ServiceNow Now Platform, a tool where you pay for what you get
Rating: 10 out of 10
November 21, 2024
Vetted Review
Verified User
9 years of experience
- Full API for communication to and from other tools
- Following ITIL framework for Incident and Requests
- Continued development and new feature releases
- Data reporting and analytics
Cons
- CMDB is very open ended and finding examples or easy to follow guides for design are almost non existent if not subscribing to other modules to do it for you.
- Project module is designed around MS Project with a lot of configuration that is hard to override or change when it doesn't fit your own process model.
- Some of the usage licensing can be very difficult to track. There are items that will seem to register against it that shouldn't at times.
- Deployment of new features or new modules almost always requires the use of 3rd party partners to do the work successfully.