TrustRadius
Great tool to see your own website with your customers same viewSessionCam allows us to see what and how users search on our website allowing us to define struggles and therefore to improve the user experience. We use it to watch recorded sessions as well as clicks, mouse movement and page scroll heat maps.,We can watch recorded sessions and have the same experience as the user I can view sessions related to feedback left by the users using another platform It gives a good insight in large scale via heatmaps allowing for immediate recognition of what most users are more interested in The technical team is quickly available to answer any questions All heatmaps and sessions have a good number of filters to explore,It would be great if the tool had ways to quantify more specific observations The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself The reporting facility is not very easy to understand and it might be able to provide more than what is visible The sessions do not record third party tools like live chat, surveys, etc,10,From this tool we can generate a hypothesis for A/B testing giving us the ability to gain more conversions without the risk of losing them It's a great tool to give evidence to facts Understanding the issues helps us with understanding the urgency of fixing them,,Qubit, DoubleClick, Google Analytics
  3. SessionCam Reviews
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SessionCam
8 Ratings
Score 7.5 out of 101
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SessionCam Reviews

SessionCam
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101
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Debora Ramos profile photo
August 31, 2016

SessionCam Review: "Great tool to see your own website with your customers same view"

Debora Ramos
Score 10 out of 10
Vetted Review
Verified User
Review Source
SessionCam allows us to see what and how users search on our website allowing us to define struggles and therefore to improve the user experience. We use it to watch recorded sessions as well as clicks, mouse movement and page scroll heat maps.
  • We can watch recorded sessions and have the same experience as the user
  • I can view sessions related to feedback left by the users using another platform
  • It gives a good insight in large scale via heatmaps allowing for immediate recognition of what most users are more interested in
  • The technical team is quickly available to answer any questions
  • All heatmaps and sessions have a good number of filters to explore
  • It would be great if the tool had ways to quantify more specific observations
  • The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself
  • The reporting facility is not very easy to understand and it might be able to provide more than what is visible
  • The sessions do not record third party tools like live chat, surveys, etc
SessionCam is very good to identify struggles but requires time and patience to go through each session. It allows us to move the session faster so that we can look for something in particular. Heat maps are a wonderful tool to see where the points of interest are for the user experience (UX) and to focus on different devices. If time is an issue, they do provide consultancy. In general this is a good tool that will help users to not only identify issues for improvement but to understand how the issues affect the user journey which helps when prioritizing changes or tests to put in place on the website.
Read Debora Ramos's full review

SessionCam Scorecard Summary

Likelihood to Recommend (8)
7.5

About SessionCam

SessionCam is a SaaS based solution that offers a suite of analytics tools including session replay, heat-mapping, conversion funnels and form analytics all designed to allow brands to optimize their website.

Session replay technology enables brands to record customer activity on a site and replay a video-like recording of the interaction. The user see what the customer sees, including where they scroll, where they click, and what they enter into forms. SessionCam's single tag solution will record everything on the website, including all Ajax/dynamic content and field level interaction. Asset versioning means the user sees a true view of exactly what their customer saw on the website.  If page assets changes in the future, SessionCam retains a stored view of what the customer saw, NOT a view of the recorded session at the time of playback.

The vendor says that by combining this with the ability to aggregate visitor data, analyze conversion funnels and overlay heat-maps onto key webpages, SessionCam can help users see which areas need changing to improve the customer journey.

SessionCam complements and integrates with the majority of analytics, VoC and A/B testing solutions and offers a real time API for connecting to other systems.
Categories:  Web Analytics,  Heatmap and Session Recording,  Usability Testing

SessionCam Features

Has featureSession Replay
Has featureHeatmaps
Has featureForm Analytics
Has featureConversion funnels

SessionCam Screenshots

SessionCam Integrations

SessionCam Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional

SessionCam Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Account management

SessionCam Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All