Name: SessionCam (discontinued)
Rating: 9 (12 reviews)
Author: Discontinued Products

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Interactive Application Security Testing (IAST)

Product Lifecycle Management (PLM)

Service Mesh

Development

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Operational Analytics

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Archiving

Build Automation

Cloud Storage

Composable Infrastructure

Data Integration

Data Privacy Management

Database Performance Monitoring

Email Verification

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Internet Security

License Management

Network Diagnostics

Network Performance Monitoring

Network Simulation

SQL Server Performance Monitoring

Storage Management

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Computer-Assisted Translation

Content Management

Creative Collaboration

Email Marketing

Marketing Automation

Product Sampling

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

API Security

Security

Construction Management

ID Card

Laboratory Information Management

Last Mile Delivery

Municipal

Nonprofit CRM

Roofing

Vertical-Specific

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SessionCam (discontinued)

Heatmap and session recording software provides users with an analysis of visitor behavior within a particular webpage. It differs from traditional web analytics, which focuses on visitor movement between pages rather than on one particular page. Heatmap and session recording software includes click-tracking, mouse-tracking, eye-tracking and session replay tools, many of which produce heatmaps to show an aggregate view of which areas of a webpage receive the most visitor attention. These tools are generally used to understand visitor behavior for the purposes of optimizing a website's usability and conversion rate.

Heatmap and Session Recording

Likelihood to Recommend

Support Rating

Discontinued Products

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Chrome Remote Desktop

Microsoft Excel

MSP360 Connect

Inside Sales

SessionCam now part of Glassbox 2022-07-07 09:07:43

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Head of Growth

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CRO & UX Executive

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TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Live chat

Followed up

Down the data

Lot of data

Not very easy

Heat mapping

Easy to understand

Third party tools

Session replay

Integration with google

Large scale

Google analytics

Technical team

Easy to use

Home

Heatmap and Session Recording Software

We needed to get some insights into our customer's user experience on our redesigned website. SessionCam allowed us to see what wasn't working on the site and helped us figure out why as well as what changes we needed to make. Without SessionCam, we would have had to rely just on whatever feedback customers would have been willing to provide.

Errors display
Showing sequence of user actions
Comparing different customer segments.

A bit slow to load sometimes
UI looks a bit basic
Reporting could be deeper

Allowed us to improve our website in-house
Relatively low cost solution
Customer engagement and sales on website increased

Tableau Desktop, Microsoft Excel, Chrome Remote Desktop

It is mainly used by site optimization and user experience teams within our client organizations. In more sophisticated businesses, it can also be used by marketing and analytics teams.

Session replay.
Integration with Google Analytics.
Struggle score.

SessionCam allows us to see what and how users search on our website allowing us to define struggles and therefore to improve the user experience. We use it to watch recorded sessions as well as clicks, mouse movement and page scroll heat maps.

We can watch recorded sessions and have the same experience as the user
I can view sessions related to feedback left by the users using another platform
It gives a good insight in large scale via heatmaps allowing for immediate recognition of what most users are more interested in
The technical team is quickly available to answer any questions
All heatmaps and sessions have a good number of filters to explore

It would be great if the tool had ways to quantify more specific observations
The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself
The reporting facility is not very easy to understand and it might be able to provide more than what is visible
The sessions do not record third party tools like live chat, surveys, etc

From this tool we can generate a hypothesis for A/B testing giving us the ability to gain more conversions without the risk of losing them
It's a great tool to give evidence to facts
Understanding the issues helps us with understanding the urgency of fixing them

SessionCam offers heatmap, session recording, error message reporting, funnel stats, and consulting hours for auditing any part of the shopping experience. The recordings allow us to get more data on errors users are experiencing and concrete examples to show our developers. The reports help us narrow down potential conversion roadblocks. The consulting hours have been especially helpful for a third-party audit on the site - we've asked them to review the checkout funnel and navigation, and received thorough feedback which we then implemented to improve conversion.

They provide a customer struggle score, which predicts the severity of the experience in the recording or page based on recordings. It's not exact but helps to narrow down the mass of data.
Recording tool is easy to use, fast-forward, skip ahead/backward, etc.
Consulting hours are helpful for a third-party audit.

They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.

Saved missed orders due to site bugs by allowing us to find the bugs.
Provides valuable data and feedback for CRO.

SessionCam (discontinued)

Overview

What is SessionCam (discontinued)?