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Reviews (1-2 of 2)
October 17, 2019
Better value and functionality than other recording tools
SessionCam offers heatmap, session recording, error message reporting, funnel stats, and consulting hours for auditing any part of the shopping experience. The recordings allow us to get more data on errors users are experiencing and concrete examples to show our developers. The reports help us narrow down potential conversion roadblocks. The consulting hours have been especially helpful for a third-party audit on the site - we've asked them to review the checkout funnel and navigation, and received thorough feedback which we then implemented to improve conversion.
- They provide a customer struggle score, which predicts the severity of the experience in the recording or page based on recordings. It's not exact but helps to narrow down the mass of data.
- Recording tool is easy to use, fast-forward, skip ahead/backward, etc.
- Consulting hours are helpful for a third-party audit.
- They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
- It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.
SessionCam allows us to see what and how users search on our website allowing us to define struggles and therefore to improve the user experience. We use it to watch recorded sessions as well as clicks, mouse movement and page scroll heat maps.
- We can watch recorded sessions and have the same experience as the user
- I can view sessions related to feedback left by the users using another platform
- It gives a good insight in large scale via heatmaps allowing for immediate recognition of what most users are more interested in
- The technical team is quickly available to answer any questions
- All heatmaps and sessions have a good number of filters to explore
- It would be great if the tool had ways to quantify more specific observations
- The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself
- The reporting facility is not very easy to understand and it might be able to provide more than what is visible
- The sessions do not record third party tools like live chat, surveys, etc
SessionCam Scorecard Summary
About SessionCam
SessionCam is a SaaS based solution that offers a suite of analytics tools including session replay, heat-mapping, conversion funnels and form analytics all designed to allow brands to optimize their website.
Session replay technology enables brands to record customer activity on a site and replay a video-like recording of the interaction. The user see what the customer sees, including where they scroll, where they click, and what they enter into forms. SessionCam's single tag solution will record everything on the website, including all Ajax/dynamic content and field level interaction. Asset versioning means the user sees a true view of exactly what their customer saw on the website. If page assets changes in the future, SessionCam retains a stored view of what the customer saw, NOT a view of the recorded session at the time of playback.
SessionCam complements and integrates with the majority of analytics, VoC and A/B testing solutions and offers a real time API for connecting to other systems.
SessionCam Screenshots
SessionCam Integrations
SessionCam Competitors
Pricing
Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional
SessionCam Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Account management |
SessionCam Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |
| Supported Countries: | All |