Name: ServiceNow Security Operations
Rating: 10 (5 reviews)
Author: ServiceNow

Customer Training

Help Desk

Web and Video Conferencing

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Flowchart

Development

Student Management

Education

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Collaboration

Emissions Management

Online Notary

Enterprise

Accounting

Anti-Money Laundering (AML)

CTRM

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

API Management

Authorization

Cloud Storage

Component Content Management

Data Deduplication

Data Governance

Fraud Detection

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Load Testing

M2M Application Development

Managed Print

Managed Private Cloud

Managed Public Cloud Infrastructure

Network Performance Monitoring

Output Management

Relational Database Management Systems

Sensitive Data Discovery

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User Activity Monitoring

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

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Content Management

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Data Management

Digital Experience Intelligence

Digital Experience Platforms (DXP)

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Location Intelligence

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Headless eCommerce

Sales Engagement

Sales

Data Loss Prevention

Security Information and Event Management (SIEM)

Security

Banking

Car Rental

Church Management

Home Health Care

Intelligent Document Processing

Retail Execution

Vertical-Specific

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Users have made several recommendations for ServiceNow's Security Operations tool. The three most common recommendations are as follows: 

1. Implementing a strong team after the initial implementation: Many users suggest having a dedicated and knowledgeable team in place to ensure the effectiveness of the Security Operations tool. They believe that this tool requires a high level of maturity in processing and systems, and having a skilled team can help maximize its potential.

2. Enhancing integration capabilities: Some users recommend improving the integration capabilities of the Security Operations tool. They suggest making it easier to integrate with other security tools and platforms to enhance automation and streamline workflows. This would enable seamless collaboration between different security processes and ultimately improve overall efficiency.

3. Providing more comprehensive reporting and analytics functionalities: Another common recommendation is to enhance the reporting and analytics capabilities of the Security Operations tool. Users would like more robust reporting features, including customizable dashboards and advanced analytics capabilities. This would allow them to gain deeper insights into their security operations, identify trends, and make data-driven decisions to strengthen their overall security posture.

In summary, users recommend implementing a strong team after initial implementation, enhancing integration capabilities, and providing more comprehensive reporting and analytics functionalities for ServiceNow's Security Operations tool. These recommendations aim to optimize its effectiveness, improve collaboration with other security tools, and enable better decision-making through insightful data analysis.

Configurable Interface: Users have praised the highly configurable and intuitive user interface of ServiceNow Security Operations. It has been noted by several reviewers that this feature makes it easy to access and resolve incidents quickly.

Range of Features: Many users appreciate the wide range of features available in ServiceNow Security Operations, including assignment rules, risk calculator, vulnerability group rules, and UI supporting both mobile and desktop for handling security incidents. Several reviewers have mentioned this as a significant advantage when using the platform.

Centralized Records Maintenance: The centralized maintenance of complete records in one place is another common positive aspect noted by several reviewers. They appreciate how it is auditable for compliance purposes while being cross-referenced for historical reference.

Difficult Navigation: Several users have found the user interface of ServiceNow Security Operations difficult to navigate, especially when starting off with the software.

Automation Component Needs Improvement: Some customers have reported that the automation component of the software needs improvement as it can be slow and lagging. 

Significant Investment Required for Configuration: A few reviewers have mentioned that a significant investment is required to configure and integrate ServiceNow Security Operations, which can be a challenge for businesses without sufficient resources.

Built on the Now Platform, the ServiceNow Security Operations application bundle, available in the Standard, Professional, and Enterprise bundles, supports SecOps with security orchestration, automation and response (SOAR) platform. Higher tier plans integrating ServiceNow's own proactive vulnerability management capabilities, and threat intelligence services, and boasts security workflows through integrations with other security services.

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ServiceNow Security Operations

Security, Orchestration, Automation and Response (SOAR) tools are software that automate security workflows or provide instructions (playbooks) for repeatable security operations tasks to ensure they remain consistent with policy, and are executed with minimal error. In achieving this, they include or ingest information from SIEM, security operations analytics tools, and security forensic tools for post-incident analysis and process improvement. Their functionality overlap with Incident Response Platforms, which also provide playbooks for security operations, but with an emphasis on particular rare but damaging cases (i.e. incidents) rather than recurring operations.

Security Orchestration, Automation and Response (SOAR)

Servicenow Security Operation Demo | Introduction of SecOps | Servicenow SecOps Tutorial |IT Canvass

Respond Faster with ServiceNow Security Operations and MITRE ATT&CK Framework

Likelihood to Recommend

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: <a href="https://www.servicenow.com/" rel="">www.servicenow.com</a>.

ServiceNow

ServiceNow Security Operations 2022-04-18 10:55:29

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TrustRadius

Third party

Third party applications

Tool requires

Requires time

Data management

Search functionality

Well documented

User interface

Root cause analysis

Best service

Threat intelligence

Service management

Incident management

Management tool

Cloud services

User management

Use case

Ability to work

Home

Security Orchestration, Automation and Response (SOAR) Tools

We are using a service now security operations center to monitor our network resources, since my team works in the cloud it can detect any performance or abuse of our network resources. An incident is automatically logged on to service now from which we can check and resolve the incident. We have the option to perform a complete root cause analysis of the problem and also threat intelligence provides us a scope to gain more knowledge about the security incidents.

Automatically creates a ticket for security incidents.
Complete root cause Analysis of the problem.
Ability to provide more knowledge because of threat intelligence.

Integration with other third party applications.

Threat analysis.
Ability to create automatic incidents.

Positive ROI since most of the security incidents can be closed via a security centre.

ServiceNow Security Operations

Overview

What is ServiceNow Security Operations?