Name: ServicePilot ISM
Author: ServicePilot

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Demand Planning

Emissions Management

Knowledge Management

Online Notary

Payment Facilitation

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

App Development

Cloud Storage

Data Center Backup

Data Center Networking

Data Center Outsourcing (Canada)

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Enterprise Printing

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Mobile Data Security

Network Performance Monitoring

Secure Access Control

Service Virtualization

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Creative Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Predictive Sales Analytics

Sales Consulting

Sales Dialer

Sales Incentive Compensation Management

Sales Training

Sales

Virtualization Security

Security

Financial Services CRM

Hospital Management

Medical Office EMR & EHR

Revenue Cycle Management (RCM)

Shipping

eDiscovery

Vertical-Specific

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ServicePilot has proven to be a valuable tool for monitoring voice networks and ensuring quality, as mentioned by customers who have utilized the software. The visibility provided by ServicePilot has been particularly beneficial, allowing users to effectively monitor their voice networks and detect any security issues that may arise. In addition to voice networks, ServicePilot has also been used for over 10 years to monitor entire Wan and Lan networks, as well as IBM mainframe business. Customers have praised the availability and accessibility of the support team, who are always ready to provide assistance when needed. Overall, ServicePilot has been widely recognized for its effectiveness in network monitoring, providing users with the necessary tools and support for managing their networks efficiently.

Ease of Use and Deployment: Users have consistently praised ServicePilot for its ease of use and deployment. The software is lauded for its straightforward installation process, as well as its ability to be easily customized based on specific configurations. This user-friendly approach makes it simple for organizations to implement and adapt ServicePilot according to their monitoring needs.
Flexibility for Different Products: Reviewers highlight the impressive flexibility of ServicePilot, which enables the supervision and automation of a wide range of products from various brands. This versatility allows businesses to effectively monitor diverse systems and devices within their infrastructure, regardless of the brand or type of product being used. Such adaptability proves valuable in accommodating different monitoring requirements across different environments.
High Level of Customizability: According to users, one standout feature of ServicePilot is its highly customizable nature. It is not considered a standard solution but rather an adaptable tool that can be tailored precisely to individual requirements. The software's ability to be fine-tuned ensures that organizations can align it with their specific monitoring goals and preferences, delivering a more personalized experience overall.
Overall, these positive aspects contribute to making ServicePilot an attractive choice for those seeking an easy-to-use, flexible, and highly customizable monitoring solution.

Shortcuts: Some users have expressed dissatisfaction with the use of shortcuts in the software, finding it to be a negative point. They feel that the shortcuts are not intuitive and can be difficult to remember, leading to frustration and slower workflow.

Inability to Modify Packaged Views: Several reviewers have mentioned that they were unable to modify packaged views, which they considered to be a drawback of the software. This limitation restricts their ability to customize and tailor the views according to their specific needs and preferences.

Slow Performance with Large Telephony Systems: Users who deal with large telephony systems have reported that the software can be slow when activating filters for real-time statistics on call quality. This delay hinders their ability to quickly analyze data and make informed decisions in time-sensitive situations.

ServicePilot, located in Miami, Florida, offers ServicePilot ISM, a network performance monitoring option.

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Website Monitoring

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ServicePilot ISM

ServicePilot

A network performance monitoring system monitors the entire network for performance problems and collects performance data such as network traffic analysis performance bottlenecks, etc.

Automated network device discovery

Automated network device discovery allows all devices in the environment to be found and tracked

Network monitoring

Monitoring network device availability and performance indicators like bandwidth, packet loss, CPU, WAN links, etc.

Baseline threshold calculation

Calculation of baseline thresholds so to establish warning thresholds

Alerts

Alerts warning of critical infrastructure component failure can be sent via email or SMS or other channel

Network capacity planning

Capacity planning analyzes interface utilization, disk usage, etc. and allows identification of capacity problems well in advance of threshold breach

Packet capture analysis

Interception of data packets provides performance-related information such as network and application response times, and traffic type analysis

Network mapping

Dynamic mapping tool allows the network topology to be mapped showing performance metrics, and link connection and utilization

Customizable reports

Ability to schedule, generate, and deliver custom performance and availability reports

Wireless infrastructure monitoring

Ability to monitor wireless access points, controllers, and connected clients

Hardware health monitoring

Ability to monitor key hardware metrics including temperature, fan speed, and power supply

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ServicePilot ISM

Overview

What is ServicePilot ISM?