Shiftboard Reviews

5 Ratings
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Score 6.7 out of 100

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Reviews (1-4 of 4)

Rachel Blankenship | TrustRadius Reviewer
February 21, 2020

Review from a Customer Experience Trainer

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It provides a good visual for those who are visual interpreters. This way there are able to see a timeline of their day and what portions of it are 'green' meaning they will be on live support.
  • It's very clear what channel they are scheduled for the day as it listed on the top of that event.
  • Shiftboard can be difficult to navigate, and when an agent bookmarks the tool it stays on their schedule for that specific date, often causing confusion. For example, mine is stuck on January 27th, 2017.
  • It's difficult to get to your specific schedule.
  • The overview of schedules within one week is also very difficult to read.
Read Rachel Blankenship's full review
Keysha Chapman | TrustRadius Reviewer
March 11, 2020

It serves its purpose

Score 5 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It shows the user exactly what time a meeting starts and ends.
  • It shows the user exactly what time a break starts and ends.
  • Searchable by group.
  • The whole layout is hard to look at. You need a graphic designer to give it a makeover.
  • Unable to see title or description of meeting or break until clicking into it.
  • Not very user friendly. You have to learn how to use it through instruction.
Read Keysha Chapman's full review
Anonymous | TrustRadius Reviewer
January 31, 2019

Scheduling Software Good for Some Industries, not for Others

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Mobile accessibility
  • Cloud-based software
  • Compliant with all necessary information security standards
  • No drag/drop interface for scheduling
  • Not highly customizable for a specific type of business/business needs
  • Needs more view options for users
  • Cannot adjust/edit shifts quickly (too many clicks/forms to accomplish)
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Jared Hammond | TrustRadius Reviewer
September 28, 2018

Shiftboard provides a simple scheduling solution.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Ease of use.
  • Customization.
  • Mobile application.
  • The ability to print a month view of the schedule would be a great benefit.
  • The signup list is a great feature, but there are too many steps to make it easy to use.
  • The bulk add and delete process works well, but tends to be confusing for users.
Read Jared Hammond's full review

About Shiftboard

Shiftboard offers a full-service employee scheduling software solution targeted for industries as diverse as hospitality and security to event planning and business services.  This solution enables companies to manage employee schedules across job sites, geographies, and different employee types. 

The vendor says their user-friendly iPhone and Android apps help employees easily access their schedules anywhere. Additionally, the vendor says the are responsible for scheduling over half a million employees around the globe.

Shiftboard Features

Has featureScheduling: Post shifts to a fully accessible calendar one at-a-time or in bulk, letting workers confirm shifts in real-time and allowing them to moves schedules amongst themselves.
Has featureCommunication: Enjoy easy communication across your team or organization by leveraging email and SMS messaging, shift confirmations and online message boards.
Has featureAvailability: Optimize your scheduling by letting employees proactively set their own availability and leverage auto-scheduling functionality to adjust to schedule openings.
Has featureEasy team communication via SMS, emails and app notifications
Has featureRecruiting & Workforce Management: Manage your worker database, credentialing system and recruiting efforts in one central place.

Shiftboard Screenshots

Shiftboard Competitors


  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
Lite$45 per monthup to 35 employees
Standard$120 per monthup to 70 employees
Plus$276 per monthup to 125 employees

Shiftboard Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Shiftboard Support Options

 Paid Version
Live Chat
Social Media
Video Tutorials / Webinar

Shiftboard Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:All
Supported Languages: English