Name: ServicePro
Rating: 6 (1 reviews)
Author: Help Desk Technology Corporation

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Product Lifecycle Management (PLM)

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Facility Management

IP PBX

Operational Analytics

Policy Management

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

Employee Scheduling

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Performance Management (APM)

Archiving

Build Automation

Cloud Cost Management

Cloud Storage

Code Review

Configuration Management Databases

Data Mapping

Density-Optimized Servers

Email Encryption

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

IT Service Providers

Integration Platform as a Service (iPaaS)

Log Management

Managed DNS

Network Performance Monitoring

Software-Defined WAN

System Monitoring

Web Scraping

WiFi Hotspot

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Email Deliverability

Email Marketing

Marketing Automation

Online Proofing

Search Engine Marketing (SEM)

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Product Configuration

Social Commerce

Sales

Laboratory Information Management

Membership Management

Roofing

Vertical-Specific

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Users commonly recommend the following improvements for this software: 

1. Provide training to help users understand how to navigate the system and prioritize fields. 
2. Treat ticketing as a major source for business, emphasizing its importance for effective customer support. 
3. Consider HTML 5 implementation and request demos of this product and other alternatives before making a purchase decision. 

In addition, some users express their satisfaction with this software, stating that it is the best they have used and better than their current software, ServicePro. However, others highlight the need for better support and suggest considering alternative help desk software options available in the market.

ServicePro solves various business problems faced by users, including the need to keep a record of common issues and requests raised by employees. According to users, the program's ability to integrate with day-to-day activities streamlines case resolution processes, resulting in cost savings and better time management practices. ServicePro also helps users to identify habitual problem areas and address them directly, thereby increasing business process efficiency for the help desk team. 

The standardized layout of ServicePro and its macro functionality make it easy to use on a daily basis. By allowing for the creation, documentation, and closing of task tickets with ease, users note that they can handle more tickets more quickly than before. Additionally, the detailed account history feature is particularly useful in resolving ongoing customer issues. Overall, users find that ServicePro provides greater transparency when dealing with management and end-users alike while ensuring a smoother workflow for all parties involved in managing tickets and resolving customer issues.

Workflow efficiency: Users found that ServicePro simplifies the process of requesting work and enhances the efficiency of workflow, allowing them to complete all requests in one place while saving time and effort. Many reviewers expressed satisfaction with the automation process and routing features which made their task management more efficient.

Ease-of-use: Reviewers appreciated that ServicePro is easy to use, even for those who are new to it. They found the user interface to be intuitive, making it easy to navigate and complete tasks quickly. Several users also liked that it supports cloud platform accessibility from anywhere.

Customization options: The customization options offered by ServicePro impressed many users who found it easy to configure alerts, canned responses, and categories among others. Some customers praised the platform's ability to allow for expansion by adding additional categories based on dashboards which gave them a clear view of what needed attention.

Confusing UI: Some users have reported that the user interface of ServicePro is confusing and could be improved to make it more intuitive. 

Slow Performance: Several reviewers have mentioned that the software can be slow, particularly when additional features are added. 

Limited Functionality: Many users feel that ServicePro's industry-specific nature limits its usefulness in broader contexts.

ServicePRO is an enterprise-grade service desk software that aims to automate the entire lifecycle of service requests to enhance customer support. It's a versatile solution available both as a cloud-hosted offering and on-premise installation, which provides complete visibility into organizational operations while maintaining security requirements. ServicePRO caters to various industries such as healthcare, logistics, utilities, local/state/federal government institutions with its comprehensive set of features.

ServicePRO offers several key benefits; its high configurability and customization options enable organizations to tailor their workflows in line with unique business processes. The tool's rich feature set ensures maximum productivity at an optimal cost point compared to similar enterprise-scale service desk systems in the market. Notable features include automated email updates, ITIL workflow configuration, collaboration via quick messages, role-based user access permissions along with support for custom reports using queries/charts/dashboards.

Moreover, ServicePRO Web grants users flexibility through self-service portals where they can look up knowledge base articles or review request status either using mobile/desktop browsers. Additionally, customers can leverage AI-powered chatbots/Virtual Assistants placed directly on the corporate website or within self-service portals for quicker issue resolution without involving human intervention. Finally, developers have also been considered by providing Application Programming Interfaces (API) & Software Development Kit (SDK) for further customization hence making ServicePro a true end-to-end solution catering to every aspect of your organization’s needs.

ServicePro is an IT service management solution that can be hosted on-premise or deployed through the cloud. It includes features such as change, incident / task, and project management.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

ServicePro

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

ServicePRO Online Features include barcoding, Customer Access Module, Dispatching and Scheduling, Invoicing Report Designer and Much More! Call us to learn how to get setup with a free demo!

Learn More at http://pest.servicepro.online/
Apple: https://youtu.be/L9mFoasVGZQ
Andriod: https://youtu.be/req-fQuZQ_E
Desktop: https://youtu.be/87y9ZFXzTsQ

Give us a call on +61 2 9450 8888 or check us out on Facebook!
http://on.fb.me/1Gro2fY
http://pestcontrolsoftware.servicepro.online

ServicePRO Online Features Demo - Pest Control

ServicePRO-OnLine Bar Coding software demo on the Samsung Note. This demo illustrates how you can utilize the Note as a Bar Code scanner. Take a look.

Learn More Here: http://www.pest-app.com/pest-control-software-features/barcode-solution-pest-control-software/

ServicePRO-OnLine Bar Coding on the Samsung Note

ServicePRO-OnLine Termite  Inspection Report software demo on the mini iPad. This demo illustrates how you can modify an existing site plan - once the site plan is modified, it is then the new site plan. Take a look.

Learn More Here: http://www.pest-app.com/pest-control-software-features/site-plan-features-pest-control-software/

ServicePRO-OnLine change a Site Plan on the Android Tablet

ServicePRO Online has Siteplan Functionality available both on Andriod and Apple Devices from technician use!

Learn More here: http://pestcontrolsoftware.servicepro.online/servicepro-online-pest-features/site-plan-features-pest-control-software/

Give us a call on +61 2 9450 8888 or check us out on Facebook!
http://on.fb.me/1Gro2fY

ServicePRO Online Siteplan Demo - Pest Control

ServicePRO Online Andriod Product Demo - Pest Control

ServicePRO Online available both on Apple and Android Devices from technician use!

Apple: https://youtu.be/L9mFoasVGZQ
Andriod: https://youtu.be/req-fQuZQ_E

Give us a call on +61 2 9450 8888 or check us out on Facebook!
http://on.fb.me/1Gro2fY

ServicePRO Online Apple Product Demo - Pest Control

ServicePRO-Online - Bar coder Fire Extinguisher Demo

Likelihood to Recommend

Incident and problem management

ITSM asset management

Change management

Organize and prioritize service tickets

Expert directory

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

Configuration mangement

Policy and contract enforcement

Service-level management

Help Desk Technology Corporation

Streamlining ticketing and service restoration processes

Prioritize tickets to ensure most urgent are tackled first

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Impact assessment and automated fixes for common problems

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Users subscribe to notifications for ticket updates

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

Managing all IT assets and enforcing policy rules

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Ensuring that requesters have eligibility before fullfullment

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Process for negotiating agreements regarding service level expectations, and ensuring these are met

Google BigQuery

Microsoft Power BI

ServicePro 2023-10-26 07:19:28

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IT Service Management (ITSM) Tools

We use it primarily for field service management and have a mobile app or our technicians to log the outcome of work orders, as well as manage scheduling.

Rigid System Design / complex backend model for api access
Cumbersome to build inspections
Inability to associate Inspections to Appointments, only work orders
No batch update capabilities

Positive ROI: Increased order fulfillment qty
Positive ROI: Eliminated errors in our work order process
Negative ROI: Limited visibility to track work order success rates, poor association of inspection to appointment record

ServicePro

Overview

What is ServicePro?