SherpaDesk

SherpaDesk

About TrustRadius Scoring
Score 10.0 out of 100
SherpaDesk

Overview

Recent Reviews

Happy with it

9
February 01, 2017
As a freelance ERP software consultant I've been using Sherpadesk for four months and I can say I'm very happy with the service. It can …

SherpaDesk is good. Our team just feels happier

9
December 01, 2016
This tool has made our life much easier. I wasn't sure about SherpaDesk because there are many other options out there. The dashboard is …
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A newbie's perspective

8
December 01, 2016
SherpaDesk is being used campus-wide as our IT ticketing system. It addresses project management and prioritization of IT issues.

Video Reviews

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Pricing

View all pricing

1st Tech Free

$0

Cloud
per agent

Adventure Package

$39

Cloud
per agent

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.sherpadesk.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is SherpaDesk?

SherpaDesk is a complete solution for companies to manage customer support issues, capture billable time and monitor their projects' profitability.  The vendor says the mobile application is the perfect solution for any organizations who have techs in the field to log all of their time and enter their expenses. The vendor’s value proposition is that SherpaDesk allows organizations to capture all billable time and expenses and easily assign these to customer projects. This in turn allows instant updates on all of the organization's projects and profitability.


SherpaDesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Q and A

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Phone support
  • Supported: Email support
  • Supported: Help Desk CRM integration

Additional Features

  • Supported: Time Tracking
  • Supported: Custom Rate Plans
  • Supported: Project Management
  • Supported: Asset Management
  • Supported: Task Assignments

SherpaDesk Screenshots

Techs get instant access to what needs to be done and how they are performing against their teamManage all open tickets and sort by priority on what needs to be completed firstTrack and enter all billable and non-billable timeReview project progress and profitabilityCreate flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsUpdate customer requests, add time and expenses remotely

SherpaDesk Videos

Go beyond using email for your customer support with SherpaDesk. Your personal guide to awesome customer support.
Track and manage your customer support in one simple solution

SherpaDesk Integrations

SherpaDesk Competitors

SherpaDesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)50%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)0%

SherpaDesk Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Comparisons

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Frequently Asked Questions

What is SherpaDesk?

SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

What is SherpaDesk's best feature?

Reviewers rate Ticket creation and submission and Ticket response highest, with a score of 8.9.

Who uses SherpaDesk?

The most common users of SherpaDesk are from Small Businesses (1-50 employees) and the Computer Software industry.

Reviews and Ratings

 (4)

Reviews

(1-3 of 3)
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February 01, 2017

Happy with it

Cengiz Ucar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As a freelance ERP software consultant I've been using Sherpadesk for four months and I can say I'm very happy with the service. It can create tickets via e-mail which is essential to me. It's even free for a one support account. It's possible to create a customer account/contact, support categories, custom fields, priorities, SLA, support portal, knowledge base etc. Remote assistance & live chat are also possible with a small extra charge. The system has very flexible reporting capabilities and the standard Time & Costs report works very fine for me. One drawback is that it can be somewhat slow from time to time. Last but not least it has a mobile application as well (I use Android). SherpaDesk is a full fledge support desk software and I can recommend it to anyone.
  • Can create ticket via e-mail
  • Good reporting capabilties
  • Mobile application
  • Free for one person
  • Somewhat slow sometimes
  • Android application needs improvement
[It's] well suited for cloud support applications as there's no installation or maintenance required.
Score 9 out of 10
Vetted Review
Verified User
Review Source
This tool has made our life much easier. I wasn't sure about SherpaDesk because there are many other options out there. The dashboard is well made, simple and easy to use. It saved us from our in-house solutions stringing together many tools. You can literally send an invoice to QuickBooks in two clicks from a ticket. Sometimes I will find a function to be a little wonky, but their support is good so I can usually get around any issues. Definitely recommended for small businesses.
  • Ticketing is very fast & easy
  • Tracking time is fast
  • Will load slow sometimes
  • Could have more knowledge base articles
[It's well suited for] small/medium sized businesses for sure. We string everything together - time tracking, ticketing, employee management, asset management, and invoicing. if you do those you should look at sherpadesk.
December 01, 2016

A newbie's perspective

Jessica Piper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
SherpaDesk is being used campus-wide as our IT ticketing system. It addresses project management and prioritization of IT issues.
  • Easy for the end user to navigate
  • Integrates well with our Google systems
  • Has a fairly good phone app
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
It works well for our purposes.