Sharpen Contact Center Platform (formerly Fathom Voice)

Sharpen Contact Center Platform (formerly Fathom Voice) Reviews

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Ratings and Reviews
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Truptesh Patil | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Financial analysis is one of the important factors in business development. This term helps to analyse the pros and cons of the organisation and it's very important to maintain this for business prosperity. Fathom effectively helps us to know the financial status of the organisation. It avails to create reports by customizing the features.

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Customer care is cooperative and time efficient.

Sharpen Contact Center Platform (formerly Fathom Voice) Scorecard Summary

Feature Scorecard Summary

Contact Center Software (13)
62%
6.2
Agent dashboard (1)
70%
7.0
Validate callers (1)
60%
6.0
Outbound response (1)
60%
6.0
Call forwarding (1)
60%
6.0
Click-to-call (CTC) (1)
70%
7.0
Warm transfer (1)
70%
7.0
Predictive dialing (1)
60%
6.0
Interactive voice response (1)
60%
6.0
REST APIs (1)
60%
6.0
Call scripts (1)
60%
6.0
Call tracking (1)
60%
6.0
Multichannel integration (1)
60%
6.0
CRM software integration (1)
50%
5.0
Workforce Optimization (WFO) (9)
52%
5.2
Inbound call routing (1)
40%
4.0
Omnichannel inbound routing (1)
60%
6.0
Recording (1)
50%
5.0
Quality management (1)
50%
5.0
Call analytics (1)
50%
5.0
Historical reporting (1)
50%
5.0
Live reporting (1)
50%
5.0
Customer surveys (1)
50%
5.0
Customer interaction analytics (1)
70%
7.0

What is Sharpen Contact Center Platform (formerly Fathom Voice)?

Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams.

Sharpen Contact Center Platform (formerly Fathom Voice) Features

Predictive Analytics Features

  • Supported: Intelligent call routing

Additional Features

  • Supported: Cadence Management
  • Supported: Database Integrations
  • Supported: Automated Activity Alerts
  • Supported: Intelligent Dialing

Sharpen Contact Center Platform (formerly Fathom Voice) Video

Sharpen Contact Center Platform (formerly Fathom Voice) Integrations

Sharpen Contact Center Platform (formerly Fathom Voice) Competitors

Sharpen Contact Center Platform (formerly Fathom Voice) Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Power$130per user/month

Sharpen Contact Center Platform (formerly Fathom Voice) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Sharpen Contact Center Platform (formerly Fathom Voice)?

Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams.

Who uses Sharpen Contact Center Platform (formerly Fathom Voice)?

The most common users of Sharpen Contact Center Platform (formerly Fathom Voice) are from Mid-size Companies and the Marketing & Advertising industry.