to set up, and easy to use. The dashboards are highly customizable, so users will have at a glance what they need making everything faster and less agonizing. Managing tickets is fairly straightforward and much less strenuous than it was before. Receiving, assigning, and resolving support tickets is much faster, helping us to provide better service internally and externally. It is powerful and integrates many functions while still being fast and working smoothly.

ServiceNow Now is the internal ITSM tool used by the company to resolve day-to-day requests/incidents of all the employees. It has been modified as per the company's requirement and integrated into the one login of the company for a single sign-on.

It is the easiest Ticketing and issue Tracking management system. I can see the details from the originations, the impact caused by the Bug, and the Changes made by the technical team members. Finally how the issue got resolved by the Tier-3 support team. A proper way to follow ITL Management.

I run a Managed Service for over 250 clients. The clients use ServiceNow for Incident, Problem, Change, Releases, Configuration Management, Service Requests, and process automation. We are starting to deploy Discovery, Software Asset Management, and Hardware Asset Management.

We use ServiceNow Now Platform for IT Service & IT Operations Management primarily. We have a variety of products that we offer to our customers in the form of Software as a Service (SaaS) and Product as a Service (PaaS) model. This essentially means we have different releases, hotfixes, consultancy based adhoc enhancements that needs to be pushed to various environments for variety of reasons. ServiceNow tremendously helps us record & track these changes using customized workflows that perfectly aligns with our needs. Incident Management is another big area that we track and report using ServiceNow. Needless to say ServiceNow has become a very integral part of the organization's workflow.

We used ServiceNow Now Platform for asset management, change requests, incident management and corporate point of reference of everything that is integrated in ServiceNow Now Platform. This is used by the whole corporation and subsidiaries.

ServiceNow is used for our ticketing system. It is integrated with our support page to allow customers to send a ticket in. ServiceNow is also used as a knowledge base. We upload articles as it pertains to our user's issues. I upload documentation and also use it as a ticketing system where correspondence is sent back and forth to the customer. Basically providing a paper trail

The main reasons we decided to implement ServiceNow were the lack of proper distribution, tracking, reporting, and overall visibility of IT workload which on the other hand was making it difficult for us to make data-driven strategic decisions related to prioritization, and capacity planning, and recruiting.

All our people use ServiceNow to open IT ticket and manage it and when it is closed they can give feedback. All IT staff use ServiceNow to manage these tickets The management of tickets by ServiceNow offers a database of case history and good statistics. It is the best ITSM platform that we have found, it is native for incident management, problem management, knowledge management, and service request management.

ServiceNow Now Platform is used for request, service and incident management throughput the organisation. It helps to manage approval workflows and automated access control.

Currently, we are sandboxing it to possibly replace an existing ticketing service tool. Obviously, this tool will be used to track users' requests/incidents/etc. Also looking into its ability to integrate with Jamf and assets for compliance. Eventually, we hope to get other departments on board to collaborate with the ticketing system. KB tool is good to centralize information.

We are using ServiceNow as an ITSM platform to resolve users' Issues, The users can just send an email and a ticket is automatically created in ServiceNow, the application is very much helpful in managing and reporting. The inbuilt features of knowledge management, incident management, problem management, and service request management all under one roof make the application a perfect fit for our organization.

It is used by Internal IT and all employees can raise ticket using it.This is very nice platform for Service tickets, reporting and change management. Can create templates for change requests.<br>Easy for freshers to start with the ticketing system. Even it is easy to manage the database of this application.<br>There are scenarios where we even pull data from DB for audits and reports.

Our customers use ServiceNow Now Platform to raise orders or cases and I often will raise cases on behalf of customers. It is very easy to use. Our customers can also get advice on the product on the platform. we can raise internal cases on there. Also to teams such as IT if we need replacement equipment or other software is not working

ServiceNow Now Platform helps with incident tracking, requests, and problem management. It has built-in workflows with customization; this helps with the proper management of work items. The approval process helps ensures tickets go through proper approval flow. With multiple customers and their issues, this tool is essential to manage everything and meet customers' expectations.

ServiceNow is used as a ticketing system across departments to allow for the submission of Technology support tickets as well as visibility of work on visual task boards.

ServiceNow is is our Primary ISTM and Change Management solution. We also use it for SAM and HAM capabilities. The tool itself is so versatile and useful that we try to integrate as much as we can into ServiceNow. Flow designer is used to automated user management and record keeping for audits.

ServiceNow Platform is leveraged across the organization for ITSM, and ITBM as well as focused departments with scoped applications. It supports the business of Technology by managing Incidents, Problems and Changes to the infrastructure, supports a service mindset with a Portfolio of Services, tracks service level agreements for requests, manages safety by recording safety signs for each door, tracks facility requests, as well as a concerige services for a remote location

Servicenow is our ticketing platform. We use it to tie together LogicMonitor and auto-generate tickets based on alerts.

ServiceNow Now Platform is being used in our company to support our own Projects, Customer Projects, Sales Operation, ITSM needs, etc. Our Sales Opportunity management is being controlled and managed by ServiceNow Platform, as well, after we close a deal, the ServiceNow manages all the consulting cycle ServiceNow Now platform, time cards, etc.

Originally, we purchased the ServiceNow solution as a replacement to our help desk ticketing solution. With growth in public presence and large projects on the horizon, we were looking for more of a service desk solution to replace the previous ticketing system. We implemented first as just a help desk ticket system. Once we got users into the habits of entering tickets and being familiar with the interface, we slowly started to look at other departments (besides IT), as well as business processes that would benefit from ServiceNow. We've now added 9 additional departments and addressed over 20 separate business processes that were antiquated and rolled them into ServiceNow. With each success comes additional user buy-in, as well as exposure and confidence in the product. This has really helped us as an IT Department, not only in getting better reporting, incident and problem response, but also on the customer service side of the equation. Customers are more confident that their needs will be addressed, more responsive in communications, and more willing to collaborate on IT-related projects and requests.