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ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of …
Overview
What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
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What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Tech Details
- FAQs
What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and app extension tool for ServiceNow featuring a number of low-code / no code tools to improve operational efficiency, including:
- Flow Designer, a codeless, natural language design tool for building workflows
- IntegrationHub tool for connecting devices and apps
- Mobile Studio (based on the company's 2017 acquisition of SkyGiraffe, a mobile app development focused startup whose low-code tools are now integrated into the Now Platform)
- Agent Intelligence machine learning task automator
- Virtual Agent, a tool for building intelligent chatbots and virtual agents.
ServiceNow Now Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
Reviewers rate Usability highest, with a score of 8.7.
The most common users of ServiceNow Now Platform are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of the key use cases of ServiceNow is as an internal ITSM tool. Users rely on ServiceNow to efficiently resolve day-to-day requests and incidents from employees across the organization. With its global ticketing system, ServiceNow enables users to easily track work and generate instant reports, providing valuable insights into their operational performance. The Performance Analytics feature has been particularly helpful in streamlining reporting processes and facilitating accurate forecasting.
Another important use case of ServiceNow is its compatibility with other third-party tools. This seamless integration allows users to leverage additional functionalities and enhance their workflow efficiency. Additionally, ServiceNow offers a virtual bot that can complete various functions within the system, further automating processes and improving productivity.
ServiceNow is highly regarded for its intuitive interface, making it easy to set up and use. Users appreciate the customizable dashboards that provide them with relevant information at a glance, saving time and effort. Managing tickets has become less strenuous compared to previous solutions, as ServiceNow offers a straightforward system for tracking and resolving incidents, problems, changes, releases, configuration management, and service requests.
Beyond ITSM, ServiceNow finds applications in various departments across organizations. It serves as a comprehensive platform for managing different departments such as HR, Facilities, Procurement, Legal, and Finance. Through customized workflows, it facilitates record-keeping and ensures smooth change management processes. Moreover, ServiceNow supports sales operations and consulting cycles by helping with incident tracking, requests, problem management, and approval workflows.
Overall, ServiceNow proves to be a reliable and efficient solution for organizations seeking streamlined ticketing systems, comprehensive issue tracking management, and seamless integration capabilities. Its extensive functionalities cater to a range of departments while maintaining ease of use for all users.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
October 21, 2021
Highly configurable, simple ticketing system
ServiceNow is used as a ticketing system across departments to allow for the submission of Technology support tickets as well as visibility of work on visual task boards.
- Ticketing
- Visual Task Boards
- Custom Configuration
- Enhanced reporting functionality
- Easy configuration
- Ticketing
- Transparency
- Enhanced visibility allowing for transparency across teams
- Increased ability for teams to collaborate and achieve business objectives
- More accurate reporting of project progress
- Atlassian JIRA Align (formerly AgileCraft)
ServiceNow is highly configurable and so offers many options for different types of teams. The pricing was acceptable for our organization as well.
September 15, 2021
ServiceNow improve your Service Now!
ServiceNow is is our Primary ISTM and Change Management solution. We also use it for SAM and HAM capabilities. The tool itself is so versatile and useful that we try to integrate as much as we can into ServiceNow. Flow designer is used to automated user management and record keeping for audits.
- Automation
- Asset management
- Ticketing
- Change Mangment
- Discovery Maintenance
- Installation of integrated apps by automatically installing all necessary items
- Integration
- Automation
- Process flows have been greatly improved
- Asset management has help immensely
- Reduction of manual tasks
- BMC Helix ITSM (Remedy)
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy.
August 12, 2021
ServiceNow - worth the price
ServiceNow Platform is leveraged across the organization for ITSM, and ITBM as well as focused departments with scoped applications. It supports the business of Technology by managing Incidents, Problems and Changes to the infrastructure, supports a service mindset with a Portfolio of Services, tracks service level agreements for requests, manages safety by recording safety signs for each door, tracks facility requests, as well as a concerige services for a remote location
- workflow during a request item
- approval management for changes, and services
- service level agreement monitoring
- ability to spin up a low code application
- creating a notification engine to track all notifications
- providing a service to return modules to out of the box functionality removing customization
- providing an administration for new users profiles setup screen
- workflow
- approvals
- one stop shop
- providing transparency on infrastructure work
- providing transparency on backlog of developement requests to justify staffing
- increasing development productivity with Agile/Scrum
ServiceNow is more robust and easier to use
February 23, 2020
Great too to use, implement and resell
ServiceNow Now Platform is being used in our company to support our own Projects, Customer Projects, Sales Operation, ITSM needs, etc. Our Sales Opportunity management is being controlled and managed by ServiceNow Platform, as well, after we close a deal, the ServiceNow manages all the consulting cycle ServiceNow Now platform, time cards, etc.
- Flexibility to automate process
- Easy of use
- There is room to improvement but nothing specific that I can mentioned at this point.
- Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
- Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
When I assumed my territory (Brazil) at Nuvolax, ServiceNow Now Platform was already implemented, so I haven't had the choice to participate in the selection of the tool. Still, I can compare with other tools I had to use in my previous companies. With ServiceNow Now Platform, we were able to solve problems in a very easy and customized way, so it avoids buying a tool like Salesforce, where we need to adapt a lot to be able to use. The learning curve is faster and easy to use is excellent.
February 09, 2020
ServiceNow: Service desk solution across multiple departments and business processes
Originally, we purchased the ServiceNow solution as a replacement to our help desk ticketing solution. With growth in public presence and large projects on the horizon, we were looking for more of a service desk solution to replace the previous ticketing system. We implemented first as just a help desk ticket system. Once we got users into the habits of entering tickets and being familiar with the interface, we slowly started to look at other departments (besides IT), as well as business processes that would benefit from ServiceNow. We've now added 9 additional departments and addressed over 20 separate business processes that were antiquated and rolled them into ServiceNow. With each success comes additional user buy-in, as well as exposure and confidence in the product. This has really helped us as an IT Department, not only in getting better reporting, incident and problem response, but also on the customer service side of the equation. Customers are more confident that their needs will be addressed, more responsive in communications, and more willing to collaborate on IT-related projects and requests.
- Incident response, change management, asset management, and problem management.
- User communication, availability, ease of use, and user adoption.
- Menus can sometimes be confusing to navigate, unless paired down or customized.
- More flexibility needed for templates/home pages and graphics placement for company branding.
- User adoption. Prior to ServiceNow, tracking IT Requests was near impossible.
- Inter-departmental collaboration: ALL departments, and managers have now "bought-in" and push the platform.
In the past, I've used Remedy and the organization was using Spiceworks for years. I was so used to those platforms that when we started the search, I was honestly, completely biased towards those two. After comparing features side by side, going through user trials and watching customers interact with the interface, and the ease of use and adoption, it was clear that even against my biased opinion, ServiceNow was the clear winner.
During our trials we compared:
ServiceNow
Spiceworks
Remedy
FreshService
Solarwinds
Servicedesk
During our trials we compared:
ServiceNow
Spiceworks
Remedy
FreshService
Solarwinds
Servicedesk