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What is ShareFile?

ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011.

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Recent Reviews

TrustRadius Insights

Ease of Use: Many users have praised ShareFile for its intuitive interface and user-friendly design, making tasks easy to accomplish.
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Security & Reliability

8 out of 10
August 25, 2023
As part of the organization that heavily uses data from a research facility, we have a huge need for a system that securely sends …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Access control (61)
  • Reliability (62)
  • Performance (61)
  • File search (61)

Reviewer Pros & Cons

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per user, per month, minimum of 3 users



per user, per month, minimum of 3 users



per user, per month, minimum of 3 users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month per user, per month, minimum of 3 users
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Product Demos

Getting Started with ShareFile

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File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

Avg 8.4

Cloud Storage Security & Administration

Features related to security and administration for cloud storage platforms

Avg 8.7

Cloud Storage Platform

Features around the functionality of the cloud storage platform.

Avg 8.6
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Product Details

What is ShareFile?

A solution to securely send, store, and share files. It also offers document workflows designed to improve the client experience.

ShareFile Screenshots

Screenshot of ShareFile dashboardScreenshot of ShareFile Outlook PluginScreenshot of ProjectsScreenshot of Link sharing optionsScreenshot of ShareFile e-signature

ShareFile Integrations

ShareFile Competitors

ShareFile Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011.

ShareFile starts at $10.

Box, Dropbox, and DocuSign are common alternatives for ShareFile.

Reviewers rate Access control and File organization highest, with a score of 10.

The most common users of ShareFile are from Small Businesses (1-50 employees).
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View all alternatives
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Ease of Use: Many users have praised ShareFile for its intuitive interface and user-friendly design, making tasks easy to accomplish.

Security Features: Several reviewers have highlighted the strong encryption measures in ShareFile, providing a sense of security when sharing sensitive information.

Notification System: Users appreciate the notifications feature in ShareFile, which helps them track when files are opened or received, enhancing their file management experience.

Integration with Business Management Systems: Users find the integration of ShareFile with business management systems beneficial for seamless workflow and communication efficiency.

Excellent Support Services: Customers value ShareFile for its excellent support services, flexible pricing options, and frequent software updates that enhance user experience.

Secure Electronic Document Signatures: Reviewers have noted the secure electronic document signature feature in ShareFile as a valuable tool ensuring document integrity and authenticity.

Resource-Intensive Plugin: Some users have found the plugin for Outlook to be resource-intensive, impacting the performance of their system and causing delays in accessing other applications. For instance, users have reported slower email loading times and lag when switching between emails.

Separate Subscription for Online Editing: Users have mentioned that online editing requires a separate paid subscription, which adds to the overall cost of using the service and limits their ability to collaborate seamlessly. This additional cost can be burdensome for teams with multiple members needing editing access.

Limited Sharing Options and Price: Several users have suggested that sharing options could be improved by integrating with more applications and offering a lower price per user, enhancing collaboration possibilities and making it more cost-effective for teams. For example, integration with popular project management tools like Trello or Asana could streamline workflow processes.

Attribute Ratings


(1-25 of 87)
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Score 10 out of 10
Vetted Review
Verified User
  • We now have the full confidence of our customers as they see that their information is protected
  • We have continuous feedback of information
  • We share the encrypted information with as many partners as we want.
Richard Corner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • All of our clients and consulting engineers find ShareFile easy to use, thus complementing our business.
  • Our staff also find ShareFile intuitive, accessible, and easy to use, making it an ideal, everyday indispensable desktop tool for everyone in our company.
  • ShareFile can be linked to our firm's primary website as a placed for private use. We haven't found need for this yet, but might in the future.
Jeffrey Rudacille | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • The main ROI has been the ability to completely stop offering paper plans. All plans must now be accessed electronically saving the printing costs we incurred before.
  • A soft ROI would be the ability for users to access on-premise files remotely and allow them the ability to skip the previous need to drive back to the office or trailer.
  • When we used it, the Outlook plugin that automatically uploaded large files was a huge success at the company and is a big need for any company that does not have a product offering it.
Alvin Landicho | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
  • We are Citrix partners so we can resell at a decent margin for those that require the extra features such as Workflow and integrations.
  • For existing Microsoft users who already have OneDrive / Sharepoint, it is a hard sell to justify the additional expense.
  • For those that require data sovereignty and utilize local storage zones it is a good value and keeps the administration simple.
March 03, 2020

ShareFile Rocks!

Score 8 out of 10
Vetted Review
Verified User
  • ShareFile increase the ability of users to quickly send and receive sensitive documents.
  • ShareFile briefly increased the efficiency of our help desk tickets during the first year of deployment.
  • ShareFile was used as our required method for sensitive documents. This offered a solution to business concerns over sensitive information in plaintext.
Score 10 out of 10
Vetted Review
Verified User
  • It's an expensive product. Price depends to a great extent on quantity of bundled user licenses plus bundled signature licenses (those two products sold separately), which isn't unusual for SaaS licenses such as this. We had to carefully weigh if there would be any significant loss of ROI with a minimum licensing purchase for users and signers. We have currently reached a comfort zone with this (user bundle maxed, initial signer bundle maxed).
  • It is too early to gauge an extended ROI, as we have been using this product less than 1 year. But because of the initial expense, we have to carefully consider adding additional licensing bundles and signature bundles-- either would be a big expense unless we have a significant increase in client base and therefore have to increase our staff size. We are managing a staffing base which outnumbers our signature bundle by one staff member, by preparing documents for staff with the least amount of clients to sign, rather than purchasing another signing bundle at this time, which would mean a lot of unused signer licenses. The time to prepare and send docs to be signed by this staffer takes no more time than if he were to self-sign his docs.
Score 9 out of 10
Vetted Review
Verified User
  • The ease of use allows for quick collaboration between team members no matter where they are thus allowing us to deliver sales and services much faster than other methods.
  • It can be cumbersome on mobile and lacks a GUI for easily editing files on the fly without 3rd party tools.
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