TrustRadius
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.https://dudodiprj2sv7.cloudfront.net/product-logos/6F/1b/T7QBS5LL36KN.PNGHappy with itAs a freelance ERP software consultant I've been using Sherpadesk for four months and I can say I'm very happy with the service. It can create tickets via e-mail which is essential to me. It's even free for a one support account. It's possible to create a customer account/contact, support categories, custom fields, priorities, SLA, support portal, knowledge base etc. Remote assistance & live chat are also possible with a small extra charge. The system has very flexible reporting capabilities and the standard Time & Costs report works very fine for me. One drawback is that it can be somewhat slow from time to time. Last but not least it has a mobile application as well (I use Android). SherpaDesk is a full fledge support desk software and I can recommend it to anyone.,Can create ticket via e-mail Good reporting capabilties Mobile application Free for one person,Somewhat slow sometimes Android application needs improvement,9,As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.A newbie's perspectiveSherpaDesk is being used campus-wide as our IT ticketing system. It addresses project management and prioritization of IT issues.,Easy for the end user to navigate Integrates well with our Google systems Has a fairly good phone app,Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful. The ability to see the latest update in the ticket view.,8,Adobe Acrobat DC, Google Drive, Microsoft OfficeSherpaDesk is good. Our team just feels happierThis tool has made our life much easier. I wasn't sure about SherpaDesk because there are many other options out there. The dashboard is well made, simple and easy to use. It saved us from our in-house solutions stringing together many tools. You can literally send an invoice to QuickBooks in two clicks from a ticket. Sometimes I will find a function to be a little wonky, but their support is good so I can usually get around any issues. Definitely recommended for small businesses.,Ticketing is very fast & easy Tracking time is fast,Will load slow sometimes Could have more knowledge base articles,9,Literally stress levels are so much lower, just doing the day to day feels awesome. Grateful. I am not CEO of our company, but since tracking time is so much easier I am sure we are making more money. More time for new business!,Autotask,QuickBooks Online
Unspecified
SherpaDesk
3 Ratings
Score 7.9 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

SherpaDesk Reviews

SherpaDesk
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101
Show Filters 
Hide Filters 
Filter 3 vetted SherpaDesk reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-3 of 3)
  Vendors can't alter or remove reviews. Here's why.
Cengiz Ucar profile photo
February 01, 2017

SherpaDesk Review: "Happy with it"

Score 9 out of 10
Vetted Review
Verified User
Review Source
As a freelance ERP software consultant I've been using Sherpadesk for four months and I can say I'm very happy with the service. It can create tickets via e-mail which is essential to me. It's even free for a one support account. It's possible to create a customer account/contact, support categories, custom fields, priorities, SLA, support portal, knowledge base etc. Remote assistance & live chat are also possible with a small extra charge. The system has very flexible reporting capabilities and the standard Time & Costs report works very fine for me. One drawback is that it can be somewhat slow from time to time. Last but not least it has a mobile application as well (I use Android). SherpaDesk is a full fledge support desk software and I can recommend it to anyone.
  • Can create ticket via e-mail
  • Good reporting capabilties
  • Mobile application
  • Free for one person
  • Somewhat slow sometimes
  • Android application needs improvement
[It's] well suited for cloud support applications as there's no installation or maintenance required.
Read Cengiz Ucar's full review
Jessica Piper profile photo
December 01, 2016

SherpaDesk Review: "A newbie's perspective"

Score 8 out of 10
Vetted Review
Verified User
Review Source
SherpaDesk is being used campus-wide as our IT ticketing system. It addresses project management and prioritization of IT issues.
  • Easy for the end user to navigate
  • Integrates well with our Google systems
  • Has a fairly good phone app
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
It works well for our purposes.
Read Jessica Piper's full review
No photo available
December 01, 2016

Review: "SherpaDesk is good. Our team just feels happier"

Score 9 out of 10
Vetted Review
Verified User
Review Source
This tool has made our life much easier. I wasn't sure about SherpaDesk because there are many other options out there. The dashboard is well made, simple and easy to use. It saved us from our in-house solutions stringing together many tools. You can literally send an invoice to QuickBooks in two clicks from a ticket. Sometimes I will find a function to be a little wonky, but their support is good so I can usually get around any issues. Definitely recommended for small businesses.
  • Ticketing is very fast & easy
  • Tracking time is fast
  • Will load slow sometimes
  • Could have more knowledge base articles
[It's well suited for] small/medium sized businesses for sure. We string everything together - time tracking, ticketing, employee management, asset management, and invoicing. if you do those you should look at sherpadesk.
Read this authenticated review

SherpaDesk Scorecard Summary

Feature Scorecard Summary

Organize and prioritize service tickets (2)
9.1
Subscription-based notifications (1)
9.1
ITSM collaboration and documentation (2)
6.8
Ticket creation and submission (3)
8.8
Ticket response (3)
8.8
External knowledge base (1)
5.5
Internal knowledge base (1)
9.1
Customer portal (2)
9.1
Email support (2)
9.1
Help Desk CRM integration (1)
9.1

About SherpaDesk

SherpaDesk is a complete solution for companies to manage customer support issues, capture billable time and monitor their projects' profitability.  The vendor says the mobile application is the perfect solution for any organizations who have techs in the field to log all of their time and enter their expenses. The vendor’s value proposition is that SherpaDesk allows organizations to capture all billable time and expenses and easily assign these to customer projects. This in turn allows instant updates on all of the organization's projects and profitability.


Categories:  Help Desk,  Time Tracking

SherpaDesk Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Does not have featureExpert directory
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureTicket creation and submission
Has featureTicket response
Has featureAutomated responses
Has featureAttachments/Screencasts
Has featureSLA management
Self Help Community Features
Has featureForums
Has featureExternal knowledge base
Has featureInternal knowledge base
Has featureQ and A
Does not have featureSurveys/polls
Multi-Channel Help Features
Has featureCustomer portal
Has featureLive help chat
Has featurePhone support
Does not have featureIVR
Does not have featureCall scripting
Does not have featureSocial integration
Has featureEmail support
Has featureHelp Desk CRM integration
Additional Features
Has featureTime Tracking
Has featureCustom Rate Plans
Has featureProject Management
Has featureAsset Management
Has featureTask Assignments

SherpaDesk Screenshots

SherpaDesk Integrations

SherpaDesk Competitors

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
1st Tech Free$0per agent
Adventure Package$39per agent

SherpaDesk Customer Size Distribution

Consumers
%
Small Businesses (1-50 employees)
50%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)Enterprises (> 500 employees)
%

SherpaDesk Support Options

 Free Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

SherpaDesk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android