ServiceTitan Reviews

10 Ratings
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Score 8.2 out of 100

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Reviews (1-6 of 6)

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Cherie Hudson | TrustRadius Reviewer
February 13, 2019

Service Titan for Titans of Service!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
  • Inventory.
  • Marketing.
  • Sales funnel CRM tracking.
Read Cherie Hudson's full review
John Chavez | TrustRadius Reviewer
October 03, 2018

Fast for the on the move manager

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
Read John Chavez's full review
Andy Wyatt | TrustRadius Reviewer
September 13, 2017

Titan up your business

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Tracks Tech Statistics
  • Tracks lead sources (advertising)
  • Tracks Call center performance
  • Allows rapid distribution of flat rate Pricing through the use of TItanium. TitanPricer.com
  • Customized reporting
Read Andy Wyatt's full review

ServiceTitan Scorecard Summary

About ServiceTitan

ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. 

The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual sales presentation to help techs upsell with each visit, and payment processing in the field. The phone integration solution lets users monitor each call and tie lifetime value from each call to the corresponding marketing campaign, in addition to recording the entire conversation with customers to provide real time feedback for the users’ CSRs.

ServiceTitan Features

Has featureContact Management
Has featureScheduling & Dispatch
Has featureWork Order Management
Has featureGPS Tracking
Has featurePaperless Invoicing
Has featureVisual Sales Presentation
Has featurePayment Processing
Has featureCall Tracking with Revenue
Has featureCall Recording

ServiceTitan Screenshots

ServiceTitan Integrations

ServiceTitan Competitors

Successware, ESC, Wintac

ServiceTitan Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Required

ServiceTitan Support Options

 Free Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ServiceTitan Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web, 8558990970
Supported Countries:United States, Canada
Supported Languages: English