helpLine Review
We use helpLine company-wide as ticketing and change/release/task system. All requests from our customers create a ticket that can easily …
Serviceware Processes (helpLine)
Serviceware Processes (helpLine)
Serviceware Processes (helpLine)
Overview
What is Serviceware Processes (helpLine)?
helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes.
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What is Serviceware Processes (helpLine)?
helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Tech Details
What is Serviceware Processes (helpLine)?
helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes.
Serviceware Processes (helpLine) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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March 12, 2021
helpLine Review
We use helpLine company-wide as ticketing and change/release/task system. All requests from our customers create a ticket that can easily be assigned to another department. We mange all internal and external tickets. We also use it for dispositions tools in combination with Careware (also from the helpLine Groupe).
- No implementation limits.
- Easy handling (masks can be designed freely).
- Various interfaces are available.
- With C# code a lot can be done.
- The task management tool could be better integrated.
- Relatively high memory usage for heavy users.
88.57142857142858%
8.9
83.33333333333334%
8.3
100%
10.0
- We can handle tickets faster.
- No double tickets anymore because of the contact assignment.
- One mailbox where every mail will be processed.
Unfortunately I have no experience with other products.