Name: Serviceware Knowledge
Author: Serviceware

Help Desk

Web and Video Conferencing

Customer Support

Version Control

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Management

Enterprise Legal Management

Policy Management

Project Portfolio Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Converged Network Adapters (CNAs)

Data Catalog

Data Center Networking

Data Integration

Database Load Balancing

Density-Optimized Servers

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed DNS

Managed File Transfer (MFT)

Managed Hosting

Mobile Application Performance Monitoring  (APM)

Mobile Device Management (MDM)

Network Diagnostics

Network Performance Monitoring

NoSQL Databases

Observability

Server Management

Time Series Databases

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Contest Management

Customer Journey Analytics

Digital Asset Management

Email Marketing

Marketing Analytics

Marketing Automation

Mobile Advertising

Mobile Analytics

Press Release Management

Product Information Management (PIM)

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Presales

Sales

Civil Engineering

Construction Workforce Management

Dental

Loan Servicing

Patient Engagement

Revenue Cycle Management (RCM)

Vertical-Specific

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Users commonly recommend the following when it comes to SABIO:

1. Give the online trial a try: Users find the online trial of SABIO easy to start with and suggest others give it a try. This allows potential users to get a hands-on experience with the software and see if it meets their needs.

2. Utilize SABIO's consulting department: Users appreciate SABIO's consulting department, which is helpful in setting up the knowledge tree and integrating the software. This service ensures a smooth implementation process and helps users make the most out of the software.

3. Attend SABIO meetups for learning and implementation: Users recommend taking part in SABIO's meetups as they find them useful for learning and implementing difficult tools. These meetups provide valuable insights and guidance on how to optimize the use of SABIO.

In conclusion, users suggest giving the online trial a try, utilizing SABIO's consulting department, and attending meetups for maximum benefits when using the software.

Serviceware Knowledge has brought a significant change in the way organizations manage their knowledge base by making it easily accessible to all employees. Customers have been more satisfied due to the improved quality and consistency of customer service. The software has also reduced the training period for new customer service agents by around 50%, resulting in higher productivity and cost savings. 

Users have found the implementation process to be rather short, and training has been focused, with no technical problems encountered after implementation. The software has rescued know-how when employees leave the company, allowing organizations to be less dependent on certain employees, which increases efficiency in customer service. Moreover, it has resulted in users having easy access to all organizational knowledge available at any time, resulting in a good experience, easy integration, and ease of use that users love.

Serviceware Knowledge has reduced the number of questions agents had to ask their team leader while searching for internal information, enabling them to deliver service to customers much faster. This results in stable communication processes in IT crisis situations and a real success story. Overall, the software has increased the quality and consistency of customer service by enabling all agents to access and update knowledge almost in real-time, resulting in higher customer satisfaction and a big step regarding quality delivered to customers.

Easy to Use: Many users have praised the ease of use of Serviceware Knowledge, stating that it has helped their team work more effectively and increased productivity. The software's well-defined GUI, optimized process, and logical structure make it easy for employees to navigate without requiring significant training sessions.

Good Value for Money: Several reviewers have noted that Serviceware Knowledge offers an excellent cost-performance ratio. They appreciate its innovative functions which help in daily business operations as well as cooperation with the software, which is pragmatic, fast, easy, and smart.

Great Design and Usability: Many users find Serviceware Knowledge's design and usability great. Editorial work can be done easily with CK Editor while changes can also be made quickly whether it is structural or text adjustment. The tree-structure allows users to get a top overview no matter how much data they have while the search function works faultlessly.

Bugs: Some users have experienced bugs while using Serviceware Knowledge. This indicates that the software may not be entirely stable and could cause frustration for users.

Search Functionality: The search function is not instinctive enough, and some users are still having issues getting used to it. This suggests that the user interface may not be intuitive, which could make it difficult for users to find what they need quickly.

Reporting Functionality: Some users feel that the reporting functionality is not as good as it could be, which could make it difficult for them to get the insights they need. This could be frustrating for those who rely on this feature regularly.

Serviceware Knowledge, formerly known as SABIO, is a knowledge management system designed to help employees find everything they're looking for. Find relevant knowledge either in self-generated content or uploaded documents. Serviceware acquired SABIO in August 2018.

Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

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Serviceware Knowledge

Knowledge Management

Serviceware

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Serviceware Knowledge
Formerly SABIO

Overview

What is Serviceware Knowledge?