Skip to main content
TrustRadius
ServicePower

ServicePower

Overview

What is ServicePower?

ServicePower is a field service management software designed to streamline field service operations for businesses of all sizes. According to the vendor, ServicePower caters to a wide range of industries, including building technologies, appliances & electronics, home warranty, insurance, and power...

Read more
Recent Reviews

TrustRadius Insights

Service Power is a versatile software that has transformed the operations of businesses by automating functions and optimizing resources. …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is ServicePower?

ServicePower is a field service management firm that has been in the mobile workforce management space since 1996. It includes features such as schedule optimization, mobile workforce management and tracking, and built-in business intelligence.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

7 people also want pricing

Alternatives Pricing

What is Salesforce Field Service?

Field Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce.

What is Microsoft Dynamics 365 Field Service (FieldOne)?

Microsoft Dynamics 365 Field Service is the updated, rebranded replacement for FieldOne Sky, a field service management acquired by Microsoft in 2015. Microsoft Dynamics 365 Field Service (and the former FieldOne) is built around features such as scheduling and dispatching optimization, automated…

Return to navigation

Product Demos

ServicePower | Field Service Management Software

YouTube
Return to navigation

Product Details

What is ServicePower?

ServicePower is a field service management software designed to streamline field service operations for businesses of all sizes. According to the vendor, ServicePower caters to a wide range of industries, including building technologies, appliances & electronics, home warranty, insurance, and power & utilities. This solution is used by field service technicians, service directors, operations managers, customer care managers, and field service operations and strategy professionals to optimize job request management, dispatch and routing, mobile field service, parts and inventory management, and reporting and analytics.

Key Features

Field Service Management: According to the vendor, ServicePower offers end-to-end management of field service operations, from job request to payment processing. It allows businesses to efficiently schedule and dispatch technicians, optimize scheduling based on real-time visibility, and improve operational efficiency.

Job Request Management: According to the vendor, businesses can easily capture job details, automate job triage and assignment, and track the progress of job requests to ensure timely resolution and customer satisfaction.

Dispatch and Routing: The vendor claims that ServicePower automates the dispatch process, assigns jobs to suitable technicians based on skills and availability, provides real-time visibility into technician locations and job status, and optimizes technician routes for improved efficiency.

Mobile Field Service: According to the vendor, the mobile app enables field service technicians to access job details, customer information, and service history on the go. Technicians can update job status, capture photos, and complete service reports directly from the app, enhancing productivity and communication.

Parts and Inventory Management: The vendor states that ServicePower allows businesses to track and manage their inventory of parts and equipment, automate replenishment and reordering, and streamline inventory management workflows.

Reporting and Analytics: According to the vendor, the software offers comprehensive reporting and analytics capabilities, enabling businesses to generate customizable reports and dashboards, monitor key performance indicators, and make data-driven decisions for optimizing field service operations.

ServicePower Video

Overview of ServicePower Field Service Management Suite

ServicePower Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(1)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Service Power is a versatile software that has transformed the operations of businesses by automating functions and optimizing resources. Users have reported a reduction in staff and increased workload efficiency thanks to the automated functions for estimates and invoicing, which allow for auto approvals based on user-defined rules and guidelines. This not only saves time but also ensures accuracy in the billing process. The software is particularly helpful in scheduling assignments and optimizing resources, making it easier to manage service calls and warranty claims in one place. With Service Power, businesses can streamline their operations and improve customer satisfaction.

One of the standout features of Service Power is its exceptional support team. Users have praised the support team for their responsiveness and expertise in addressing questions and needs related to the product. The support provided by Service Power consistently meets high standards and the team is prompt in resolving queries and issues. This level of support gives users peace of mind knowing that they are not alone when facing challenges with the software.

Despite its complex algorithm, Service Power is known for its ease of use and flexibility in customization. Businesses have been using this reliable and effective tool for many years. However, some users feel that the software struggles with more granular operations, especially when it comes to intricate routing. Nonetheless, the overall user experience remains positive due to the software's ease of use and its ability to improve workload efficiency.

Users appreciate the simplicity of the Service Power application as well as the helpfulness of the support staff. Some suggestions for improvement include enhancing the Service Analytic Report export feature, expanding all features, and updating maps and travel matrix for Canada. These suggestions highlight opportunities for further development that can enhance user experience.

Service Power is highly regarded for its role in filing claims accurately and staying up to date with the latest news in appliance repair. The connectivity to service management systems and user-friendly web interfaces make it a preferred choice for AIG. However, there is still room for improvement, especially through the development of mobile interfaces and geographical mapping software, which can enhance the user experience even further.

Overall, Service Power has proven to be valuable for businesses as it allows for scheduling different types of jobs across various geographical locations. It has transformed operations from a paper-based system to a more efficient one, providing accurate solutions and tracking for external agents. By improving productivity and incorporating user suggestions for system enhancements, Service Power continues to meet the needs of businesses in various industries.

Efficient Dispatch and Scheduling: Service Power has been found beneficial by multiple users for optimizing scheduling and enabling real-time dispatch, leading to efficient and timely service. Two reviewers mentioned this advantage.

Streamlined Warranty Claim Process: Users appreciate how Service Power simplifies the warranty claim process by allowing claims to be submitted with just a click of a button, as all necessary information is pre-filled by the manufacturer. The ability to track claim status and make corrections ensures a smooth payment process. One reviewer highlighted this benefit.

User-Friendly Interface and Setup: Reviewers describe Service Power as having a great user-friendly interface that is easy to navigate, making it straightforward to get started. They also praise the ease of setup, highlighting its simplicity. Two reviewers mentioned this positive aspect.

Inefficient Background/Credentialing Functionality: Some users have found the background/credentialing functionality to be inefficient and not as smooth as expected, causing frustration and hindering their workflow.

Complex System Setup and Configuration: Several reviewers have mentioned that the system is complex to debug and requires a lot of configuration, making it difficult to set up and upgrade. This complexity has been a source of frustration for users.

Dissatisfaction with Customer Service: Users expressed dissatisfaction with the customer service, stating that they experienced long wait times and needed to call the company for claim processing issues. This lack of prompt support has negatively impacted their experience using the software.

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
So it helps in providing the track of our external agents which were difficult previously. It helps by guiding and providing an accurate solution for our current system and it helps us in knowing the status of our system. Using their suggestions we can improve our system which eventually helps in improving the productivity of our team.
  • System solution.
  • Tracking customers.
  • Improving team productivity.
  • Responsiveness
Improving the current situation of any particular company. Or, if you want to track your external agents so that you can rectify your system accordingly. These are some of the scenarios where we can use ServicePower to improve.
  • Tracking external agents.
  • Analyze the system and help to Optimize that.
  • Help HR to improve and increase productivity.
  • Help the overall system to excel.
It has the best tracking and optimization service.
Actifio Sky, Dialogflow (formerly Api.ai)
Return to navigation