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ServiceNow Now Platform

ServiceNow Now Platform

Overview

What is ServiceNow Now Platform?

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

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Recent Reviews

TrustRadius Insights

ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of …
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Awards

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Reviewer Pros & Cons

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Pricing

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What is ServiceNow Now Platform?

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is ServiceNow Now Platform?

The ServiceNow Now Platform is a digital workflow building and app extension tool for ServiceNow featuring a number of low-code / no code tools to improve operational efficiency, including:

  • Flow Designer, a codeless, natural language design tool for building workflows
  • IntegrationHub tool for connecting devices and apps
  • Mobile Studio (based on the company's 2017 acquisition of SkyGiraffe, a mobile app development focused startup whose low-code tools are now integrated into the Now Platform)
  • Agent Intelligence machine learning task automator
  • Virtual Agent, a tool for building intelligent chatbots and virtual agents.

ServiceNow Now Platform Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

Reviewers rate Usability highest, with a score of 8.7.

The most common users of ServiceNow Now Platform are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(118)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of the key use cases of ServiceNow is as an internal ITSM tool. Users rely on ServiceNow to efficiently resolve day-to-day requests and incidents from employees across the organization. With its global ticketing system, ServiceNow enables users to easily track work and generate instant reports, providing valuable insights into their operational performance. The Performance Analytics feature has been particularly helpful in streamlining reporting processes and facilitating accurate forecasting.

Another important use case of ServiceNow is its compatibility with other third-party tools. This seamless integration allows users to leverage additional functionalities and enhance their workflow efficiency. Additionally, ServiceNow offers a virtual bot that can complete various functions within the system, further automating processes and improving productivity.

ServiceNow is highly regarded for its intuitive interface, making it easy to set up and use. Users appreciate the customizable dashboards that provide them with relevant information at a glance, saving time and effort. Managing tickets has become less strenuous compared to previous solutions, as ServiceNow offers a straightforward system for tracking and resolving incidents, problems, changes, releases, configuration management, and service requests.

Beyond ITSM, ServiceNow finds applications in various departments across organizations. It serves as a comprehensive platform for managing different departments such as HR, Facilities, Procurement, Legal, and Finance. Through customized workflows, it facilitates record-keeping and ensures smooth change management processes. Moreover, ServiceNow supports sales operations and consulting cycles by helping with incident tracking, requests, problem management, and approval workflows.

Overall, ServiceNow proves to be a reliable and efficient solution for organizations seeking streamlined ticketing systems, comprehensive issue tracking management, and seamless integration capabilities. Its extensive functionalities cater to a range of departments while maintaining ease of use for all users.

Attribute Ratings

Reviews

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Score 8 out of 10
Vetted Review
Verified User
Incentivized
All our people use ServiceNow to open IT ticket and manage it and when it is closed they can give feedback. All IT staff use ServiceNow to manage these tickets The management of tickets by ServiceNow offers a database of case history and good statistics. It is the best ITSM platform that we have found, it is native for incident management, problem management, knowledge management, and service request management.
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
  • Connection with external Service desk tool.
if your company uses ITIL standards and you are looking for an ITSM platform ServiceNow is your best choice. It is a web platform well integrated with all common browsers. The installation didn't take a lot of time and it was not expensive. In the beginning, we bought ServiceNow in order to replace the old IT ticket tool then it was very flexible when we decided to implement Change Request, Asset Management, and KB for incidents and statistics.
  • Ticket management improved when we started to use ServiceNow.
I was not in the team that take care of the installation of ServiceNow but their feedback was very positive. Go live was done by the planned date and their support at the beginning provided always a timely response. Their customer service is friendly and easy to reach. Today we don't use their customer service anymore because we have an internal IT dedicated to maintaining the system.
ServiceNow is a web platform that does not require any installation on a customer's computer. It is very easy to use and it is user-friendly. The customer started to open incidents very fast without investing time and money in training. Customer loves the dashboard at the startup where they can see all their open incidents or look at KB articles for any issue.
All people use ServiceNow as ticket/incident management for IT.
3
Our company has a dedicated team in order to develop/maintain ServiceNow, unfortunately, I don't know them as they are not in my region.
  • Incident Management for all people.
  • Request Management for all people.
  • Asset Management for IT internal.
  • Change Request for IT internal.
  • Web platform instead of old ticket management tool.
  • User friendly
  • Integration with external IT help desk.
Everybody in the company is happy to use ServiceNow.
All people are happy to use a user-friendly web tool in order to open IT incidents.
IT people can easily support people with a stable and solid tool.
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