Name: ServiceTrade
Rating: 8.6 (3 reviews)
Author: ServiceTrade

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Functional Testing

Product Analytics

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise Feedback Management

Enterprise Search

Online Notary

Enterprise

Accounting

Hedge Fund

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

Configuration Management

Converged Network Adapters (CNAs)

Data Center Cooling

Density-Optimized Servers

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Privileged Access Management

Remote Desktop

SaaS Backup

Software Components

Storage as a Service (STaaS)

System Monitoring

Unified Communications Monitoring

User Virtualization

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

Sales

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Awards Management

Direct Secure Messaging

Loan Servicing

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### Job Scheduling
Users generally praise ServiceTrade's efficient job scheduling capabilities. They appreciate the ease of tracking service departments, ensuring job completion, and invoicing. The streamlined scheduling process has provided valuable insights into day-to-day business operations. While some users have encountered minor issues with information management and invoice transfers, the overall consensus is that ServiceTrade's job scheduling functionality significantly enhances operational efficiency. The platform's ability to simplify quoting, scheduling, and job closure has garnered positive feedback, with users highlighting the convenience of map-based location pins for scheduling tasks. Despite some minor drawbacks, such as occasional information errors and invoice handling challenges, users find ServiceTrade's job scheduling features to be instrumental in optimizing service workflows.

### Technician Management
Users generally praise ServiceTrade for its efficient technician management capabilities. The software streamlines the process of sending work orders to technicians and tracking outstanding jobs, leading to increased productivity and improved service delivery. However, some users have highlighted minor issues such as a white screen when refreshing jobs and the lack of a feature to easily transfer job histories from one technician to another. Despite these minor drawbacks, ServiceTrade's technician management tools have significantly enhanced the operational efficiency of many companies, allowing for better tracking of technician performance and job progress.

### Work Order Management
Users generally praise ServiceTrade for its efficient work order management capabilities. The software's ability to streamline the process of sending work orders to technicians and tracking job statuses has been well-received. Customers appreciate the convenience of creating schedules remotely and providing instant access to technicians. ServiceTrade's comprehensive service management features, including detailed job records, customer signature capture, and professional invoice generation, have significantly improved the service workflow for many users. The integration with mobile devices has also been highlighted as a key factor in enhancing communication and operational efficiency.

### Invoicing and Billing
While some users appreciate ServiceTrade's invoicing features for their ability to create detailed invoices that QuickBooks may not allow, others find the invoicing process challenging and in need of improvement. The software's handling of different tax rates has been flagged as a concern, potentially leading to incorrect charges for customers. Additionally, the cost associated with accessing and analyzing data for invoicing purposes has been highlighted as an extra expense that users find burdensome. In conclusion, user feedback on ServiceTrade's invoicing and billing functionalities is varied, with some praising its capabilities while others point out areas that require enhancement.

### Customer Management
Users consistently highlight ServiceTrade's customer management as a standout feature, emphasizing its effectiveness in enhancing communication with clients, streamlining record-keeping, and improving overall service delivery. The platform's ability to provide clients with easy access to information about their service history and upcoming appointments has been particularly well-received. While some users have expressed a desire for more customization options, the majority appreciate the platform's user-friendly interface and the support team's responsiveness in addressing any concerns related to customer management.

### Mobile Application Features
User sentiment regarding ServiceTrade's mobile application features is mixed, with some users praising its ease of use and real-time access for field technicians, schedulers, and managers. However, there are concerns about the mobile app's glitches, particularly related to automatic logouts and technical issues. While the app's ability to track recurring services and deficiencies is appreciated, there are calls for improvements in communication features within the app. Additionally, users have highlighted challenges with the parts ledger functionality and the high cost of the software, especially considering the impact of frequent updates on performance.

### Communication and Updates
While some users appreciate ServiceTrade's prompt responses and continuous software updates, others have raised concerns about the software's tendency to encounter bugs post-updates. The software's communication and updates capabilities seem to be a point of contention among users, with some finding them beneficial for enhancing efficiency and others feeling frustrated by the potential disruptions caused by frequent changes.

Service Trade has proven to be an intuitive, innovative, and thoughtful program that solves a variety of challenges for users. With its easy-to-use interface and efficient scheduling capabilities, the software has streamlined job management and improved communication with customers. Users appreciate the great customer service and support provided by Service Trade. The software is beneficial for solving problems related to hunger as well as finding professionals for specific jobs. It allows for mobile access to paperwork, scheduling, and reports, making it convenient for on-the-go technicians. Setting up customers and jobs in the system is a breeze, with real-time notifications and a history feature providing a paper trail. Service Trade reduces paperwork and expedites quotation and approval time, resulting in improved efficiency and organization. The software is used across various departments such as sales, dispatch, field service, and invoicing, leading to a greater volume of business. It stores job details, tracks technicians, and provides insights on gross profit margins, allowing users to have complete visibility and track data effectively. The quoting feature has significantly improved quote closing percentages. Additionally, Service Trade enables data analysis to improve market presence in different regions. By eliminating paperwork and streamlining service department routing, the software enhances transparency and builds trust with property managers through photo updates and insights. Overall, users appreciate how Service Trade improves organization, job tracking, quoting accuracy, customer satisfaction, internal communication, technician preparedness, invoicing efficiency, remote management capabilities, record-keeping accuracy, visibility into daily operations, customer data tracking, sales per customer improvement. The technical support team consistently offers prompt resolutions to user issues or concerns.

- Users commonly recommend ServiceTrade for service companies due to its user-friendly and manageable platform. They emphasize that it is easy to use and efficient, particularly for fire safety corporations.
- Users also suggest considering ServiceTrade as an option for those who currently rely on paper and excel spreadsheets, as it provides a more streamlined solution.
- Additionally, users appreciate the great service provided by ServiceTrade and recommend it as a valuable and high benchmark in the industry.

Users of ServiceTrade have described the following key pros when using the product: 

* Ease of use
* Mobile App
* Improved internal communication
* Payroll and accounting integrations

Overall, users found ServiceTrade a great user-friendly platform that offers an array of features to help streamline operations and stay organized. The platform provides users with the ability to view daily tasks, create reports, generate invoices and customize specific data fields such as job type or services. Customers found the mobile app interface helpful in managing their business, although some experienced difficulty learning how to use it. However, customer service was praised for being responsive and listening to customers’ needs. Benefits such as tracking customer data and needs, making more sales per customer, accessing information from anywhere and helping customers with their needs were also appreciated by users. There are some minor issues, but customers are generally pleased with Service Trade's ability to make their operations smoother.

The most common cons described by users when using ServiceTrade are:

- The learning curve for employees, as the platform requires some additional training to get up to speed with all of its features. 
- Difficulty rescheduling meetings, as users may need to go into each individual job to make changes. 
- Coding issues and slow page loading times

ServiceTrade’s use case is to help service contractors better manage their business. While many service contractors use manual organization methods and keep handwritten records, these processes have poor scalability. ServiceTrade eliminates this by enabling the digitization of records and providing consistent, efficient workflows for communication and organization.

Additionally, some service contractors may already have a plethora of software solutions but find them inefficient due to poor interoperability. ServiceTrade can solve this problem by replacing many narrow solutions with a single, comprehensive solution. This can increase efficiency and reduce money spent on software subscriptions.

Customers have seen a return on their investment in the following ways:

* Savings in labor hours from streamlining their scheduling, route planning, and communication processes
* Increased efficiency from better communication, organization, and tracking of customer data 
* Reduced administrative hours due to the seamless invoicing and accounting integrations
* Reduced payroll costs from more accurate time keeping

Reviewers have mentioned some problems such as misspelled words or occasional slow processing, but nothing that would cause a negative ROI.

Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.

Starter

Plus

ServiceTrade

Applications that support field technicians and other staff in the field. Typically include scheduling and dispatching capabilities.

Field Service Management

the interface where ServiceTrade displays the status of technicians. Customer service status updates can be seen minute by minute.

the map where work is displayed, to schedule one-time and recurring work.

the interface where job details, new appointments, changing schedules, and automatic alerts for techs can be viewed and managed.

the ServiceTrade iOS and Android applications, that enable the latest hardware and software features.

online approvals -  customers review and approve online – and pictures to seal the deal.

<a rel="nofollow" target="_blank" href="http://www.servicetrade.com">ServiceTrade</a> makes customer service applications for service contractors. Our mobile and web applications enable office staff and field technicians to deliver an amazing customer experience.Features of our mobile and web-based application include:<a rel="nofollow" target="_blank" href="http://www.servicetrade.com/features/scheduling">Scheduling</a> Schedule jobs, assign techs, and build optimized, fuel-efficient routes with the ServiceTrade drag-and-drop map-based scheduler.<a rel="nofollow" target="_blank" href="http://www.servicetrade.com/features/dispatch">Dispatch Board</a> The drag-and-drop interface makes it easy to review job details, add new appointments, respond to changing schedules, and automatically alert techs to schedule changes through the app.<a rel="nofollow" target="_blank" href="http://www.servicetrade.com/features/mobile">Native Mobile Applications</a> All the information techs need to do the job, like customer, location and service information are in the palm of their hands. The application saves photos and paperwork on the job record, eliminating the need to organize and upload files or deliver paperwork to the office.<a rel="nofollow" target="_blank" href="http://www.servicetrade.com/features/quotes">Online Quoting</a> Professional quotes that include rich information collected on site by your techs are created and delivered in the application, so you’ll know when it was delivered, opened and approved.<a rel="nofollow" target="_blank" href="http://www.servicetrade.com/features/accounting" title="Link: http://www.servicetrade.com/features/accounting">Integrates with Almost Everything</a> Data flows from ServiceTrade to your accounting program without manual entry. Your time from job completion to invoicing will be faster than ever.Interested in seeing more? A good next step is to watch the videos on our home page at <a rel="nofollow" target="_blank" href="http://www.servicetrade.com">http://www.servicetrade.com</a>&nbsp;and you can learn more about us on our <a rel="nofollow" target="_blank" href="http://www.servicetrade.com/blog">blog</a>.

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ServiceTrade

Overview

What is ServiceTrade?