SherpaDesk Reviews

4 Ratings
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Score 9.0 out of 100

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Reviews (1-4 of 4)

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December 16, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Sherpadesk allows companies including our own to be able to keep track of things in one convenient program while at the same time tracking key metrics and key performance indicators to keep a close eye on the work getting done. We are able to track billable hours to the correct clients and watch productivity.
  • Great mobile experience.
  • Keep track of the billable hours.
  • Mac support.
  • The reporting platform is robust but could use some additional filtering options.
This program is great for the times when you need to watch the different accounts under different sales people and watch productivity as well as profitability. It is amazing for keeping people on task and in check with numerically backed statistics. I can’t think of any instances where this wouldn’t be good.
I have not had to contact them very many times, but any instances I have, have been very positive. I like the personalized one-on-one nature of the help they provide to each of their customers. They pay attention to what your issue or issues are and help follow that through.
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February 01, 2017
Cengiz Ucar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As a freelance ERP software consultant I've been using Sherpadesk for four months and I can say I'm very happy with the service. It can create tickets via e-mail which is essential to me. It's even free for a one support account. It's possible to create a customer account/contact, support categories, custom fields, priorities, SLA, support portal, knowledge base etc. Remote assistance & live chat are also possible with a small extra charge. The system has very flexible reporting capabilities and the standard Time & Costs report works very fine for me. One drawback is that it can be somewhat slow from time to time. Last but not least it has a mobile application as well (I use Android). SherpaDesk is a full fledge support desk software and I can recommend it to anyone.
  • Can create ticket via e-mail
  • Good reporting capabilties
  • Mobile application
  • Free for one person
  • Somewhat slow sometimes
  • Android application needs improvement
[It's] well suited for cloud support applications as there's no installation or maintenance required.
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December 01, 2016
Jessica Piper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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SherpaDesk is being used campus-wide as our IT ticketing system. It addresses project management and prioritization of IT issues.
  • Easy for the end user to navigate
  • Integrates well with our Google systems
  • Has a fairly good phone app
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
It works well for our purposes.
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December 01, 2016
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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This tool has made our life much easier. I wasn't sure about SherpaDesk because there are many other options out there. The dashboard is well made, simple and easy to use. It saved us from our in-house solutions stringing together many tools. You can literally send an invoice to QuickBooks in two clicks from a ticket. Sometimes I will find a function to be a little wonky, but their support is good so I can usually get around any issues. Definitely recommended for small businesses.
  • Ticketing is very fast & easy
  • Tracking time is fast
  • Will load slow sometimes
  • Could have more knowledge base articles
[It's well suited for] small/medium sized businesses for sure. We string everything together - time tracking, ticketing, employee management, asset management, and invoicing. if you do those you should look at sherpadesk.
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Feature Scorecard Summary

Organize and prioritize service tickets (3)
8.0
Subscription-based notifications (2)
10.0
ITSM collaboration and documentation (2)
6.8
Ticket creation and submission (4)
9.0
Ticket response (4)
10.0
External knowledge base (2)
8.0
Internal knowledge base (2)
8.0
Customer portal (2)
9.1
Email support (3)
8.0
Help Desk CRM integration (1)
9.1

What is SherpaDesk?

SherpaDesk is a complete solution for companies to manage customer support issues, capture billable time and monitor their projects' profitability.  The vendor says the mobile application is the perfect solution for any organizations who have techs in the field to log all of their time and enter their expenses. The vendor’s value proposition is that SherpaDesk allows organizations to capture all billable time and expenses and easily assign these to customer projects. This in turn allows instant updates on all of the organization's projects and profitability.


Categories:  Help Desk,  Time Tracking

SherpaDesk Features

Incident and problem management Features

Has featureOrganize and prioritize service tickets
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureTicket creation and submission
Has featureTicket response
Has featureAutomated responses
Has featureAttachments/Screencasts
Has featureSLA management

Self Help Community Features

Has featureForums
Has featureExternal knowledge base
Has featureInternal knowledge base
Has featureQ and A

Multi-Channel Help Features

Has featureCustomer portal
Has featureLive help chat
Has featurePhone support
Has featureEmail support
Has featureHelp Desk CRM integration
Additional Features
Has featureTime Tracking
Has featureCustom Rate Plans
Has featureProject Management
Has featureAsset Management
Has featureTask Assignments

SherpaDesk Screenshots

SherpaDesk Videos (2)

SherpaDesk Integrations

SherpaDesk Competitors

SherpaDesk Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
1st Tech Free$0per agent
Adventure Package$39per agent

SherpaDesk Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
50%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)
0%

SherpaDesk Support Options

 Free Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

SherpaDesk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android

Frequently Asked Questions

What is SherpaDesk?

SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

What is SherpaDesk's best feature?

Reviewers rate Ticket response highest, with a score of 10.

Who uses SherpaDesk?

The most common users of SherpaDesk are Small Businesses from the Computer Software industry.