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ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of …
Overview
What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
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What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Tech Details
- FAQs
What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and app extension tool for ServiceNow featuring a number of low-code / no code tools to improve operational efficiency, including:
- Flow Designer, a codeless, natural language design tool for building workflows
- IntegrationHub tool for connecting devices and apps
- Mobile Studio (based on the company's 2017 acquisition of SkyGiraffe, a mobile app development focused startup whose low-code tools are now integrated into the Now Platform)
- Agent Intelligence machine learning task automator
- Virtual Agent, a tool for building intelligent chatbots and virtual agents.
ServiceNow Now Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
Reviewers rate Usability highest, with a score of 8.7.
The most common users of ServiceNow Now Platform are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of the key use cases of ServiceNow is as an internal ITSM tool. Users rely on ServiceNow to efficiently resolve day-to-day requests and incidents from employees across the organization. With its global ticketing system, ServiceNow enables users to easily track work and generate instant reports, providing valuable insights into their operational performance. The Performance Analytics feature has been particularly helpful in streamlining reporting processes and facilitating accurate forecasting.
Another important use case of ServiceNow is its compatibility with other third-party tools. This seamless integration allows users to leverage additional functionalities and enhance their workflow efficiency. Additionally, ServiceNow offers a virtual bot that can complete various functions within the system, further automating processes and improving productivity.
ServiceNow is highly regarded for its intuitive interface, making it easy to set up and use. Users appreciate the customizable dashboards that provide them with relevant information at a glance, saving time and effort. Managing tickets has become less strenuous compared to previous solutions, as ServiceNow offers a straightforward system for tracking and resolving incidents, problems, changes, releases, configuration management, and service requests.
Beyond ITSM, ServiceNow finds applications in various departments across organizations. It serves as a comprehensive platform for managing different departments such as HR, Facilities, Procurement, Legal, and Finance. Through customized workflows, it facilitates record-keeping and ensures smooth change management processes. Moreover, ServiceNow supports sales operations and consulting cycles by helping with incident tracking, requests, problem management, and approval workflows.
Overall, ServiceNow proves to be a reliable and efficient solution for organizations seeking streamlined ticketing systems, comprehensive issue tracking management, and seamless integration capabilities. Its extensive functionalities cater to a range of departments while maintaining ease of use for all users.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
April 13, 2022
The ticket management tool that every support team needs
It is a fairly intuitive tool, easy to set up, and easy to use. The dashboards are highly customizable, so users will have at a glance what they need making everything faster and less agonizing. Managing tickets is fairly straightforward and much less strenuous than it was before. Receiving, assigning, and resolving support tickets is much faster, helping us to provide better service internally and externally. It is powerful and integrates many functions while still being fast and working smoothly.
- Within my organization we started using this tool for IT ticket management because it is fast, easy to understand, its interface is simple and everything works well and smoothly.
- The control panel is customizable, we can adapt it to our needs and comfort.
- Its ticket manager is excellent and it is easy to track tickets based on their status, everything is more organized and easy to understand.
- In terms of analytics, it also performs very well and the reports it generates present information of great value to our work team; it has come to simplify the life of those of us who work providing internal and external support.
- It is a robust tool and although it is easy to understand, it takes a little time to master at first.
- The visual dashboard has a little room for improvement, it could have more features.
- Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
April 11, 2022
ServiceNow tool
It is the easiest Ticketing and issue Tracking management system. I can see the details from the originations, the impact caused by the Bug, and the Changes made by the technical team members. Finally how the issue got resolved by the Tier-3 support team. A proper way to follow ITL Management.
- origination of the errors or Bug
- What troubleshooting were done by Tier-1 or Tier-2 support team. Any logs got attached to review
- What changes so far were made by technical team.
- Whether the required changes got approved by CAB
- Sometime it is difficult to reopen some closed ticket for escalation.
- Sometimes it is not easy to read the latest updates via email attachments without opening the client tools
- I feel sometimes the context gets too long to follow. it contains too many details logs. This is not bad but sometime in the rush could get a little overwhelm.
- It follows the proper ITL methodology. e.g. starting from Incident management, Problem Management, Request Management and Change management,
- It has a easy features of drag and drop with other Business Applications .
- It help us to manage the workflow and storing the historical data in the Cloud for future references.
March 23, 2022
ServiceNow Now Platform review
Our customers use ServiceNow Now Platform to raise orders or cases and I often will raise cases on behalf of customers. It is very easy to use. Our customers can also get advice on the product on the platform. we can raise internal cases on there. Also to teams such as IT if we need replacement equipment or other software is not working
- Stores Information
- Raises Faults
- Raises Cases
- Searching for raised cases
- Searching by customer name
- Streamlined Customer queries
- Taken pressure off the call centre
- Simplified the way our customers contact us