Overview
What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
ServiceNow Now Platform - a Powerful too to implement, develop, or customize any application
ServiceNow Platform review - from an admin, developer and user
Complete solution for IT service management
The ticket management tool that every support team needs
ServiceNow Now a product to manage your digital workflows
ServiceNow tool
ServiceNow for All
ServiceNow Now Platform - complete solution for Change, Asset & Incident Management
ServiceNow Platform Review
ServiceNow -Pretty good CRM tool
A Well rounded Product
Best choice if you are looking for a ITSM web platform
Service Now - Made IT infrastructure access easy
Fantastic ITSM tool! Falls short on empathy for individual needs.
Service Now Review
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
- FAQs
What is ServiceNow Now Platform?
- Flow Designer, a codeless, natural language design tool for building workflows
- IntegrationHub tool for connecting devices and apps
- Mobile Studio (based on the company's 2017 acquisition of SkyGiraffe, a mobile app development focused startup whose low-code tools are now integrated into the Now Platform)
- Agent Intelligence machine learning task automator
- Virtual Agent, a tool for building intelligent chatbots and virtual agents.
ServiceNow Now Platform Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(118)Community Insights
- Business Problems Solved
ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of the key use cases of ServiceNow is as an internal ITSM tool. Users rely on ServiceNow to efficiently resolve day-to-day requests and incidents from employees across the organization. With its global ticketing system, ServiceNow enables users to easily track work and generate instant reports, providing valuable insights into their operational performance. The Performance Analytics feature has been particularly helpful in streamlining reporting processes and facilitating accurate forecasting.
Another important use case of ServiceNow is its compatibility with other third-party tools. This seamless integration allows users to leverage additional functionalities and enhance their workflow efficiency. Additionally, ServiceNow offers a virtual bot that can complete various functions within the system, further automating processes and improving productivity.
ServiceNow is highly regarded for its intuitive interface, making it easy to set up and use. Users appreciate the customizable dashboards that provide them with relevant information at a glance, saving time and effort. Managing tickets has become less strenuous compared to previous solutions, as ServiceNow offers a straightforward system for tracking and resolving incidents, problems, changes, releases, configuration management, and service requests.
Beyond ITSM, ServiceNow finds applications in various departments across organizations. It serves as a comprehensive platform for managing different departments such as HR, Facilities, Procurement, Legal, and Finance. Through customized workflows, it facilitates record-keeping and ensures smooth change management processes. Moreover, ServiceNow supports sales operations and consulting cycles by helping with incident tracking, requests, problem management, and approval workflows.
Overall, ServiceNow proves to be a reliable and efficient solution for organizations seeking streamlined ticketing systems, comprehensive issue tracking management, and seamless integration capabilities. Its extensive functionalities cater to a range of departments while maintaining ease of use for all users.
Attribute Ratings
Reviews
(1-24 of 24)ServiceNow Now Platform - a Powerful too to implement, develop, or customize any application
- improved data insights and reporting
- streamlined operations
- workflows are completed faster
- less staff required for same work
- higher accountability
- Centralized employee support into 1 location for all corporate, field and supply chain
- Cut down integration times due to depth in product portfolio, solution for everyone
- Discovery was an expensive price tag that didnt bear out for our environment
Complete solution for IT service management
- One unified platform for IT service management across the organisation
- Overall we have seen an increased user satisfaction score for IT services since the ServiceNow platform was introduced
- Users rate the current service catalogue based on the ServiceNow platform more highly than the previous tool
The ticket management tool that every support team needs
- Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
- Carries detailed information which is useful in application support teams.
- Tracking of tickets current situation and editing them as a user is a tricky part.
- Costly as compared to other alternatives.
ServiceNow tool
- It follows the proper ITL methodology. e.g. starting from Incident management, Problem Management, Request Management and Change management,
- It has a easy features of drag and drop with other Business Applications .
- It help us to manage the workflow and storing the historical data in the Cloud for future references.
ServiceNow for All
- Centralize many business processes on single platform
- Introduce automation of business processes through workflow and external integrations
- Minimize customization to limit technical debt
- Easy and routine platform upgrades twice annually
- Incident recording and tracking helps keep a tab on the ongoing incident and ability to report back using the data tracked is a huge plus.
- Daily, Weekly, Monthly, Yearly & custom reporting across all aspects of ServiceNow is super helpful. Needless to say the report builder remove the hassles of using expensive external tools for reporting purposes.
ServiceNow Platform Review
- ServiceNow Now Platform is very expensive but since this is being used on a corporate level this is not an issue and everything has been utilized well.
ServiceNow -Pretty good CRM tool
- SLA time management- It helps with keeping cases from breaching
- easy communication
A Well rounded Product
- Breadth of services
Best choice if you are looking for a ITSM web platform
- Ticket management improved when we started to use ServiceNow.
Service Now - Made IT infrastructure access easy
- Easy access to required resources
- Less manual interventions
- Single view for all requests
- Testing currently
- Time well spent
- Reactions to overall departments
Service Now Review
- None.
ServiceNow - Flexi ticketing tool
- Time saving when a senior resource makes a internal KB for particular category of incidents and junior team members can follow it instead of starting it from the initial step
- Change templates are much needed for recurring events
ServiceNow Now Platform review
- Streamlined Customer queries
- Taken pressure off the call centre
- Simplified the way our customers contact us
Great tool for managing incidents
- Better communication
- Better tracking
- Custom reports which helps with analysis
Highly configurable, simple ticketing system
- Enhanced visibility allowing for transparency across teams
- Increased ability for teams to collaborate and achieve business objectives
- More accurate reporting of project progress
ServiceNow improve your Service Now!
- Process flows have been greatly improved
- Asset management has help immensely
- Reduction of manual tasks
ServiceNow - worth the price
- providing transparency on infrastructure work
- providing transparency on backlog of developement requests to justify staffing
- increasing development productivity with Agile/Scrum
Solid cloud based ticketing platform
- Auto ticket generation from Logic Monitor.
- Consistent cloud-based ticketing.
- Cloud based and available from anywhere.
Great too to use, implement and resell
- Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
- Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
ServiceNow: Service desk solution across multiple departments and business processes
- User adoption. Prior to ServiceNow, tracking IT Requests was near impossible.
- Inter-departmental collaboration: ALL departments, and managers have now "bought-in" and push the platform.