Name: SheerID
Author: SheerID

Customer Success Management Training

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Augmented Reality Development

Interactive Application Security Testing (IAST)

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Contract Management

Corporate Social Responsibility (CSR)

Enterprise Legal Management

Workflow

Enterprise

Accounting

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Storage

Converged Infrastructure

Custom Software Development Services

Data Catalog

Data Fabric

Database Load Balancing

Fraud Detection

IT Asset Disposal

Integration Platform as a Service (iPaaS)

Managed Hosting

Master Data Management (MDM)

Mobile Identity

Network Monitoring

Network Performance Monitoring

Software Composition Analysis (SCA)

Software-Defined WAN

Threat Intelligence

Value-Added Resellers (VARs)

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Contest Management

Email Marketing

Gamification

Marketing Analytics

Marketing Automation

Online Proofing

Product Intelligence

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales Coaching

Sales

Data-Centric Audit Protection (DCAP)

Operational Technology (OT) Security

Security

3D Modeling

Computer-Aided Design (CAD)

ID Card

Loan Servicing

Nonprofit Fundraising

Oil and Gas

Patient Engagement

Vertical-Specific

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### Customer Segmentation and Insights
Users generally praise SheerID's verification tool for its effectiveness and ease of use. The platform's ability to accurately verify customer eligibility for discounts and offers has been highlighted as a significant benefit. While some users have mentioned minor issues with verification consistency, the overall sentiment leans towards the positive side. Customers appreciate the insights provided by SheerID, which help in targeting specific customer segments effectively. The platform's segmentation capabilities have been instrumental in reaching new demographics and enhancing customer satisfaction.

### Student and Educator Engagement
Users generally praise SheerID for its effectiveness in verifying students and educators, allowing for targeted discounts and promotions. While some users express concerns about specific limitations in eligibility criteria, overall, SheerID is seen as a valuable tool for engaging with the student and educator community. The platform's ability to streamline verification processes and offer tailored discounts to these key demographics is widely appreciated by users.

### Military and First Responder Offers
User sentiment regarding SheerID's military and first responder offers capabilities is consistently positive, with customers expressing satisfaction with the ease of verification processes and the ability to provide exclusive discounts to eligible individuals. The platform's efficiency in validating military personnel and first responders has been highlighted as a key factor in enhancing customer loyalty and expanding brand reach within these important demographics. Customers appreciate the streamlined approach to offering discounts, which has resulted in increased customer satisfaction and reduced instances of coupon abuse. The ability to quickly verify military and first responder status has not only attracted new customers seeking these discounts but has also strengthened relationships with existing clientele who value the recognition of their service.

### Identity Verification
Users generally praise SheerID's identity verification capabilities, highlighting the ease of use and efficiency in verifying various customer groups such as students, military personnel, and professionals like doctors and teachers. While some users have mentioned minor issues such as occasional inconsistencies in document verification, overall, SheerID's verification process is commended for its effectiveness in preventing fraud and ensuring only eligible individuals access discounts and benefits. The quick response and support provided by SheerID's team have also been noted as valuable in resolving any verification-related issues that may arise.

### Fraud Prevention and Security
Users consistently highlight SheerID's fraud prevention and security measures as a cornerstone of their positive experiences. The platform's ability to swiftly verify user credentials and prevent unauthorized access has garnered praise for its effectiveness in safeguarding against fraudulent activities. Customers appreciate the peace of mind that comes with SheerID's stringent security protocols, ensuring a safe and trustworthy environment for transactions.

### Marketing and Outreach
Users across various reviews express satisfaction with SheerID's ability to enhance brand reach and targeted marketing efforts. They appreciate the platform's effectiveness in reaching new audiences and running personalized campaigns to engage specific segments such as students, faculty, and military personnel. While some users mention minor areas for improvement, such as the need for more robust reporting features and additional promotional support, overall, SheerID is recognized for its valuable contribution to expanding brand visibility and driving targeted marketing initiatives.

### Special Offers and Promotions
Users consistently praise SheerID for its efficient verification process and the ease with which it enables the provision of special offers and promotions to specific groups such as students, healthcare professionals, and military members. The platform's ability to swiftly validate eligibility and deliver exclusive deals has garnered positive feedback from users across various industries. Additionally, SheerID's support for creating targeted promotions and ensuring that discounts reach the intended audience has been well-received by businesses seeking to enhance their marketing strategies.

### Discount Programs
Users across various industries have consistently praised SheerID's discount verification services for their effectiveness and impact on targeted discount programs. The general sentiment is that SheerID's discount programs have significantly reduced coupon abuse, leading to substantial cost savings for businesses. Customers appreciate the ease of validating eligibility for special offers, which has resulted in increased customer satisfaction and improved margins by ensuring discounts are only accessed by eligible individuals. While some users have expressed a desire for enhanced marketing opportunities to amplify segmented offers, overall, SheerID's discount programs are seen as a valuable tool for providing exclusive discounts to specific customer segments.

### Program Implementation and Management
Users consistently praise SheerID's program implementation and management efficiency. They highlight the ease of setting up programs and the minimal maintenance required once everything is in place. While some users mention a lengthy implementation process with multiple steps, the overall sentiment leans towards positive experiences with SheerID's program implementation and management. Customers appreciate the support provided by the SheerID team throughout the implementation process, noting their responsiveness and expertise in guiding them through technical challenges. Additionally, users value the streamlined customer experience and improved operations resulting from SheerID's program implementation.

### Partnership and Collaboration
Users consistently praise SheerID's partnership and collaboration prowess. They highlight the company's dedication to understanding their business objectives, receptive nature to feedback, and proactive approach in driving mutual growth. Reviewers appreciate the timely and creative customer support provided by SheerID, emphasizing the importance of having a vendor that acts as a true partner. Additionally, users value the ease of integration and the diverse range of customer segments available through SheerID's platform. Despite some minor suggestions for improvement, such as expanding into new customer groups, the overall sentiment towards SheerID's partnership and collaboration capabilities remains highly positive.

Easy to use and seamless set-up process: Users consistently praise SheerID for its user-friendly interface and seamless set-up process. Many reviewers have found it extremely easy to work with, and they rarely receive complaints from customers about the set-up.

Responsive customer service: SheerID is highly regarded for its responsive and helpful customer service. Reviewers appreciate that the team at SheerID provides same-day responses to any issues or requests that arise. Additionally, users value the knowledge sharing opportunities facilitated by the team among verification customers.

Excellent communication and support: The communication and support provided by SheerID are consistently praised by users. From workshops to a collaborative environment for sharing ideas with other brands and companies, reviewers appreciate the superb level of communication from the SheerID team.

Code Leakage: Some users have experienced code leakage in the test environment, which has raised concerns about data security and confidentiality.

Confusion around Pricing Model: There was initial confusion among users regarding the pricing model and purchasing additional bundles of verifications. Although it was quickly resolved, some users found this experience frustrating and time-consuming.

Limited Reporting Options: Several users mentioned that SheerID's reporting dashboard in the app could be more robust. They specifically requested more visibility on important metrics such as LTV, renewal rates, and purchase history. The lack of comprehensive reporting options made it inefficient for them to cross-reference internal reports.

SheerID receives consistent recommendations from users to take advantage of its unmatched account support and trust in the platform. Users highly recommend utilizing the support team and attending webinars to ensure a smooth implementation process. SheerID is frequently described as a great partner and a no-brainer product to select.

Another common recommendation is to have a plan in place for customers who don't meet the requirements. Users suggest coming up with a specific strategy for handling these users to maintain positive customer experiences.

Many users also believe that SheerID is worth the time and effort invested in personalizing offers. They see it as an opportunity to take their business to the next level by driving conversions and gathering valuable data.

While SheerID is recommended for businesses that require ID validation to mitigate theft and fraud issues, some users advise familiarizing oneself with the platform before signing up. They mention challenges with implementation resources, so it's important to understand how to use SheerID effectively.

It's worth noting that SheerID provides a seamless and minimally intrusive validation experience according to several users. They highly recommend its easy and quick implementation process.

One aspect that some users express frustration with is that SheerID may not work with international orders. Therefore, it is suggested primarily for US orders.

Lastly, one user recommends ensuring there are no integration issues between SheerID and the commerce platform for a hassle-free experience.

SheerID's Identity Marketing Platform is positioned as a solution that helps businesses acquire customers in high-value consumer communities, such as students, teachers, the military, and various professional groups. The vendor claims that this comprehensive platform enables businesses to create personalized offers for these communities and market them through different channels. SheerID's Identity Marketing Platform is said to be suitable for businesses of all sizes, from small startups to large enterprises. It is marketed towards a wide range of professions and industries, including education, retail and e-commerce, media and entertainment, financial services, and moving and home services.

## Key Features

According to the vendor, the key features of SheerID's Identity Marketing Platform include:

**Instant Verification Through a White Label Platform**: The vendor claims that businesses can seamlessly verify customers using SheerID's platform, which integrates with the business's ecommerce flow without the need for a separate account. They state that the platform utilizes authoritative data sources and AI and ML technologies for accurate verification.

**Conversion Optimization**: The vendor asserts that businesses can optimize their conversion rates by connecting with top-performing community affiliates, utilizing SMS and email re-engagement tools, offering consolation deals, conducting A/B testing, and monitoring ROI through built-in reports.

**Full Data Ownership**: According to the vendor, businesses retain ownership of all zero-party data collected through the verification process. They claim that this allows for personalized marketing campaigns and integration with CRM and CDP data.

**Global Reach**: The vendor states that SheerID's platform supports the launch of programs in multiple regions worldwide, providing multi-language support and SMS engagement capabilities.

**Enterprise Security and Fraud Protection**: SheerID offers enterprise-grade security controls, SSO integration, customized data retention rules, third-party consortium checks, and custom fraud rules, according to the vendor, to ensure the security and integrity of the platform.

**Identity Verification**: The vendor claims that SheerID's digital verification services utilize authoritative data sources to confirm the eligibility of customers belonging to specific communities. They state that this helps prevent discount abuse and protect brand margins.

**Exclusive Offers**: According to the vendor, SheerID enables businesses to create personalized, exclusive offers for targeted consumer communities, aiming to attract and retain loyal customers.

**Zero-Party Data Collection**: SheerID facilitates the collection of valuable zero-party data, including email addresses, birthdates, and educational institutions, according to the vendor. They suggest that this enhances customer segmentation and targeting.

**Scalable and Configurable Solutions**: The vendor states that SheerID offers highly configurable verification solutions that can be tailored to fit the specific needs of businesses. They claim that the platform supports various verification methods, management tools, and data sources.

**Fraud Prevention**: SheerID, according to the vendor, employs robust fraud prevention measures, including third-party consortium checks, fraud detection algorithms, and additional fraud checks. They suggest that this helps protect exclusive offers and maintain brand trust.

SheerID’s digital verification platform verifies the identity of individuals and businesses, enabling enterprises to deliver gated offers and experiences to high-value customer segments while mitigating fraud and minimizing friction. By using authoritative data sources to verify credentials in real-time within an organization’s brand experience, SheerID delivers a customer experience that aims to reduce churn and fuel loyalty to drive revenue growth. Brands including Amazon, Spotify, and T-mobile use SheerID as their verification partner.

Akamai Identity Cloud (formerly Janrain, acquired January 2019) supports the collection of customer identity data through social and traditional registration and login as well as diverse engagement capabilities like Commenting, Ratings and Reviews and Live Chat. The customer identity data is stored in one unified individual-level profile, making it available for use across a marketing organization and broader enterprise through out of the box integrations with the most common technology platforms. The Customer Insights data visualization tool helps clients analyze customer data and better understand who those customers are to help drive personalized marketing experiences.

Free Basic Social Login

OneLogin is an identity and access management (IAM) product from One Identity since the October 2021 acquisition, featuring single sign-on (SSO), multi-factor authentication, provisioning, cloud directory, and more.

Advanced (bundle)

Professional (bundle)

OneLogin by One Identity

SheerID

Customer Identity and Access Management (CIAM)

Customer Identity and Access Management (CIAM) solutions create classes of end-users and control their access to apps, programs, and other assets. CIAM solutions automatically authenticates users based on identity without administrator intervention.

Self-Service Registration

A program that allows customers to add or update their own information with minimal assistance.

Identity Verification

Performs identity checks such as examinations of government documents, KYC/AML verifications, or facial recognition.

Directory Services

A program that consolidates, secures, and distributes user identities from a single access point.

User Analytics

Track customer behavior such as who is accessing what applications and how often, to help measurably improve Customer Identity and Access Management.

Data Governance

Enables secure customer data flow between customer identity and access management systems, across customer facing applications, and other internal / external databases.

Identity Federation

Eases access barriers between customer identities and accesses by sharing the customer identity across different systems, networks, and cloud environments.

Policy and Consent Management

The solution enables customers to view and manage their own preferences, permissions, and consents associated with their identity.

User Provisioning

Allows an admin to manage user access to services and applications by automating the process of adding, updating, and deleting user accounts.

Social Login

Enables customers to create an account or log into existing accounts by authenticating with information from their social media accounts.

Identity Management

Identity management software manages information about the identity of software users and controls access to corporate resources

ID-Management Access Control

Authorization or restriction of access to information depending on role

ID Management Single-Sign On (SSO)

The ability to login to the system once, gaining access to all systems without the need for logging in again

Multi-Factor Authentication

Using multiple, independent components to gain access

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

SheerID

Overview

What is SheerID?