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ServicePilot has proven to be a valuable tool for monitoring voice networks and ensuring quality, as mentioned by customers who have …
Overview
What is ServicePilot ISM?
ServicePilot, located in Miami, Florida, offers ServicePilot ISM, a network performance monitoring option.
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What is ServicePilot ISM?
ServicePilot, located in Miami, Florida, offers ServicePilot ISM, a network performance monitoring option.
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- Free/Freemium Version
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What is LogicMonitor?
LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.
Product Details
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- Tech Details
What is ServicePilot ISM?
ServicePilot ISM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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ServicePilot has proven to be a valuable tool for monitoring voice networks and ensuring quality, as mentioned by customers who have utilized the software. The visibility provided by ServicePilot has been particularly beneficial, allowing users to effectively monitor their voice networks and detect any security issues that may arise. In addition to voice networks, ServicePilot has also been used for over 10 years to monitor entire Wan and Lan networks, as well as IBM mainframe business. Customers have praised the availability and accessibility of the support team, who are always ready to provide assistance when needed. Overall, ServicePilot has been widely recognized for its effectiveness in network monitoring, providing users with the necessary tools and support for managing their networks efficiently.
Ease of Use and Deployment: Users have consistently praised ServicePilot for its ease of use and deployment. The software is lauded for its straightforward installation process, as well as its ability to be easily customized based on specific configurations. This user-friendly approach makes it simple for organizations to implement and adapt ServicePilot according to their monitoring needs. Flexibility for Different Products: Reviewers highlight the impressive flexibility of ServicePilot, which enables the supervision and automation of a wide range of products from various brands. This versatility allows businesses to effectively monitor diverse systems and devices within their infrastructure, regardless of the brand or type of product being used. Such adaptability proves valuable in accommodating different monitoring requirements across different environments. High Level of Customizability: According to users, one standout feature of ServicePilot is its highly customizable nature. It is not considered a standard solution but rather an adaptable tool that can be tailored precisely to individual requirements. The software's ability to be fine-tuned ensures that organizations can align it with their specific monitoring goals and preferences, delivering a more personalized experience overall. Overall, these positive aspects contribute to making ServicePilot an attractive choice for those seeking an easy-to-use, flexible, and highly customizable monitoring solution.
Shortcuts: Some users have expressed dissatisfaction with the use of shortcuts in the software, finding it to be a negative point. They feel that the shortcuts are not intuitive and can be difficult to remember, leading to frustration and slower workflow.
Inability to Modify Packaged Views: Several reviewers have mentioned that they were unable to modify packaged views, which they considered to be a drawback of the software. This limitation restricts their ability to customize and tailor the views according to their specific needs and preferences.
Slow Performance with Large Telephony Systems: Users who deal with large telephony systems have reported that the software can be slow when activating filters for real-time statistics on call quality. This delay hinders their ability to quickly analyze data and make informed decisions in time-sensitive situations.