ServiceTitan Reviews

10 Ratings
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Score 8.2 out of 100

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Reviews (1-6 of 6)

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Lauren Morgan | TrustRadius Reviewer
September 06, 2020

ServiceTitan Gives You Everything to Run Your Business

Score 8 out of 10
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ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
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Madeline Simpson | TrustRadius Reviewer
January 09, 2020

Greater insight into jobs, from Booking to Dispatch, than anywhere else!

Score 8 out of 10
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Likelihood to Recommend

ServiceTitan is fantastic and matches the right members of our Dispatch team with the right jobs; easy to use call-booking tool with straight-forward agent performance reporting. It allows us to keep accurate books across our org with greater ease. ServiceTitan has an excellent price for what you get.

It offers less-than-optimal marketing capabilities - I am hopeful that they will update their marketing software with more capabilities since it was just released within the last 6 months!
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Anonymous | TrustRadius Reviewer
February 10, 2020

The go to software for service companies

Score 9 out of 10
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Likelihood to Recommend

We are not a sales-driven service company, so we do not need all the bells and whistles. We also have a large new construction department in which ServiceTitan is not built to handle the workflow. For a Service based company that likes to dial into reports, it's a perfect match.
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Cherie Hudson | TrustRadius Reviewer
February 13, 2019

Service Titan for Titans of Service!

Score 10 out of 10
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Service Titan is very well suited for the service industry, especially home services like HVAC, plumbing, electrical, home cleaning etc. A perfect software for companies that are large or are growing. I would recommend a team of 5 or more. If you have a smaller company or you are a one man or woman operation, you may want to wait to implement this product as it might be overkill.
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John Chavez | TrustRadius Reviewer
October 03, 2018

Fast for the on the move manager

Score 10 out of 10
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Likelihood to Recommend

I can only speak to the logistics part of the software and its reporting and tracking functions. Based on that where I've noticed it's best suited is for:

1. Running quick easy reports that are easy to understand
2. Using it on your phone on the fly
3. Tracking large pieces of information on different tracking avenues
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ServiceTitan Scorecard Summary

About ServiceTitan

ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. 

The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual sales presentation to help techs upsell with each visit, and payment processing in the field. The phone integration solution lets users monitor each call and tie lifetime value from each call to the corresponding marketing campaign, in addition to recording the entire conversation with customers to provide real time feedback for the users’ CSRs.

ServiceTitan Features

Has featureContact Management
Has featureScheduling & Dispatch
Has featureWork Order Management
Has featureGPS Tracking
Has featurePaperless Invoicing
Has featureVisual Sales Presentation
Has featurePayment Processing
Has featureCall Tracking with Revenue
Has featureCall Recording

ServiceTitan Screenshots

ServiceTitan Integrations

ServiceTitan Competitors

Successware, ESC, Wintac

ServiceTitan Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Required

ServiceTitan Support Options

 Free Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ServiceTitan Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web, 8558990970
Supported Countries:United States, Canada
Supported Languages: English