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ServiceNow Now Platform

ServiceNow Now Platform

Overview

What is ServiceNow Now Platform?

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

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Recent Reviews

TrustRadius Insights

ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is ServiceNow Now Platform?

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is ServiceNow Now Platform?

The ServiceNow Now Platform is a digital workflow building and app extension tool for ServiceNow featuring a number of low-code / no code tools to improve operational efficiency, including:

  • Flow Designer, a codeless, natural language design tool for building workflows
  • IntegrationHub tool for connecting devices and apps
  • Mobile Studio (based on the company's 2017 acquisition of SkyGiraffe, a mobile app development focused startup whose low-code tools are now integrated into the Now Platform)
  • Agent Intelligence machine learning task automator
  • Virtual Agent, a tool for building intelligent chatbots and virtual agents.

ServiceNow Now Platform Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

Reviewers rate Usability highest, with a score of 8.7.

The most common users of ServiceNow Now Platform are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(118)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of the key use cases of ServiceNow is as an internal ITSM tool. Users rely on ServiceNow to efficiently resolve day-to-day requests and incidents from employees across the organization. With its global ticketing system, ServiceNow enables users to easily track work and generate instant reports, providing valuable insights into their operational performance. The Performance Analytics feature has been particularly helpful in streamlining reporting processes and facilitating accurate forecasting.

Another important use case of ServiceNow is its compatibility with other third-party tools. This seamless integration allows users to leverage additional functionalities and enhance their workflow efficiency. Additionally, ServiceNow offers a virtual bot that can complete various functions within the system, further automating processes and improving productivity.

ServiceNow is highly regarded for its intuitive interface, making it easy to set up and use. Users appreciate the customizable dashboards that provide them with relevant information at a glance, saving time and effort. Managing tickets has become less strenuous compared to previous solutions, as ServiceNow offers a straightforward system for tracking and resolving incidents, problems, changes, releases, configuration management, and service requests.

Beyond ITSM, ServiceNow finds applications in various departments across organizations. It serves as a comprehensive platform for managing different departments such as HR, Facilities, Procurement, Legal, and Finance. Through customized workflows, it facilitates record-keeping and ensures smooth change management processes. Moreover, ServiceNow supports sales operations and consulting cycles by helping with incident tracking, requests, problem management, and approval workflows.

Overall, ServiceNow proves to be a reliable and efficient solution for organizations seeking streamlined ticketing systems, comprehensive issue tracking management, and seamless integration capabilities. Its extensive functionalities cater to a range of departments while maintaining ease of use for all users.

Attribute Ratings

Reviews

(1-24 of 24)
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Score 9 out of 10
Vetted Review
Verified User
  • Centralized employee support into 1 location for all corporate, field and supply chain
  • Cut down integration times due to depth in product portfolio, solution for everyone
  • Discovery was an expensive price tag that didnt bear out for our environment
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • One unified platform for IT service management across the organisation
  • Overall we have seen an increased user satisfaction score for IT services since the ServiceNow platform was introduced
  • Users rate the current service catalogue based on the ServiceNow platform more highly than the previous tool
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
April 11, 2022

ServiceNow tool

Prad Das | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It follows the proper ITL methodology. e.g. starting from Incident management, Problem Management, Request Management and Change management,
  • It has a easy features of drag and drop with other Business Applications .
  • It help us to manage the workflow and storing the historical data in the Cloud for future references.
April 07, 2022

ServiceNow for All

Jeff Lowenthal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Centralize many business processes on single platform
  • Introduce automation of business processes through workflow and external integrations
  • Minimize customization to limit technical debt
  • Easy and routine platform upgrades twice annually
Ramprasad Rangachary, PMP® | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Incident recording and tracking helps keep a tab on the ongoing incident and ability to report back using the data tracked is a huge plus.
  • Daily, Weekly, Monthly, Yearly & custom reporting across all aspects of ServiceNow is super helpful. Needless to say the report builder remove the hassles of using expensive external tools for reporting purposes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Time saving when a senior resource makes a internal KB for particular category of incidents and junior team members can follow it instead of starting it from the initial step
  • Change templates are much needed for recurring events
Rubens F. Dalle Lucca | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
  • Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • User adoption. Prior to ServiceNow, tracking IT Requests was near impossible.
  • Inter-departmental collaboration: ALL departments, and managers have now "bought-in" and push the platform.
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