TrustRadius
SessionCam LtdBetter value and functionality than other recording tools2019-10-17T23:37:11.240ZSessionCam offers heatmap, session recording, error message reporting, funnel stats, and consulting hours for auditing any part of the shopping experience. The recordings allow us to get more data on errors users are experiencing and concrete examples to show our developers. The reports help us narrow down potential conversion roadblocks. The consulting hours have been especially helpful for a third-party audit on the site - we've asked them to review the checkout funnel and navigation, and received thorough feedback which we then implemented to improve conversion.,They provide a customer struggle score, which predicts the severity of the experience in the recording or page based on recordings. It's not exact but helps to narrow down the mass of data.
Recording tool is easy to use, fast-forward, skip ahead/backward, etc.
Consulting hours are helpful for a third-party audit.,They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.,8,Saved missed orders due to site bugs by allowing us to find the bugs.
Provides valuable data and feedback for CRO.,Crazy Egg and Hotjar,7Verified UserGreat tool to see your own website with your customers same view2016-08-31T14:40:01.600ZSessionCam allows us to see what and how users search on our website allowing us to define struggles and therefore to improve the user experience. We use it to watch recorded sessions as well as clicks, mouse movement and page scroll heat maps.,We can watch recorded sessions and have the same experience as the user
I can view sessions related to feedback left by the users using another platform
It gives a good insight in large scale via heatmaps allowing for immediate recognition of what most users are more interested in
The technical team is quickly available to answer any questions
All heatmaps and sessions have a good number of filters to explore,It would be great if the tool had ways to quantify more specific observations
The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself
The reporting facility is not very easy to understand and it might be able to provide more than what is visible
The sessions do not record third party tools like live chat, surveys, etc,10,From this tool we can generate a hypothesis for A/B testing giving us the ability to gain more conversions without the risk of losing them
It's a great tool to give evidence to facts
Understanding the issues helps us with understanding the urgency of fixing them,,Qubit, DoubleClick, Google AnalyticsDebora Ramos
Unspecified
SessionCam
10 Ratings
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