#1 most frequent
United States of America
39.8%68 installations of 171
What is SessionCam (discontinued)?
SessionCam was a SaaS based solution that offers a suite of analytics tools including session replay, heat-mapping, conversion funnels and form analytics all designed to allow brands to optimize their website. Capabilities of the former SessionCam product are now provided by Glassbox, after the late 2020 acquisition.
Categories & Use Cases
Media
Screenshot of Mouse movement heatmap
Who Buys & Uses SessionCam (discontinued)
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
26.9%46 installations of 171
#3 most frequent
Canada
4.7%8 installations of 171
Great way to improve user experience at reasonable cost
Use Cases and Deployment Scope
We needed to get some insights into our customer's user experience on our redesigned website. SessionCam allowed us to see what wasn't working on the site and helped us figure out why as well as what changes we needed to make. Without SessionCam, we would have had to rely just on whatever feedback customers would have been willing to provide.
Pros
- Errors display
- Showing sequence of user actions
- Comparing different customer segments.
Cons
- A bit slow to load sometimes
- UI looks a bit basic
- Reporting could be deeper
Most Important Features
- Heatmaps
- Error reports
- Low cost
Return on Investment
- Allowed us to improve our website in-house
- Relatively low cost solution
- Customer engagement and sales on website increased
Alternatives Considered
Hotjar
Other Software Used
Tableau Desktop, Microsoft Excel, Chrome Remote Desktop
Enterprise sophistication for session replay
Pros
- Session replay.
- Integration with Google Analytics.
- Struggle score.
Cons
- Heat mapping.
- Surveys.
Return on Investment
- Positive - fixed checkout errors.
Alternatives Considered
Hotjar
Other Software Used
Google Analytics, Google Optimize
Great tool to see your own website with your customers same view
Pros
- We can watch recorded sessions and have the same experience as the user
- I can view sessions related to feedback left by the users using another platform
- It gives a good insight in large scale via heatmaps allowing for immediate recognition of what most users are more interested in
- The technical team is quickly available to answer any questions
- All heatmaps and sessions have a good number of filters to explore
Cons
- It would be great if the tool had ways to quantify more specific observations
- The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself
- The reporting facility is not very easy to understand and it might be able to provide more than what is visible
- The sessions do not record third party tools like live chat, surveys, etc
Return on Investment
- From this tool we can generate a hypothesis for A/B testing giving us the ability to gain more conversions without the risk of losing them
- It's a great tool to give evidence to facts
- Understanding the issues helps us with understanding the urgency of fixing them
Other Software Used
Qubit, DoubleClick, Google Analytics
Better value and functionality than other recording tools
Pros
- They provide a customer struggle score, which predicts the severity of the experience in the recording or page based on recordings. It's not exact but helps to narrow down the mass of data.
- Recording tool is easy to use, fast-forward, skip ahead/backward, etc.
- Consulting hours are helpful for a third-party audit.
Cons
- They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
- It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.
Return on Investment
- Saved missed orders due to site bugs by allowing us to find the bugs.
- Provides valuable data and feedback for CRO.
Alternatives Considered
Crazy Egg and Hotjar
